1. Kathleen Borris
14128 Elmira Circle, Magalia, CA 95954
kitty200194566@yahoo.com
530-990-2624
CUSTOMER SERVICE REP
Objective Statement:To finda bookkeeping, customerserviceortranscription positioninahealthcare orbusiness
environmentsothatI can use my many years oftranscription skillsand working with the publicin the businessand
medical field.
Skills:
 Great CustomerService
 65 w.p.m.typingspeed, DataEntry
 High-volumecall answering
 Great communication skills/veryoutgoing
 Comprehensiveknowledge of Windowsbased
applications
 Extreme attentiontodetail
 Organization
 Abilitytoworkina fast pacedenvironment
 Team player
 Call CenterService Operations
 ComplaintHandling/DisputeResolution
 Excel, Collections, RecordsManagement
 Multiline PhoneUse;MS Outlook/Word
EXPERIENCE
X-ray Transcriptionist
RadNet, Inc., Los Angeles,CA 1/2007-1/2014
 Transcribe 100 x-rayreportsa dayfor a 24 hourturnaround;experience withScribe
 Highvolume phone operation(retail,mobile,healthcare)
 Manage upsetdoctors,conflictsandchallengingsituations
 Deliveroutstandingservice,exceedexpectationsandbuildlong-termloyalty
 Work inteams,telecommunicatedfromhome andina self-directedenvironment
 High-volumecallstoanswerquestions
X-ray Transcriptionist
ValleyCare HealthSystems,Pleasanton,CA 2/1998 - 1/2006
 Transcribe 100 x-rayreportsa dayfor a 24 hourturnaround
 Greet,transferandholdcalls
 Manage upsetcustomers,nursesandradiologists,conflictsandchallengingsituations
 Deliveroutstandingservice,exceedexpectationsandbuildlong-termloyalty
 Work inteamsand ina self-directedenvironment
 High-volumecallstoanswerquestions
EDUCATION
Butte CommunityCollege,Accounting, Credits:24 8/2014-6/2015
Referenceswill be provideduponrequest.