thakur REsume

Kashmir singh Thakur
E-mail: Kashmir.singh257@gmail.com
Mobile No: +919216212143 /+91 9888174998.
Current City : Amritsar.
CARREER OBJECTIVE:
With over 14 years of experience in day-to-day management of housekeeping and its staff
with commercial accountability for planning, organizing and directing all Housekeeping
services, to develop a professional growth oriented career by being the efficient node between the
employees and the management; thereby maintaining a balance between professional and personal
life.
Professional Summary:
 With over 14 years of experience in Housekeeping, my areas of expertise include.
 Planning, Forecasting, Budgeting, Staff Training, Customer relations, Focus on service, Inventory
management, workplace health n safety, food safety, Roistering and Policies & Procedures.
 Review the sales target. Handle guest complain. Review The Quality management with Employee.
 Being a leader & having a strong communications between Management & Employee. Always put my
best effort to make revenue for company.
 A result oriented individual working with the experience to get things done efficiently.
 Always contribute my organizational skills and my ability to work well in a group.
 Experienced in the areas this company needs to grow and my ability to plan ahead will help facilitate
that growth.
PROFESSIONAL COMPETENCIES INCLUDES:
 Training Management, Team Building - & Staff Retention
 Inventory Management - Vendor Sourcing & Negotiating.
 P&L Management – Promotional rollout - maintaining records of housekeeping department.
 Developing specific training to improve service performance -Leadership development for staff.
 Provide motivation for all Housekeeping Team members –workplace communication.
ORGANISATIONAL EXPERIENCE:
GOLDEN TULIP, AMRITSAR.PUNJAB, INDIA By Louvre Hotels Group
Since 10th
Feb2011-- PRESENT JOB. Executive Housekeeper.
It is a 4 star Hotel, The hotel has [52 Rooms], [03Restaurant&Bar], [04 Banquet & Conference hall],
[24hrs Room service], [Swimming pool], [Gymnasium] including all 4 star rated hotel facilities.
Responsibility: Reports To: General Manager.
 Reporting to the General Manager, assumed responsibility for all Housekeeping operations within the
hotel. Areas of operations included 52Rooms, All public area, Banquets, Pool, Restaurant, within hotel
area.
 Responsible for 30 team members, able to lead and motivate staff for peak performance that was
indicative of hotel survey statistics. Provide motivations and encourage team spirit for all
housekeeping team members.
 Developing and implementing departmental training relevant to functions and events for all
Housekeeping team members.
 Able to operate the Housekeeping department within budget constraints, maintain P&L report and
striving to achieve guest satisfactions.
 During my time with Golden Tulip I also trained new staff as part of the hotels orientation program and
trained all Housekeeping staff in responsible service of housekeeping.
 Ensure highest level of customer satisfaction by providing quality customer services and amenities
within corporate standards.
 Monitor the present and future trends, practices and systems in the Hospitality Industry and also
ensure execution of competitive programs.
 Participate actively in selling the hotel services through minibar & Laundry.
 Responsible for the security and safety of customers and employees, and ensures emergency
procedures are established, well publicized, practiced and reinforced.
 Conduct profit and loss review meeting on a monthly basis with department’s heads of units and plan
strategies for future operations.
ORGANISATIONAL EXPERIENCE:
GRAND LEGACY, AMRITSAR PUNJAB
Since 08TH
Oct2005 to 10th
Feb2011. Executive Housekeeper.
It is a 4 star Hotel, The hotel has [52 Rooms], [03Restaurant&Bar], [04 Banquet & Conference hall],
[24hrs Room service], [Swimming pool], [Gymnasium] including all 4 star rated hotel facilities.
Responsibility:
 Reporting directly to The General Manager
Making the whole portfolio budget for the housekeeping team and contractual staffs.

Preparing and updating the area inventory control to have a better job knowledge.

Preparing the duty schedules and special training schedules for all staffs and Supervisors and
Executives.

Responsible to setup a good plan for the entire diagram about the chemicals, equipment’s and guest
supplies.

Conducting floors and public areas inspections to maintain the standard of the hotel operations.

Tracking all guest preferences and saving them in their individual folios.

Conducting weekly and monthly training programs to develop their skills.

Overlooking of the weekly store request and ordering them accordingly.

Close coordinating with the pest control to get all the areas sprayed frequently.

Preparing room care programs for every month for all staffs and reviewing them.

Reviewing all the staffs, supervisors and Executives Appraisal on half yearly basis and recommending
for increments and promotions accordingly.

Preparing the budgets from the Actual from yet to date and inventories and manning the housekeeping
cost control. Coordinating with other departments to have a smooth operation within the department
and also with the other department.

Preparing the staff’s annual vacation plans considering the occupancy level.

Conducting weekly departmental meetings to have a better two way communication.

Coordinating with Front Office Manager to welcoming the guest at Arrival time.

Coordinating with Laundry Manager to have smooth flow of linen to the work areas of the staffs avoid
the delay in preparing the rooms.

