1. KULBIR MOR
Contact: +91 9999377377
Senior IT Professional (PRINCE2 Foundation and Practitioner)
Aimingforchallengingassignments in Technical Architecture, Solution Engineering, and Project Management with a
reputed organization preferably in the IT industry to deliver solutions for complex technical requirements
~Striving to upgrade knowledge and practices to retain excellence in the professional brief~
Certified ITIL V2/V3 & VMware Certified Associate with over 10 years of rich experience in the areas of:
IT Project Lifecycle: - IT Infrastructure Management - Technical Architecture
- Requirements Analysis - Budgeting & Accounting (Capex & Opex) - System/ Server Administration
- Costing & Budgeting - Problem/Incident Management - Transition Management
- Project Scheduling - IT Assets & Vendor Management - IT Roadmap/24 X 7 IT Operations
- Testing/QA/Rollout/Support - MIS Reports/ SLA/Compliances - Team Management/Trainings
Presently associated with Concentrix (Erstwhile IBM Global Process Services) as Infrastructure/Project Manager. A project planner
with expertisein spearheadingprojects and ensuringdelivery of projects within Scope,time& costparameters. Abilities in proposing
solution architecturefor business requirements; developing the IT part of solution portfolio & working closely with internal teams
& clients. Competent in maintaining a multi-platform & multi-location computing IT infrastructure entailing concepts of end-to-
end project planningfromscopemanagement, to activity sequencing,effort & costestimation to quality management in adherence
with ITIL guidelines; successfully executed key projects like solutioning/Transitioning of Enterprise applications.
Proficiency in managing IT Infra, Service Delivery & Transition Operations to let the new, existing or changed systems work
according to the business demands. Acquired a clear understandingof the technology trends with the distinction of institutingnew
practices & effective resource utilisation to achieve business excellence at the lowest overall cost. A customer-centric professional
with distinguished abilities in custom designing solutions & motivating team members to maintain deliverables as per SLAs
negotiated with clients. An Effective Leader & Problem Solver with a passion for technology; possess excellent team-building,
communication and analytical skills; capable of working in a fast-paced, global and multi-cultural environment.
AREAS OF EXPERTISE
Handling end to end execution of project, monitoring project progress as per scheduled deadlines and takingnecessary steps
to ensure project completion within time & effort parameters
Analyzing business needs and spearheading initiatives regarding establishment of IT infrastructure as per requirements;
estimating yearly IT Operations budgets & governing operating expenses
Proposing technical solution architecture from business requirements; developing the technical part of Solution Portfolio and
working closely with product lines and partners
Handling Transition activities; monitoringand ensuringsmooth operations duringthetransition period alongwith timely project
delivery; designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan
Directing all aspects of daily IT operations.
Setting budgets and agreeing project time scales and deadlines with clients.
Managingstaff to ensure that all milestones areachieved within the agreed timeframes.
Ensuringeffective quality control processes arein placeto monitor deliverables produced.
2. Ensuringthat projects conform to PRINCE2 methodology and required standards.
Conducting regular impactanalysisin order to assessthe consequences of the projectdeliverables on other sections of the
Keeping accurateadministrativerecords of expenditure, accounting,costingand billing.
Assistingthetechnical team in their design and development tasks.
Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales
Ensuringcontinuous interaction with the customer to make surethat area of concern can be worked upon for improved service
levels and implementing measures to maximize customer satisfaction levels
Leading and monitoring performance of the team members for maintaining excellence in the project operations; training the
staff on the new systems implemented to enhance their operational efficiency leading to increased productivity
Since Oct’06: Concentrix (Erstwhile IBM Global Process Services/ at 23 locations across the Globe), Gurgaon as Manager
Joined as Sr. System Administrator - Responsible for Server Administration and Backup Up management.
Promoted to Lead IT (July 2008) - Managed Entire Domino Server infrastructure for India.
Promoted to Ass. Manager (Dec 2009) - Managed Entire messaging platform for India and Philippines…Designed entire messaging
platform and IDM tool for IDs creation/deletion
Promoted to Dy. Manager (July 2012) - Designing and providing solutions/transitioning
Promoted to Manager (Nov 2014) – IT infrastructure Management
Key Result Areas
Managinga wide gamut of functions related to Infra Management, ITOperations,Service Delivery, Client Management, Vendor
Management, Risk & Compliance and Quality Assurance as per business committed SLAs
Building & maintaining excellent relationships with Business Leaders, Cross Functional Teams & Vendors / Partners
Serving as a part of Support Team & managing application and technical infrastructure related to Servers and Messaging;
involved in project design, solution, enhancement & infrastructure support in terms of scalability & availability
o Delivering solutioning and transitioning of projects.
o Responsiblefor identifying,analyzing,measuringand managingprojectrisks.
o Holding weekly internal and external meetings on progress
o Carrying out design upgrade, analysis & enhancement as and when required by Management
o Executing the projects from IT standpoint and transition it effectively
Monitoring & managing Support Team in their day-to-day activities; providing support in case of any major escalation
Working as a part of team and providing assistance to other team members on technical issues, project management, etc.
Designed Entire Technical and Infrastructure Solution for STC (Saudi Telecom) in Riyadh (KSA). Spent more than 3 months’
time in Riyadh to transition and solutioning as per client requirement. Also worked upon the new CR during transition.
Played a key role in developing a Central EIDC (Enterprise ID Management Team) for managing end to end life cycle of nearly
500K IDs across various platforms such as Active Directories, Lotus Notes & Service Desk; achieved 99.98% compliance level
Steered initiatives towards establishing the Central Compliance Team in SSO function
Achieved reduction in reducing net head count by 15% in 2011 by enhancing outsourcing of Non-IT Delivery Roles
Merit of attaining a saving of more than 10 Mn INR (1 Crore) in a span of less than a year by taking initiatives like cost
renegotiation, optimization of resources & infrastructure
Proactively established a regular review mechanisms of IT Team & Vendors for smooth operations
Visited Philippines in March 2014 for solutioning and transitioning of Project migration of enterprise applications.
Mar’05 to June 06: CMS Computers Pvt. Ltd., Gurgaon as System Engineer (Deputed to Genpact)
Key Result Areas:
3. Responsiblefor configuringand troubleshootingLotus Notes; handled functions likenew user registration,assigninguser rights
& roles to users, password and ID recovery, database archive & compact, replication and providing training to the user
Spearheaded ITService Delivery Infrastructurewhich included Server Administration (with limited rights) and providingDesktop
Support to the Telecom and Helpdesk team
Led a team of 3 Engineers and 1 Helpdesk staff for smooth runningof IT-Operations;maintained Daily MorningSummary report
and monitored calls management (closing of all the problems as per the SLA)
B.Tech. in Computer Science from Kurkshetra University, Kurkshetra in 2004
Merit of winning the Rashtrapati (President) Scout Award and R.S. Asiad Award in 1997 for Mathematics
Member of Project Management Institute
CERTIFICATIONS & TRAINING
Certified ITIL V2/V3
VMware Certified Associate
VMware Certified Associate – Cloud
VMware Certified Associate - Data Center Virtualization
MCSE + MCP- I
Date of Birth: 7th Jan 1982
Address: 941, Sector 9A, Gurgaon (Haryana)
Languages Known: English,Hindi