1. Assessing the social impact of digital financial
services innovation towards poverty reduction through
micro-credit, access to digital savings and digital
insurance services
14 JULY 2016
Presented by: Eddie Chibi
ECOCASH ZIMBABWE

2. LOOK UP ZIMBABWE, THE FUTURE IS BRIGHT!
“We have just began our new refreshed journey of hope. I am excited to present to you our new brand. It is a mark *of
authority, a stamp of excellence and a promise of execution. Most importantly, it carries a message of hope and an
exhortation to Look Up …the future is bright.” Douglas Mboweni CEO Econet Wireless Zimbabwe

3. DIGITAL FINANCIAL SERVICES INNOVATION
“Unbanked people are increasingly gaining access to financial services through
digital channels. Banks, microfinance institutions, mobile operators, and other
providers are using mobile phones and point-of-sale devices, along with networks
of small-scale agents, to offer basic financial services at greater convenience and
lower cost than traditional banking allows. Also referred to as “Agent” banking,
these digital services offer great promise for better serving poor customers.”
Source: CGAP – Digital Financial Services

4. LAYING THE FOUNDATION
• 9.2m customers
• 6.0m Ecocash customers
• 1.5m Ecocash$ave A/C holders
• 35,000 airtime vendors
• 26,000 Ecocash Agents
• 20,000 Ecocash merchants
• 2,000 Brand Ambassadors
• 1,200 Green Kiosks issued Free
• 3,114 Billers & Payroll partners
• 250 branded shops
• Widest 2G, 3G, 4G, Wi-Fi & Fibre
coverage

5. ECOCASH SOCIAL IMPACT
…over 6 million registered
customers, equal to 70% of
Zimbabwe’s adult population
…$16 billion value + 622m
volumes transacted since launch
…adults with access to formal
financial services increased from
18% to 69% after EcoCash launch
1.5 million savings accounts
vs. 1.5m bank accounts in
Zimbabwe
…450,000 debit cards
issued
…over 50,000 entrepreneurs
operating as agents & merchants
across the country
69%
18%
0% 10% 20% 30% 40% 50% 60% 70% 80%
2014 (After EcoCash)
2011 (Before EcoCash)
Adults Formally Financially Served
…EcoCash ta!

6. ECOCASH PRODUCT INNOVATION LIFECYCLE
Early Stage Growth Stage Adoption Stage Consolidation Stage
1-2Years 2-3Years 3-4years 4 Years +
StageofInnovation
• Digital savings and micro-credit were launched within the growth and adoption stage
 Money Transfer
 Airtime
 Cash in
 Cash out
 Offline Pay bill
 Banking Services
 Online Biller
 EcoCash Save
 Bulk Pay
 EcoCash loans
 EcoCash Payroll
 Remittances
 Debit card
 Save Plus
 EcoShopper
 Languages
 Group Savings
 EcoCash App
 Contactless Card
 EcoCash Ta!
 Merchant Payments
 Bulk Payments
 Remittances
 Airtime
 Interoperability
 Agent Management
 Customer Management
 Customer Activity

7. DIGITAL INSURANCE SERVICES
• Using Technology to drive adoption of micro insurance – 1.2m unique Registered subscribersTechnology
• 16% of adult population insured under EcoSure
• According to FinScope, as at 2014 (before EcoSure) only 26% of the adult population had formal
insurance.
• With only 1.5 years of operation, EcoSure has already managed to insure over 61% of what all
traditional insurers have covered.
Execution
• ZFU insurance package
• Ecofarmer Insurance productFarmers Inclusion
• Transforming the traditional Burial Societies into formal insuranceInnovation

8. DIGITAL SAVINGS

9. Thank you