4. Social Security in Scotland
Social
Security
Attendance
Allowance
Carer’s
Allowance
Disability
Living
Allowance
Personal
Independence
Payment
Industrial
Injuries
Severe
Disablement
Cold Weather
Payment
Funeral
Payment
Maternity
Grant
Winter Fuel
Payment
Discretionary
Housing
Payment
We’re here
How we work
There is a common
service pattern to meet
user needs
We’ve identified a total of 58
capabilities across 9 themes
that underpin the service map.
We’ve discovered a
service map that
demonstrates 6 key
areas of activities that
the agency would need
to perform to deliver its
services.
Where we are
Nearly 98% of these
capabilities can be re-used
across the 11 benefits
We’ve mapped a total of 28 value chains across
external user needs, internal user needs,
technology, and the 11 devolved benefits.
Krishna Yergol
V0.1; 13.07.16
Identified
capabilities on an
evolutionary
spectrum
Total
identified
capabilities
Advice & Guidance
Take Action on Evaluation
Dispute Resolution
Reporting
Support Services
Policy and Strategy
Key areas of service:
5.
6. A Shared Approach to Service Design for Scotland
Organisations with similar
services stop reinventing
the wheel, and stop
asking the same citizens
to help design broadly
similar services.
Shared Projects
Public service
transformation only
happens when we
transform services,
organisations and society.
We all need to understand
and share that vision.
Shared Vision
Committing to put users at
the heart of service
transformation – citizens in
the room when design
decisions are made. It won’t
be easy and we haven’t got
all the answers, but we know
we need to try.
Broadly similar concepts,
tools and methods to
enable sharing/reuse of
solutions, services
patterns, knowledge, and
people. A joined up
service journey for citizens
needs a joined up public
sector approach to service
Shared Methods
Shared Values