Coordinating with Laundry Manager to check the conditions of the entire machine as per the SOP.

Coordinating with Laundry Manager for the Laundry Inventory as per the SOP.

Coordinating with Laundry Manager and Vendors as per the schedules for the requirements.
ORGANISATIONAL EXPERIENCE:
Hotel The Maya, Jalandhar-Punjab, India.
Since 06th
August2004 to05th sept2005 Housekeeping Supervisor.
It is a 3 star Hotel, The hotel has [51 Rooms], [02 Restaurant & Bar-], [02 Banquet & Conference
hall], [24hrs Room service], including all 3star rated hotel facilities.
Responsibility:
 Reporting to the Executive Housekeeper, assumed responsibility for all Housekeeping operations within
the hotel.
 The supervision of staff which also include roistering, training development and coaching.
 Maintaining personal relation with the guest.
 Checks daily sales report. Checks Breakage report, Monthly inventory.
 Always backs the subordinate regarding up selling. Handling guest queries.
 Introducing new ideas in the outlet. Maintains the guest’s lazer.
 Thoroughly involved during briefing.
ORGANISATIONAL EXPERIENCE:
Leo Fortune by Welcome group ITC, Jalandhar, punjab- India.
Since 04th
July 2002 to 02nd
August 2004 Trainee Supervisor HK.
Promoted to HK Supervisor
It is a 4 star Hotel, The hotel has [61 Rooms], [02 Restaurant & Bar-], [3 Banquet & Conference hall],
[24hrs Room service], [Gymnasium] including all 4star rated hotel facilities.
Responsibility:
 Reporting to the Executive Housekeeper, assumed responsibility for all Housekeeping operations within
the hotel.
Hotel Kamal Palace. Jalandhar, Punjab, India.
Since 18th
Oct 2001 to 15th
Jun 2002 Room Attendant.
It is a 4 star Hotel, The hotel has [48 Rooms], [02 Restaurant & Bar-], [4 Banquet & Conference hall],
[24hrs Room service], [Gymnasium] including all 4star rated hotel facilities.
PROFESSIONAL QUALIFICATION:
Diploma in Hotel Management & Catering Technology. 10+2—HP Board
Horizon Institute of Hotel Management From Dehra Dun
B.A.HP University
Date of birth: June20 1980. Sex: Male. [English/Hindi/ Punjabi [Married].
[Pc-Internet, MS Windows, MS Office, / IDS.]
I hereby declare that the above information furnished is true to the best of my knowledge and belief.
Date: Place: Kashmir Singh Thakur.

