2. Agenda Open Discussion on AD Usage Current Challenges Integration Opportunities Directory Services Walkthrough Q&A
3. Active Directory (AD) Usage What percentage of your clients use Active Directory? ~50%, ~75%, >90% Do you currently manage the AD on behalf of your clients? Would an integrated view of your clients AD be beneficial?
4. Active Directory Integration Are you leveraging the Kaseya AD Integration today? Known Challenges It is a one-time import No ongoing sync Agent on domain controller Need additional AD Contact Details Other?
5. Service Desk Ticketing Are you using Service Desk? Lack of Contact Detail Visibility Common Requests Reset AD Password Enable or Disable AD Account
6. VSA End User Portal Do you provide End User Portal Access for your clients? As a service? Ad-hoc requests? Known Challenges Manual Entry of user ID and password Usability Other?
12. No Agent Required on AD Domain Controller Secure connection via LDAP (using specified Domain credentials) KDS Probe can be deployed to any Domain Computer Agent-less Domain Controller
13. Discover & Continuously Monitor Domains Discover Domains based on deployed Agents Install & Activate Probe to continuously monitor Domain Associate AD Domain with Kaseya Organization
14. Manage Multiple AD Domains Each AD Domain is associated with a Kaseya Organization
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17. Ongoing Synchronization of Computers via Policy Automatically detect and sync new computers Automatic configuration of VSA End-User Portal Sync selected computers or all computers
18. Automatic Agent Deployment Automatically Deploy Agent: Via Network VIA GPO Specify Agent Install Package
19. Want to Assign Agent settings by Machine Type or Group after Agent Deployment?Not a problem:Use the new KaseyaPolicy Management module(stay tuned…)
20. Kaseya Group Structure Reflects AD Structure Kaseya Groups are automatically created based on AD OUs
21. Kaseya Machines Reflect AD Machines Kaseya Machines placed in Groups corresponding to the AD OUs
30. Create Scope for Admins Assign Access to Service Desks Create Scope for Organization
31. Set Policy for End-Users Set End-User Policy by AD Group
32. Set Policy for End-Users Create Kaseya Staff record with contact details for Service Desk Automatically configure VSA End-User Portal access (based on Windows Login) Sync End-Users based on AD Group membership Preview Users from Web Admin Console
34. User Management Console Configured as End-User Portal Candidate Domain Admin Group = VSA Admin User Configured as VSA User Marketing Group = End-User / Portal User
35. AD Account Management from Kaseya Admin Console Enable & Disable Account Reset Password
36. Automatic End-User Portal Configuration Set Policy for Portal Candidate Users (by Group) Set Policy for Portal Computers (by OU)
37. End-User Portal Access Automatically Configured 1) End-User Logs On to Windows computer with Kaseya Agent 2) Kaseya Detects Log On 3) Kaseya Automatically Configures Portal Access for End User
38. End-User Portal – Contact Info 4) User Accesses End User Portal via Tray Icon 5) Contact information automatically derived from Active Directory
39. End-User Portal – Create Ticket 6) End-User Creates Service Desk Ticket 7) Name, Email, & Phone from AD default during Ticket Entry
40. Remote Access to End-User Portal 1) End-User logs on to Portal from home computer using their domain credentials 3) End-User has secure access to work computer Desktop, File Transfer, and Ticketing 2) Credentials authenticated against managed Domain Controller via KDS Probe
41. Unified Log On to Admin Console Administrator Logs on to Admin Console using Domain credentials
42. Reference Domain Data from Service Desk Access to Domain Data from Service Desk Ticket
