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Social Media: Any place for this in the fund industry?

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Social Media: Any place for this in the fund industry?

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A presentation made at the 9th Annual Clearstream Fund Summit in Brussels. It discusses the 'Elephant in the room' of how social media doesn't yet have traction in the world of B2B services, especially the financial sector, but this will change as the generation who grew up with Facebook take

A presentation made at the 9th Annual Clearstream Fund Summit in Brussels. It discusses the 'Elephant in the room' of how social media doesn't yet have traction in the world of B2B services, especially the financial sector, but this will change as the generation who grew up with Facebook take

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Social Media: Any place for this in the fund industry?

  1. 1. Social Media: Any place for this in the fund industry?
  2. 2. Hello  I’m Andrew Walker from @Tweetminster www.tweetminster.co.uk
  3. 3. Are you tired of hearing about social media? Would you transfer funds through this guy?
  4. 4. 1.1 million participants raising $174m US since 2003
  5. 5. 2009 “I’m not on Twitter because telling people what I had for dinner last night or when I’m having a bath is irrelevant” 2012
  6. 6. It’s B2C, not B2B though…
  7. 7. B2B social media is in flux because of the generational impact of… social media
  8. 8. Technology affects behaviour& will impact B2B sooner or later
  9. 9. Business has to move away from funnel processes
  10. 10. Advertising based funnels leak prospects to the social web 0.2% CTR on ads, 2% CTR on AdWords
  11. 11. Social networks mean multi-touch marketing &comms
  12. 12. Multi-touch is an audience multiplier Social media campaigns Media & bloggers Work Contacts Client network Industry network Event networks Their friends, followers & networks
  13. 13. Search is at the wrong end of the funnel for growing new services & marketing reach
  14. 14. We’re real time and social, we carry computers everywhere (It’s also a phone)
  15. 15. For the first time we have large volume data insights to explain customer behaviour… Lady Gaga peaks around album releases not singles Coldplay peaks around TV coverage of live festivals
  16. 16. Using network intelligence Twitter is like Google for things you don’t know you’re looking for yet.
  17. 17. Funnel processes create inertia Copywriting/ Marketing Comms team Real time Really long time Legal team
  18. 18. Proof? Why are traditional news brands losing audiences? Sources Actual Shares Average Shares New content publishers vsestablished news media brands
  19. 19. They’re not adapting to new behaviours Newcomers News Media Curation Blogs Blogs Data Live Blog Downloads Data Events Video Interactive Journalism Journalism Petitions Over 64,000 links analysed = huge statistical sample gathered free
  20. 20. Average Shares Notice anything? Multi-touch model Funnel model Curation Blogs Blogs Data Live Blog Downloads Data Events Video Interactive Journalism Journalism Petitions
  21. 21. POV acquisition in the finance sector Create demand through continuous engagement (because Adwords don’t work for small financial service companies)
  22. 22. How information disperses through social networks
  23. 23. 1. Create expert content in the right channels for business
  24. 24. 2. Comment and respond to build ‘strong’ links that will build your POV sales network
  25. 25. 3. Amplify your signals through news feed networks to generate SEO value from your content
  26. 26. 4. Build a network of weak links to increase your POV reach through social engagement
  27. 27. 5. Use data insight to develop a POV sales strategy, define your targets & measure your ROE
  28. 28. Weak links = marketing Strong links = prospects Create a POV profile Amplify &engage Find influencers Find the event network B2B network CRM & leads
  29. 29. "One day there will be a telephone in every major city in the USA” Alexander Graham Bell 1. Multi-touch output 2. Strong ties for B2B networking & prospects 3. Weak ties for spreading marketing & awareness 4. Leverage real time & mobile activity 5. Integrate with your SEO
  30. 30. Thanks  The most important part of social media is the social bit, so if you want to chat… I’m @killdozer

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