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thakur REsume

  • 1. Kashmir singh Thakur E-mail: Kashmir.singh257@gmail.com Mobile No: +919216212143 /+91 9888174998. Current City : Amritsar. CARREER OBJECTIVE: With over 14 years of experience in day-to-day management of housekeeping and its staff with commercial accountability for planning, organizing and directing all Housekeeping services, to develop a professional growth oriented career by being the efficient node between the employees and the management; thereby maintaining a balance between professional and personal life. Professional Summary:  With over 14 years of experience in Housekeeping, my areas of expertise include.  Planning, Forecasting, Budgeting, Staff Training, Customer relations, Focus on service, Inventory management, workplace health n safety, food safety, Roistering and Policies & Procedures.  Review the sales target. Handle guest complain. Review The Quality management with Employee.  Being a leader & having a strong communications between Management & Employee. Always put my best effort to make revenue for company.  A result oriented individual working with the experience to get things done efficiently.  Always contribute my organizational skills and my ability to work well in a group.  Experienced in the areas this company needs to grow and my ability to plan ahead will help facilitate that growth. PROFESSIONAL COMPETENCIES INCLUDES:  Training Management, Team Building - & Staff Retention  Inventory Management - Vendor Sourcing & Negotiating.  P&L Management – Promotional rollout - maintaining records of housekeeping department.  Developing specific training to improve service performance -Leadership development for staff.
  • 2.  Provide motivation for all Housekeeping Team members –workplace communication. ORGANISATIONAL EXPERIENCE: GOLDEN TULIP, AMRITSAR.PUNJAB, INDIA By Louvre Hotels Group Since 10th Feb2011-- PRESENT JOB. Executive Housekeeper. It is a 4 star Hotel, The hotel has [52 Rooms], [03Restaurant&Bar], [04 Banquet & Conference hall], [24hrs Room service], [Swimming pool], [Gymnasium] including all 4 star rated hotel facilities. Responsibility: Reports To: General Manager.  Reporting to the General Manager, assumed responsibility for all Housekeeping operations within the hotel. Areas of operations included 52Rooms, All public area, Banquets, Pool, Restaurant, within hotel area.  Responsible for 30 team members, able to lead and motivate staff for peak performance that was indicative of hotel survey statistics. Provide motivations and encourage team spirit for all housekeeping team members.  Developing and implementing departmental training relevant to functions and events for all Housekeeping team members.  Able to operate the Housekeeping department within budget constraints, maintain P&L report and striving to achieve guest satisfactions.  During my time with Golden Tulip I also trained new staff as part of the hotels orientation program and trained all Housekeeping staff in responsible service of housekeeping.  Ensure highest level of customer satisfaction by providing quality customer services and amenities within corporate standards.  Monitor the present and future trends, practices and systems in the Hospitality Industry and also ensure execution of competitive programs.  Participate actively in selling the hotel services through minibar & Laundry.  Responsible for the security and safety of customers and employees, and ensures emergency procedures are established, well publicized, practiced and reinforced.  Conduct profit and loss review meeting on a monthly basis with department’s heads of units and plan strategies for future operations.
  • 3. ORGANISATIONAL EXPERIENCE: GRAND LEGACY, AMRITSAR PUNJAB Since 08TH Oct2005 to 10th Feb2011. Executive Housekeeper. It is a 4 star Hotel, The hotel has [52 Rooms], [03Restaurant&Bar], [04 Banquet & Conference hall], [24hrs Room service], [Swimming pool], [Gymnasium] including all 4 star rated hotel facilities. Responsibility:  Reporting directly to The General Manager Making the whole portfolio budget for the housekeeping team and contractual staffs.  Preparing and updating the area inventory control to have a better job knowledge.  Preparing the duty schedules and special training schedules for all staffs and Supervisors and Executives.  Responsible to setup a good plan for the entire diagram about the chemicals, equipment’s and guest supplies.  Conducting floors and public areas inspections to maintain the standard of the hotel operations.  Tracking all guest preferences and saving them in their individual folios.  Conducting weekly and monthly training programs to develop their skills.  Overlooking of the weekly store request and ordering them accordingly.  Close coordinating with the pest control to get all the areas sprayed frequently.  Preparing room care programs for every month for all staffs and reviewing them.  Reviewing all the staffs, supervisors and Executives Appraisal on half yearly basis and recommending for increments and promotions accordingly.  Preparing the budgets from the Actual from yet to date and inventories and manning the housekeeping cost control. Coordinating with other departments to have a smooth operation within the department and also with the other department.  Preparing the staff’s annual vacation plans considering the occupancy level.
  • 4.  Conducting weekly departmental meetings to have a better two way communication.  Coordinating with Front Office Manager to welcoming the guest at Arrival time.  Coordinating with Laundry Manager to have smooth flow of linen to the work areas of the staffs avoid the delay in preparing the rooms.  Coordinating with Laundry Manager to check the conditions of the entire machine as per the SOP.  Coordinating with Laundry Manager for the Laundry Inventory as per the SOP.  Coordinating with Laundry Manager and Vendors as per the schedules for the requirements. ORGANISATIONAL EXPERIENCE: Hotel The Maya, Jalandhar-Punjab, India. Since 06th August2004 to05th sept2005 Housekeeping Supervisor. It is a 3 star Hotel, The hotel has [51 Rooms], [02 Restaurant & Bar-], [02 Banquet & Conference hall], [24hrs Room service], including all 3star rated hotel facilities. Responsibility:  Reporting to the Executive Housekeeper, assumed responsibility for all Housekeeping operations within the hotel.  The supervision of staff which also include roistering, training development and coaching.  Maintaining personal relation with the guest.  Checks daily sales report. Checks Breakage report, Monthly inventory.  Always backs the subordinate regarding up selling. Handling guest queries.  Introducing new ideas in the outlet. Maintains the guest’s lazer.  Thoroughly involved during briefing.
  • 5. ORGANISATIONAL EXPERIENCE: Leo Fortune by Welcome group ITC, Jalandhar, punjab- India. Since 04th July 2002 to 02nd August 2004 Trainee Supervisor HK. Promoted to HK Supervisor It is a 4 star Hotel, The hotel has [61 Rooms], [02 Restaurant & Bar-], [3 Banquet & Conference hall], [24hrs Room service], [Gymnasium] including all 4star rated hotel facilities. Responsibility:  Reporting to the Executive Housekeeper, assumed responsibility for all Housekeeping operations within the hotel. Hotel Kamal Palace. Jalandhar, Punjab, India. Since 18th Oct 2001 to 15th Jun 2002 Room Attendant. It is a 4 star Hotel, The hotel has [48 Rooms], [02 Restaurant & Bar-], [4 Banquet & Conference hall], [24hrs Room service], [Gymnasium] including all 4star rated hotel facilities. PROFESSIONAL QUALIFICATION: Diploma in Hotel Management & Catering Technology. 10+2—HP Board Horizon Institute of Hotel Management From Dehra Dun B.A.HP University Date of birth: June20 1980. Sex: Male. [English/Hindi/ Punjabi [Married]. [Pc-Internet, MS Windows, MS Office, / IDS.] I hereby declare that the above information furnished is true to the best of my knowledge and belief. Date: Place: Kashmir Singh Thakur.