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Developing Sales & Distribution Strategies



                             Presented by:-
                             Ketan thakur
                             Nikhil Mahindra
                             Jaykishan lauhana
SM TECHNOLOGY LTD.
 Company Background
   • Established in 1999.
   • Service launched in INDIA in 2001
   • Provides one of the inventory to the marketplace
     focused on semiconductor manufacturing.
   • Has operations in 20 countries across 5 continents
   • Across 10 major cities in INDIA
   • Mr. SATISH MEHTA is the CEO of Indian
     operations
   • Company registered office in Mumbai
 Company Philosophy
     .     company philosophy is to provide the best
          equipment available in the marketplace at a
         competitive price and our mission is to focus on
                       customer satisfaction.

                  Website: http://smteco.com/

                                                            2
SM TECHNOLOGY LTD

           Target      • Corporate
         Customers     • Domestic users
S   T
                       • Broadband
        Segmentation
    P                  • Internet

                       • Fantastic surfing
         Positioning
                       • Downloading speed


                                             3
SM TECHNOLOGY LTD
4P’s of MARKETING

PRODUCT




  PLACE




PROMOTION




  PRICE

                    4
SM TECHNOLOGY LTD.
4P’sof MARKETING

PRODUCT
                              • Fiberoptic telecom
                                network
                   Product    • Broad band internet
                                service


  PLACE                       •   Dataconnectivity
                              •   Voice Connectivity
                   Services   •   International Bandwidth
                              •   Managed Services


PROMOTION                     •   Fantastic Surfing
                              •   Downloading speed
                   Features   •   Live Audio & Video
                              •   Chat & Gaming


  PRICE

                                                       5
SM TECHNOLOGY LTD.
4P’sof MARKETING
            •   Mumbai
            •   Pune
            •   Surat                         • Delhi
PRODUCT
            •   Ahmedabad
            •   Baroda
                              WEST    NORTH

  PLACE
                              SOUTH   EAST


                • Bangalore                   •Vishakhapatnam
PROMOTION
                • Chennai
                • Hyderabad


  PRICE


                                                                6
SM TECHNOLOGY LTD
4P’sof MARKETING
                         National &
                        International
PRODUCT                  Tradeshow
             Telecom
             Journals                     Exhibitions


  PLACE

            Internet                         Exhibitions
PROMOTION


             Sponsors for
               cricket                  Third party
  PRICE        Matches                  References

                                                           7
SM TECHNOLOGY LTD
4P’sof MARKETING

PRODUCT
                        PRICE
             ___________________________
  PLACE       Company’s internet telephony
              servicewas a greatcostsaver
               forusers towanted to make
             international call to their near
PROMOTION
                      & dearones.



  PRICE

                                                8
COMPETITORS

COMPETITORS




   SALES
 STRATEGY



    SALES
 STRUCTURE



DISTRIBUTION
  CHANNEL

               9
SALES STARTEGY
                               SALES FORCE

COMPETITORS    Corporate Sales       Domestic Sales
                    force                force
                   (B2B)                (B2C)
   SALES
 STRATEGY            Sales
                   engineers             Contract
                    ( Direct              Based
                   employees)
    SALES
 STRUCTURE        Fixed salary
                       +                 Straight
                  Commission           Commission
DISTRIBUTION        (Based on            Method
  CHANNEL         Performance)

                                                      10
SALES STARTEGY
               Salespeoplewere given sales quota ( target)

COMPETITORS    Further divided to weekly & daily sales target


               Salespeople had to submit daily report

   SALES
 STRATEGY      No chanceof any manipulation


               Over promising of customers notallowed
    SALES
 STRUCTURE
               Daily sales report:
               1. Client Visit
               2. Competitors’’ price
DISTRIBUTION   3. Strength &Weakness
  CHANNEL

                                                                11
REQUIRED SKILLS & TRAINING
                       Technical knowledge


                       Communicationskill
COMPETITORS

                        Negotiation Skill


   SALES                  Selling Skills
 STRATEGY




    SALES
 STRUCTURE



DISTRIBUTION
  CHANNEL

                                             12
ORGANIZATIONAL SALES STRUCTURE
                 LINE SALES ORGANIZATION

COMPETITORS
                                 BRANCH HEAD




   SALES            Sales                     Sales
 STRATEGY      Manager-Corporate          Manager-Retail


                Assistant Sales           Assistant Sales
   SALES
               Manager-Corporate          Manager-Retail
STRUCTURE


                 Salespersons-             Salespersons-
                   Corporate              Domestic/home
DISTRIBUTION
  CHANNEL

                                                            13
Distribution Channel
                              • Ensuring long term business
                                relationship
COMPETITORS
               Sales force    • Ensuring customersatisfaction


