Kcom has a rich history working with Cisco's HCS platform - view the infographic to find out more.

1. eGAIN WORLD PARTNER AWARD 2015,
VERINT BEST NEW PARTNER
EMEAR AWARD 2015
COMMITTED & AWARD WINNING
THIRD PARTY PARTNERSHIPS
KCOM: YOUR TRUSTED HCS+ PARTNER
FLEXIBILITY
THIRD-PARTY
APPLICATIONS
BEST OF BREED
APPLICATION VENDORS
PROVIDING AUGMENTED SERVICE,
eGAIN, VERINT, NUANCE
CUSTOMISED
TAILORED SOLUTIONS
TO YOUR INDIVIDUAL NEEDS
BOLT-ONS
INTEGRATE
NEW OR OLD
APPLICATIONS
AGILITY
OUR BESPOKE TEAM
OF EXPERTS CAN
REACT FASTER
THAN LARGER COMPETITORS
FUTURE
ENHANCEMENTS THAT WILL
INTEGRATE DIRECTLY
WITH THE SINGLE
HCS+ SOLUTION
INNOVATION
WE’VE CREATED INNOVATIVE
APPLICATIONS
TO SIT ON TOP OF OUR
HCS PLATFORM
INSTANT
SELF SERVICE
AWARD WINNING
CUSTOMER PORTAL
CREDIBILITY
WE PERFORM AUDITED
IT HEALTH CHECKS
AS STANDARD
ITHC
A PUBLIC SECTOR NETWORK (PSN)
CERTIFIED SOLUTION
PSN
EXPERIENCE
WE LAUNCHED OUR
HCS+ SOLUTION IN
OCTOBER 2012
HISTORY
WE HAD THE EXPERIENCE OF UPGRADING
THE ENTIRE PLATFORM
3 TIMES
PLATFORM UPGRADES
CONTACTPARTNERED WITH CISCO
TO DEPLOY CONTACT CENTRE
INTO HCS
BEFORE IT WAS
GENERALLY AVAILABLE
DEPLOYED THE WORLD’S
FIRST 999CALL HANDLING SYSTEM
USING CISCO TECHNOLOGY
CRITICAL SYSTEMS
CISCO AWARD WINNING
CLOUD SERVICES PARTNER OF THE YEAR,
FOR UK & IRELAND 2013
CICSO CLOUD CONTACT CENTRE
PARTNER OF THE YEAR EMEAR 2014
CISCO COLLABORATION PARTNER
OF THE YEAR EMEAR 2015
KcomWorkplaces
Enabling the High Performance Workplace
CCaaS and UCaaS
GOLD CERTIFIED, MASTER CLOUD
& MANAGED SERVICES PARTNER,
MASTER COLLABORATION PARTNER
CREDIBLE CISCO PARTNER
KCOM DEPLOYED THE LARGEST
CISCO CCAAS SOLUTION IN EMEAR,
WITH 20,000
CONFIGURED AGENTS
AND 12,000
CONCURRENT CALLS
SERVING 43 MILLION
CUSTOMERS
HMRC