2. 5:45-6:15pm Registration & arrival
6-6:30pm Refreshments
6:30-7:40pm Intro to design thinking workshop By Gavin Borthwick
Snr Product Designer & David Fiz Querol Snr UI Designer
7:40-8pm Break for refreshments
7:50pm-8:40pm Introduction to the meet up & AgileHR by Kate Rand
What is AgileHR?
Purpose of meet up
Topics for next event
8:40-9:30pm Close & networking
7. What is design thinking?
Design thinking is an
iterative and non-linear
process for creative
problem solving
8. What is it?
● Step by step method to identify core problems
● Process to create new ideas and innovative ideas
● Way to apply validated solutions across all areas of a company
What is design thinking?
9. Products Services Brands Industrial Technology
Who uses it?
What is design thinking?
“My goal is that our more
than 900 projects
around the world be
undertaken using Design
Thinking, and that our
professionals have fun
doing so,”
Rob Brown, Global CMO
“When we spend time
with consumers in this
world, it’s all about
collections of stories that
connect our products
with their day-to-day
lives.”
Adrian Fenech, Sr Brand
Director
“When you understand
the problem, the solution
is way more
straightforward. If you
understand the problem,
the ideas follow!”
Sasha Lubomirsky, Head
of User Research
“Most people make the
mistake of thinking
design is what i looks
like… Design is how it
works”
Steve Jobs
“The creative process is a
mix of brainstorming,
play, discussion and
observation”
Martin Füllgrabe, Sr
Head Innovation Male
Power Grooming
11. But it doesn’t always
have to be about ‘design’
What is design thinking?
12. People are at the centre
of design thinking.
What is design thinking?
13. How this benefits HR
● Helps people collaborate better within the business
● Identifies new ways to define real problems for diverse crowds
● Establish many opportunities in a short space of time
● Develop new and innovative solutions
● Future proofing through validation
What is design thinking?
37. Workshop Overview
● 5 mins. • Get into groups
● 10 mins. • Choose a scenario and Identify key problems
● 5 mins. • Define area of focus
● 10 mins. • Brainstorm and develop potential solutions
● 5 mins. • Choose and develop one idea
● 5 mins. • Present idea to another team
39. Workshop
How to build a diverse & inclusive
recruitment process
Barriers to entry, pressure to fill the role
Talent pools, speed of hiring
Help engage a multi-generational workforce
Benefits need to be fit for all
Working patterns
Flexible working
Discrimination
Barriers to entry
Choose one
of the two
scenarios
44. Workshop
Criteria for your solution:
What is the idea?
(one sentence and visual to support it)
Is cost a factor?
How would you implement it?
Who would you involve?
How long would you need?
Choose
and develop
one idea
47. To summarise...
● Empathise: Understand the human needs involved
● Define: Re-frame and define the problem
● Ideate: Create as many ideas as you can
● Refine: Develop the key solution to your problem
● Validate: Test as often as you can
48. 5 Stages in the Design
Thinking Process
Article by Interaction Design Foundation
DesignKit
Microsite By IDEO
How to apply a design
thinking, HCD, UX, or any
creative process from scratch
Medium Article by Dan Nessler
To take home
49. Introduction
Kate Rand
People & Operations Director | AgileHR Practitioner | Public speaker
Your host today
Award winning AgileHR practitioner based at Beyond. I am also an
associate of the AgileHR community and regularly give talks,
facilitate workshops and create thought leadership around
progressive HR and business transformation for publications such
as Forbes, and conferences such as CIPD and CIMA events. You
can find me through my Forbes contributor page, Medium profile or
LinkedIn. If you google “Kate Rand” you’ll see it.
57. By 2020 35% of the workforce will be millenials,
and 24% Gen Z.
The revolution is coming
58. What does that
mean?
Involvement
Employees of the
future want to be
involved in the
decisions that
will affect them
Autonomy
Uneccessary
process and red
tape will be
questioned. They
want the
freedom to
creatively solve
problems
Flexibility
Flexibility across
all aspects of the
employee
experience
becomes a
requirement
Partnership
The
employee/Emplo
yer relationship
changes power
dynamic through
the evolution of
the gig economy
Reimagined
organisations
What does this
mean for the
future of
organisations?
Will the become
communities
over established
and formal
structures
59. HR moves from dictators of best practice
to facilitators of success
61. Using customer journeys such as expenses
or candidate application routes to identify
pain points in processes
Experience mapping
This includes surveys, interviews, A/B testing
methods and focus groups
User research
A creative way to solve problems through
refinement, research and testing
Design thinking
Working in iterations to deliver value to the
customer by using different agile methodologies
and adapting them to HR
Design Sprints | Agile Approach
Using UX tools for EX
62. What happens if you map your employee journey like
your customer journey?
69. Purpose
HR in organisations can be isolated. Those
who want to challenge and test new ideas
can feel shut down. This should be a place to
share those thoughts and ideas
Safe space to share
Learning is better when there are people to
bounce ideas off of. Each time we come
together, it should be a chance to take
something new and tangible away.
A place to learn
Over time, we aspire to combining our expertise
to change our industries, and our sector by
coming up with solutions to some of the more
complex challenges our businesses face.
Collaborative solutions
A chance to build up our networks in a place that
can be quite challenging to meet like minded
people who are willing to share and support
eachother
Community
Putting the human back in to HR