                               • Online selling
    SALES       Website        • Order from home
  STRATEGY


                  Tele-         • Proposal, sales presentation
    SALES                       • Negotiation & closing the sale
 STRUCTURE      marketing

DISTRIBUTION
                Engineers/      • Installation
                                • After Sales Service
  CHANNEL       Technicians
                                                                   14
SM TECHNOLOGY LTD
Developing Sales and Distribution Strategies




         NEW STRATIGIES / TACTICS
           TO ACHIEVE TARGET
    15



           TARGET : 40% growth in sales
New strategies & Practices
 •   Mumbai
 •   Pune
 •   Surat                         • Delhi
                                                     Expand their
 •   Ahmedabad                                       broadband services
 •   Baroda                                          in non targeted
                   WEST    NORTH
                                                     Eastern &
                                                     Northern Region.

                   SOUTH   EAST                      Industrial Hubs
                                                     like
                                                     Kolkata,Noida,
     • Bangalore                   •Vishakhapatnam
     • Chennai                                       Gurgaon,
     • Hyderabad                                     Bhubhaneswar,
                                                     can be targeted.


                                                                        16
New Promotional Stratigy
                Co-branding

    Catalogue                 Free trial
    Marketing                   offers



   Discounts
                                 Television
   at Retail
                               Advertisement
    Outlet


                                           17
Distribution Channel

                • Selling done by Retail outlets
      Retail    • Available in major electronics
                  stores
      outlets

                  • Advertisment of products
       TV         • Order through toll free
    SHOPPING        numbers bottom the screen




                                                   18
ORGANIZATIONAL SALES STRUCTURE
                                 LINE SALES ORGANIZATION


         SALES TRAINING
            MANAGER                       BRANCH HEAD



                           Sales                            Sales         Promotional
Merketing Research                                                          Manager
     Manager         Manager-Corporate                  Manager-Retail


                      Assistant Sales                   Assistant Sales
                     Manager-Corporate                  Manager-Retail



                          Salespersons-                 Salespersons-
                            Corporate                   Domestic/home




                                                                                        19
REQUIRED SKILLS & TRAINING
                          Leadership Skills

                       Problem-solving skills

                      Supervising salesperson

                      Ability to read customer’s
                                   mind



      Separate           On Job                    Feedback &
      training           Training                  Assesment
      __________
                         __________                Salesperson
      For corporate      Salesperson               performance
      & domestic         should be given
                                                   should be
      salesperson                                  assesed
                         on field training         frequently from
                         to have a better          the customers
                         understanding
                                                                     20
QUS:-Would you like to suggest any new strategies or tactics in order to achieve the
target?


     Expand operations in the other Tier-I cities.
     Reorganize the sales force for corporate customers, service wise
     Ensure reduction of churn of sales force if any. Motivate the
        contractual sales force by offering benefits to top performers.
       Develop a focussed strategy of promotion for the domestic
        customer market
       Also focus on the after sales service
       Effectively use the distribution channel-reach out effectively to
        customers
       Customer Retention :
       Past client reactivation
       Value Sell
21

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Sm technologies distribution strategy by ketan Thakur

