Communication in the workplace is vital to an
organization’s ability to operate smoothly and
Vertical and lateral communication leads to
improved overall company performance.
• The flow of information to higher levels within an
• Involves feedback, empowers employees, and
increases job satisfaction
• Information passed down from superiors or
• Increases worker happiness
Overall, the flow of communication in the
workplace is very important to workers and
therefore to the overall success of an
Employees want to be sure that they are
receiving thorough and truthful information
from superiors, and that they are able to share
their own ideas, thoughts and concerns.
Communication Styles in the
People are hard-wired with different
communication styles, which is important to
note because successful communication
requires that someone who is receiving
information from another person gets the
message and correctly interprets it.
Four Main Communication
1. Interpersonal (Relator)
2. Affective (Socializer)
3. Cognitive (Thinker)
4. Behavioral (Director)
Relators easily and readily express their thoughts and
Generally think at a more conscious level and slower
More relationship-oriented and prefer unobtrusive
Socializers prefer to work with others rather than alone
Generally interact with a fast-paced communication style
Can be interpreted as aggressive
Thinkers are analytical in their approach
Have a more closed, personal style
Often take time to feel comfortable revealing ideas and
information about themselves to others
Directors are typically competitive and aggressive in
Independent and results-oriented
Less focused on the impact felt by others
Communication Among Different
In order to establish effective communication
amongst people that inherently operate with
different communication styles, it is important
to avoid misinterpretation of messages and
motives and instead develop a means of
learning and understanding.
Connecting with Relators
Seek out and listen to their opinions and ideas.
Allow them time to make decisions without pressure.
Encourage them to express concerns or opinions without
Try to reach a mutual agreement on work goals and
Connecting with Socializers
Allow time for socializing in meetings.
Confirm and follow up on any agreements that they
Discuss experiences, people, opinions and facts, and
attempt to support your ideas with opinions of people
Ask about, and respect, their “gut” feelings.
Seek a balance between fun and achieving results.
Connecting with Thinkers
Speak and behave in a more formal manner.
Present options along with the pros and cons of an
Be punctual and follow up in writing.
Ensure that information is presented in an organized
and comprehensive manner.
Recognize that options considered risky are generally
Connecting with Directors
Get straight to the point and avoid over-explaining or
Be sure to be well-prepared and organized.
Be punctual and speak in a fast pace.
Focus on the results that are to be achieved.
• Those able to learn the different
communication styles of others, recognize
and adapt to them.
• This is important whether someone is
sharing or receiving information.
Cooperation and Efficiency in the
The ability to communicate effectively is
essential to successful cooperation of
When there is clear communication throughout
an organization, it creates an environment in
which labor and tasks can be organized
efficiently, initiatives are known and pursued,
and profitability is maximized.
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