This risk assessment document identifies hazards like use of ladders and falling from height for warehouse operators and maintenance crews. It rates the risk of an accident occurring during ladder use as 8 for severity and 6 for likelihood, for a total risk score of 48. Current control measures include only using safety platforms or scissor lifts, banning A-frame or extendable ladders, and requiring in-house training for ladder users. The document also addresses other potential risks and their current controls and areas for improvement.