- The document discusses Mayo Clinic's use of social media for marketing purposes, including launching podcasts and using platforms like Facebook, YouTube, and Twitter which have no direct costs. - Mayo Clinic saw great success from posting a video on YouTube of an elderly couple playing piano, which received over 4.7 million views after being shared on social media platforms. - The document advocates that healthcare organizations experiment with social media and new technologies to engage with patients and promote their services at no direct financial cost.