1. Kathryn Jacobs
387 Brooks Crossing
Boerne TX 78006
Results-oriented professional with significant experience and skills including:
I/T Management Global Project Delivery Retail Industry & Systems
Transportation Industry E-Commerce Systems Oil & Gas Industry
• Manage Information & Technology North America Division delivering SAP Enterprise Systems to world-
wide food service company. Five year project was recognized for excellence with induction into
Smithsonian Museum of Technology & Innovation.
• Delivered E-commerce retail solution for western retail sector, including web site development, social
media applications, customer content management systems. Integration with brick and mortar
operation to optimize inventory, achieved 2.5 year ROI on this project.
• Direct full-scale evaluation of national railway company’s technology platform and applications related
to Timekeeping, Personnel Tracking and Union Compliance. Comprehensive ‘Road Map for Renovation’
presented to Executive Management Group, adopted by I/T Management for large scale re-engineering
• Deliver Human Resource and Payroll Systems, bringing into compliance all areas of the company that
were at risk of meeting federal and state mandates. Outsourcing payroll systems to control costs.
Delivering Policies/Procedures needed to safeguard the business. Litigation of Arbitration Policy
included in this project was upheld in ruling by Texas State Supreme Court.
• Proficient in Disaster Recovery Planning, Business Continuity Process and Risk Management.
• Leadership skills with the ability to unite and direct diverse teams of Technical-skilled personnel,
Vendors, Consultants, Business Specialists. Many of my past direct reports have been promoted to
executive positions with their company.
Senior Consultant 02/2000-Present
Design and Manage eCommerce Systems for Western Apparel Stores
Based upon business goals set by Executive Management, designed and implement web solution with social
media integration. Responsible for implementation/management of: Website Application, In-House POS
Systems, Catalog Content Management & Photography, Customer Relationship System, Vendor Contracts &
Pricing Agreements, Payment Gateway Processors. Actively work to incorporate branding co-op agreements
to minimize expense of product sales. Over 7,000 products managed in the web catalog. Sales throughout
the US, Canada, and Australia.
Implement and Maintain Marketing Applications and Social Media Tools
In conjunction with a web solution, a Marketing Strategy was developed to include print advertising, social
media campaigns, Elite Customer Care Programs. Annual budget process implemented. Coordinate with
vendors of these services.
2. Implement & Manage Retail Systems
Responsible for full suite of Retail Applications and Financial System, for two retail stores, with combined
sales over $9M, employing over 100 diverse resources. In addition to systems and vendor management,
responsible for tracking compliance with PCI regulations, credit cards processors and B2B partners,
contracts, insurance and taxing authorities.
Upgrade General Offices, Back Office Applications
Responsible review of organizations’ current state, needs analysis, and solutions for back office functions for
two store locations in South Texas. Direct and ensure completion of general office duties: Accounts Payable,
Negotiation of Credit Terms & Vendor Agreements, Financial Systems and CPA interface regarding tax filing
and compliance, Sale Tax System, Workers’ Compensation Compliance, Medical Insurance and Supplemental
Implement Human Resource Systems and Processes
Responsible for design and implementation of Human Resource System and Best Business Practices across
the enterprise of six clothing stores. Project involved over 250 employees. Upon completion of the project,
all stores were equipped with a full Human Resource Department, including tools for Job Grades and
Matrices, Job Descriptions, Operational Manuals, TWC Compliance Reporting, Workers’ Comp Insurance
Program, Safety Manuals, Performance Evaluation Systems and Official Policy Manuals and Employee
Training Programs. Segment of Arbitration Policy was basis of Texas Supreme Court case victory for
enforcement of Arbitration Policy.
Implemented Distributed Retail Management Systems For National Firm
Client is the second-largest pawnshop corporation in the US, with approximately 300 locations in 12 states.
Our project was a hierarchical set of applications implemented across the company to collect, process and
distribute inventory availability, competitive rate information and cash-management data. Project concluded
with two major achievements: 1) delivery of a consolidated data warehouse system with information from
each location and 2) the activation of discrete web browsers to support the need for immediate pricing
contracts to clients.
Develop Future-State Plan for Railway Transportation Company
Client operates the largest rail business in North America, covering 28 states and two Canadian provinces.
The project evaluated the ‘current and future state’ of the rail operating systems/hardware. A strategic
analysis, risk assessment and tactical roadmap were delivered.
