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International Summer School in Knowledge Management 2018

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3rd International Summer School in Knowledge Management

Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.

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International Summer School in Knowledge Management 2018

  1. 1. Date Time Activity Speaker/ Facilitator 22 Aug 09:30am-10:30am Managing Knowledge in the Age of Digitalisation Prof. Eric Tsui 10:30am-11:15am Opportunities and Challenges for Managing Knowledge in the Tourism and Hospitality Industry Dr Jing Fu 11:15am-11:30am Tea Break 11:30am-12:30pm Knowledge Elicitation and Mapping in the Cynefin Framework Ir Prof. WB Lee & Dr Jessica Yip 12:30pm-02:00pm Lunch 02:00pm-05:00pm Workshop - Lego Serious Play Ms Debbie Hui 23 Aug Company Visit to Arup (Winner of Global (Independent Operating Unit) Most Admired Knowledge Enterprise Award 2015) *** The programme is subject to change. Enquiries Miss Trista Lai 2766 6588 trista.lai@polyu.edu.hk www.kmirc.com REGISTRATION goo.gl/ekTYRy Fee (22 Aug)*: HKD 1,500 (Regular Fee) HKD 1,200 (KMIRC members) Fee (23 Aug)**: HKD 400 Application Deadline: 27 July 2018 * Fee covers lunch, handout and refreshments ** Enrolment for company visit is only offered for participants joining summer school on a first-come-first-served basis. 22 Aug 2018 PolyU Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome. *** KMIRC reserves the right to amend any part of the event format, agenda or programme if necessary at any time.
  2. 2. Lego Serious Play If people and innovation is the key to an organization’s success, how an organization can create an environment that employees live innovation in their daily work? How we can use game to create group value and build collaborative working style, and the most important is how to sustain new behavior to become an organization new culture and strategy? The half day workshop will introduce Lego Serious Play and let you experience the tool, a new way of communication, unlock players’ new knowledge through touching, looking and listening. It will be a fun and serious gamification journey for everyone to reflect or apply the results on your work or self-development. Helping people to help themselves is what Debbie did in the past 15 years in Asia market. She worked in media, property agency, testing and certification industries on training and taught over 1000 people mangers on leadership and soft skills topics. Debbie keens in exploring and sharing new learning approaches, she graduated MSc in Knowledge Management and a certified trainer of Everything DiSC and Lego® Serious Play ®. She is now working in the Kuehne & Nagel Limited as Training and Development Manager. Prof. WB Lee is the Emeritus Professor of PolyU. He has pioneered research and practice of knowledge management in various industrial sectors in Hong Kong which include manufacturing, trading, public utilities and health care. Ms Debbie Hui Training and Development Manager Kuehne & Nagel Limited Ir Prof. WB Lee Managing Knowledge in the Age of Digitalisation Advances in digitalisation, together with mobile computing and intelligent algorithms have lead to the emergence of the networked economy. Value creation in the networked economy is very much based on the creation and exchange of information and knowledge among the relevant parties. This talk will explore the impact of digitalisation on the field of knowledge management and foreshadow fruitful areas of research and practices in the decades to come. Dr Jessica Yip obtained her PhD from PolyU and had worked in KMIRC on various knowledge audit projects in many sectors from transportation to public utility. Dr Jessica Yip Prof Tsui joined Computer Sciences Corporation (CSC) in 1989 after years of academic research in automated knowledge acquisition, natural language processing, case-based reasoning and knowledge engineering tools. His research strengths include cloud-based business innovation and knowledge services. He has also consulted for many government departments and private organizations in different countries. Prof Tsui is an honorary advisor of KM to the Police College, Hong Kong Police Force. He is a recipient of the KM Leadership Award and KM and Intellectual Capital Excellence Award in 2014 and 2015 respectively. Prof. Eric Tsui Professor and Director KMIRC of PolyU Dr Jing Fu is currently working as a program manager of the MicroMasters Program in the School of Hotel and Tourism Management of PolyU. She received her PhD in Knowledge Management (KM) from Chiang Mai University, Thailand in 2012 and is an Associate Professor of Knowledge Management in Mainland China. During 2012-2014, Dr Fu conducted her post-doc research in Alexander Technological Educational Institute of Thessaloniki, Greece and was invited to the University of Lyon 2, France and the University of New Hampshire, USA as a visiting scholar. Dr Fu has been appointed as a co-supervisor of the MS program in KM by the Graduate School of Chiang Mai University, Thailand since 2013 and her research interests are KM in tourism and hospitality domains. Dr Fu Jing Program Manager School of Hotel and Tourism Management of PolyU Opportunities and Challenges for Managing Knowledge in the Tourism and Hospitality Industry In a Knowledge-Based Economy (KBE), the economic futures will be determined by people’s ability to wisely use knowledge and technology, as well as maintain and enhance their knowledge capital. The travel and tourism sector is one of first KBE service sectors to apply large-scale utilization of knowledge and technology for the improvement of its products and services. The proper management of tourism business knowledge and technology is crucial to maintain market share and differentiate tourism products and services via the cooperative and competitive relations among a large number of participants in the sector. The presentation will focus on the following issues: • why tourism and hospitality industry is a knowledge-based industry; • how KM can be applied to tourism and hospitality industry; • challenges and opportunities for managing knowledge in tourism and hospitality industry. Knowledge Elicitation and Mapping in the Cynefin Framework How do we organize, analyze and make sense of the external world depends strongly how do we perceive the problem. The way knowledge is mapped and represented depends on the underlying causality that is either known, predictable, complicated or complex. The Cynefin framework developed by David J. Snowden categorize four domains of phenomenon based on our perception of the cause and effect . In the 1st domain, the cause and effect is repeatable and predictable. The knowledge needed to make the decision can be often represented by concept maps as best practices. In the 2nd domain where the cause and effect could be separated over space and time, the knowledge can be best represented by cyclic concept maps, which is also known as a causal loop diagram in systems thinking. In the 3rd domain, the cause and effect becomes coherent retrospectively and not repeatable (same input could yield different output), no standard mapping is possible and sense making methodology is advocated instead. Three cases on various projects are illustrated.

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