1. EDUCATION:
DeVry University 2014-Present – Graduation Date August 2016 - Technical Management – Project Management
CSCC 2009-2013-Business Administration/Political Science
Phi Beta Kappa – Liberal Arts and Sciences Academic Honor Society
Hawkeye Tech 1999-2000 – Criminal Justice
NIACC 1992-1994 - General Studies
EXPERIENCE:
Sedgwick – June 2012- Present – Implementation Project Specialist
 Maintains project documents through leveraging internal data systems and websites such as Sharepoint.
 Produces project correspondence,reports,and other documentation as required.
 Streamline internal project management processes, as well as perform oral presentations to explain process improvements.
 Generate data and analyze statisticaldata reports, and report findings to various steering committees.
 Provide training to colleagues, as needed.
Sedgwick - January 2011-June 2012 - Call Center Quality Analyst
 Scheduled and conducted work quality evaluations to determine if service and quality control standards were being met.
 Analyzed quality issues and recommended improvement opportunities to QA management for review.
 Compiled issues and recommendations for improvement, for use in calibration sessions.Provided feedback to associates
and managers on results.
 Provided information to QA leadership to assist in the feedback and formal education process of service or processing
performance expectations. Made initial needs recommendations based on evaluation results.
 Prepared internal reporting on quality, quantity, workflow analysis, and performance statistics.
Nationwide Better Health - November 2007-December 2010 – Total Absence Manager/Customer Contact Team
 Provided external customer service to claimant/employee, supervisor,and human resources. Provided internal customer
service at all levels within the department/company.
 Handled technical eligibility and qualification questions,complex situations,and correspondence as it relates to FMLA,
disability, and medical case management.
 Reviewed multiple leaves for multiple customers in multiple states and maintain knowledge of multiple account
requirements and claims related functions for the purpose of providing customer service.
 Trained new Customer Contact Team members.
 Placed outbound call to health provider to obtain information as it relates to medical condition for verification.
U.S. Properties Group - February 2006-June 2007 - Commercial Project Coordinator
 Assisted Commercial Project Manager in executing network plans by coordinating new store development processes.
 Monitored key project steps and timelines in order to accelerate store openings.
 Expedited and ensured the resolutions of all conditions required to close Real Estate transactions and prepare sites for the
Construction department.
 Coordinated all phases ofthe new store opening/delivery process.
 Performed various administrative duties including applying for permits, preparing bid packets, awarding bids.
The Connor Group - January 2005-February 2006 - Property Manager
 Took new acquisition rental property from 53% occupied to 94% occupied in 6 months, with a time allowance of 12
months and turned a profit within 8 months.
 All controllable expenses within or lower than budget.
 Contributed to overseeing time, productivity, and cost efficiency for $3.5 million worth of exterior renovations.
Lowe’s Home Centers Inc. - 2000-2004 - Assistant Store Manager
 Developed and met financial plans including sales, margins, labor, expenses,and inventory budgets.
 Created and maintained team environments through mass hiring, zero turnover, and complete obsession for customer
satisfaction.
 Managed over 45 employees, including salaried, full-time, part-time, seasonalassociates and multiple live good,
chemical, and hard-line vendors. .
 Trained all store managers on P&L reports, policy and procedures,safety, time management, merchandising, career
development, and conflict resolution.
 Implemented training course for executing company programs policies and procedures.
 Raised corporate audit scores from 79.31% to above company standards at 89.13% in 6 months.
 Responsible for minimizing losses and controlling expenses via receiving, accounts receivable, delivery, due file,
company audits, and overall controllable spending at store level.
 Fully reached comp and budget through excellent merchandising, training and full team compliance of company
programs.
COMPUTER APPLICATIONS: MS Office, Word, Excel, Explorer, Outlook, Power Point, PageMaker, People Soft, JURIS,
TAMS, TAMS2, Word Perfect, Lotus Notes, MS Works,Internet, SIR, eTime, Changepoint,MS Project, MS Access,Sharepoint,
Sony Organizer, Snagit, Footprints,Microsoft Visio, Microsoft Project
KellieM.Workman
Kellie.workman@gmail.comReynoldsburg,OH43068