  • 1. Developing Sales & Distribution Strategies Presented by:- Ketan thakur Nikhil Mahindra Jaykishan lauhana
  • 2. SM TECHNOLOGY LTD. Company Background • Established in 1999. • Service launched in INDIA in 2001 • Provides one of the inventory to the marketplace focused on semiconductor manufacturing. • Has operations in 20 countries across 5 continents • Across 10 major cities in INDIA • Mr. SATISH MEHTA is the CEO of Indian operations • Company registered office in Mumbai Company Philosophy . company philosophy is to provide the best equipment available in the marketplace at a competitive price and our mission is to focus on customer satisfaction. Website: http://smteco.com/ 2
  • 3. SM TECHNOLOGY LTD Target • Corporate Customers • Domestic users S T • Broadband Segmentation P • Internet • Fantastic surfing Positioning • Downloading speed 3
  • 4. SM TECHNOLOGY LTD 4P’s of MARKETING PRODUCT PLACE PROMOTION PRICE 4
  • 5. SM TECHNOLOGY LTD. 4P’sof MARKETING PRODUCT • Fiberoptic telecom network Product • Broad band internet service PLACE • Dataconnectivity • Voice Connectivity Services • International Bandwidth • Managed Services PROMOTION • Fantastic Surfing • Downloading speed Features • Live Audio & Video • Chat & Gaming PRICE 5
  • 6. SM TECHNOLOGY LTD. 4P’sof MARKETING • Mumbai • Pune • Surat • Delhi PRODUCT • Ahmedabad • Baroda WEST NORTH PLACE SOUTH EAST • Bangalore •Vishakhapatnam PROMOTION • Chennai • Hyderabad PRICE 6
  • 7. SM TECHNOLOGY LTD 4P’sof MARKETING National & International PRODUCT Tradeshow Telecom Journals Exhibitions PLACE Internet Exhibitions PROMOTION Sponsors for cricket Third party PRICE Matches References 7
  • 8. SM TECHNOLOGY LTD 4P’sof MARKETING PRODUCT PRICE ___________________________ PLACE Company’s internet telephony servicewas a greatcostsaver forusers towanted to make international call to their near PROMOTION & dearones. PRICE 8
  • 9. COMPETITORS COMPETITORS SALES STRATEGY SALES STRUCTURE DISTRIBUTION CHANNEL 9
  • 10. SALES STARTEGY SALES FORCE COMPETITORS Corporate Sales Domestic Sales force force (B2B) (B2C) SALES STRATEGY Sales engineers Contract ( Direct Based employees) SALES STRUCTURE Fixed salary + Straight Commission Commission DISTRIBUTION (Based on Method CHANNEL Performance) 10
  • 11. SALES STARTEGY Salespeoplewere given sales quota ( target) COMPETITORS Further divided to weekly & daily sales target Salespeople had to submit daily report SALES STRATEGY No chanceof any manipulation Over promising of customers notallowed SALES STRUCTURE Daily sales report: 1. Client Visit 2. Competitors’’ price DISTRIBUTION 3. Strength &Weakness CHANNEL 11
  • 12. REQUIRED SKILLS & TRAINING Technical knowledge Communicationskill COMPETITORS Negotiation Skill SALES Selling Skills STRATEGY SALES STRUCTURE DISTRIBUTION CHANNEL 12
  • 13. ORGANIZATIONAL SALES STRUCTURE LINE SALES ORGANIZATION COMPETITORS BRANCH HEAD SALES Sales Sales STRATEGY Manager-Corporate Manager-Retail Assistant Sales Assistant Sales SALES Manager-Corporate Manager-Retail STRUCTURE Salespersons- Salespersons- Corporate Domestic/home DISTRIBUTION CHANNEL 13
  • 14. Distribution Channel • Ensuring long term business relationship COMPETITORS Sales force • Ensuring customersatisfaction • Online selling SALES Website • Order from home STRATEGY Tele- • Proposal, sales presentation SALES • Negotiation & closing the sale STRUCTURE marketing DISTRIBUTION Engineers/ • Installation • After Sales Service CHANNEL Technicians 14
  • 15. SM TECHNOLOGY LTD Developing Sales and Distribution Strategies NEW STRATIGIES / TACTICS TO ACHIEVE TARGET 15 TARGET : 40% growth in sales
  • 16. New strategies & Practices • Mumbai • Pune • Surat • Delhi Expand their • Ahmedabad broadband services • Baroda in non targeted WEST NORTH Eastern & Northern Region. SOUTH EAST Industrial Hubs like Kolkata,Noida, • Bangalore •Vishakhapatnam • Chennai Gurgaon, • Hyderabad Bhubhaneswar, can be targeted. 16
  • 17. New Promotional Stratigy Co-branding Catalogue Free trial Marketing offers Discounts Television at Retail Advertisement Outlet 17
  • 18. Distribution Channel • Selling done by Retail outlets Retail • Available in major electronics stores outlets • Advertisment of products TV • Order through toll free SHOPPING numbers bottom the screen 18
  • 19. ORGANIZATIONAL SALES STRUCTURE LINE SALES ORGANIZATION SALES TRAINING MANAGER BRANCH HEAD Sales Sales Promotional Merketing Research Manager Manager Manager-Corporate Manager-Retail Assistant Sales Assistant Sales Manager-Corporate Manager-Retail Salespersons- Salespersons- Corporate Domestic/home 19
  • 20. REQUIRED SKILLS & TRAINING Leadership Skills Problem-solving skills Supervising salesperson Ability to read customer’s mind Separate On Job Feedback & training Training Assesment __________ __________ Salesperson For corporate Salesperson performance & domestic should be given should be salesperson assesed on field training frequently from to have a better the customers understanding 20
  • 21. QUS:-Would you like to suggest any new strategies or tactics in order to achieve the target?  Expand operations in the other Tier-I cities.  Reorganize the sales force for corporate customers, service wise  Ensure reduction of churn of sales force if any. Motivate the contractual sales force by offering benefits to top performers.  Develop a focussed strategy of promotion for the domestic customer market  Also focus on the after sales service  Effectively use the distribution channel-reach out effectively to customers  Customer Retention :  Past client reactivation  Value Sell
  • 22. 21