Compass GroupNorth America Charlotte NC 09/1994 –02/2000
Managed Information Services Division for Compass Group North America ($4B revenue, 100K employees),
withan annual I/S operating budget of $45M. Responsible forNorth American center for all business and core
applications, technical support services, business analysts teams, network/communication infrastructure and
largedatacenterinCharlotteNC. Supportingover27,000users. Responsibleforregionaldatacenters andstaff
Responsible for divisions of Systems Services, Data Center Services, Technical Services, Quality Assurance,
Change Management and Corporate Call Center, employing between 300-450 skilled resources, business
analysts, change agents and external consultants. Serves as North American Representative on International
Technology Council based in the UK.
3. Responsible for $30M ERP project replacing all corporate legacy systems with the SAP suite of applications.
Directed the design and creation of new data centers, defined disaster recovery processes and updated
communication services to support the SAP new infrastructure. I was awarded the 1999
Smithsonian/Computer World Technology Excellence for this series of projects.
Implemented B2B process/systems for the corporate treasury department, human resource department and
purchasing division utilizing both EDI and SAP e-business functions. Approximately 85K employees covered
by 450+ unions were involved in this project.
Delivered B2C functionality for the vending/retail division and major clients for financial transactions and
order fulfillment processes. Reported in ‘dotted-line’ relationship to VP of Vending Services during this
project. Project collected sales, inventory, and machine statistics through hand-held entry and with DEX
automatic collection techniques for over 80K vending machines throughout the US. This information created
the first enterprise data warehouse of the vending business and customer metadata.
Defined requirements, selected service providers and negotiated corporate agreements for nationally
outsourced I/T areas, including P/C desktop services, system administration and hardware purchasing.
Managed disaster recovery processes for both I/T and essential communication requirements.
Implemented Customer Relationship Management (CRM) systems for the Vending Services division. A new
mobile computing platform was implemented for the Marketing and Sales departments. Information
collected in this project became the basis for automated purchasing of vending product, as well as a schedule
optimizer for the vending truck fleet (7th
largest in the US).
Managed central and distributed I/T systems for franchise partners, providing a computing environment in
accordance with service level agreements. Planned and managed business continuance plan for these clients.
As North American representative on the Global I/S Executive Council created and managed the Global
Technology Plan. Assisted in contract negotiations and compliance with global vendors of I/T hardware and
Managed merger/acquisition technology services. Acquisition from 1996 to 1999 resulted in 200% growth of
the organization’s infrastructure and systems
Designed and created an Implementation Services department to provide risk assessment, change
management and training programs for business and financial systems. Regional centers of excellence were
created to drive these functions to the grassroots level of the organization.
Managed the implementation of EDI systems for supply-chain services through re-engineering the corporate
purchasing systems. Successful completion of a two year project enable the automatic order tracking,
inventory management and invoicing process between Compass Group and national suppliers/customers.
The system and project was recognized by the Global Compass Group and used as the model to implement in
4. Responsible for corporate systems including financial systems, purchasing systems, HR/Payroll, and
distributed field systems. These systems included packaged software and custom systems running on
mainframe, client/server and mid-range platforms.
Implemented sales force automation hardware, systems and communication platform supporting over 3K
sales/marketing personnel throughout the US.
Delivered the first Sales Automation platform for the national sales team. Laptop computers were equipped
with communication, customer information and product data for the sales team.
Tropical Shipping, Inc. West Palm Beach Florida 04/1986-09/1994
Managed I/T departments responsible for replacing transportation systems for the US and offshore
companies. Planned and executed migration from D&B financial system to service provider in Texas.
Resulted in 40% cost reduction in I/T budget.
Reporting directly to CEO, was responsible for managing major projects. Focus on integrating business and
technology projects at the capital project level.
Manage permanent and consultant staff, approximately 30 employees, responsible for creating/maintaining
core logistic, bill of laden systems, customs’ documentation and financial systems for shipping and trucking
Prior Companies & Experience 08/1977-04/1986
Providedsystems,technical servicesandprojectmanagement forcompaniesincluding:
Bachelor of Business Administration West Texas A&M University
Major In Computer Sciences May 1977
Minor In Accounting & Economics
Guest Speaker at National SAP User Conference
Featured in article in CIO Magazine, September 1999