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Slowing Down To Scale Design - UXSEA Summit 2019

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This is the presentation deck from UX Conference session by Samantha Yuen of GovTech Singapore as a part of UXSEA Summit 2019 in Singapore. UXSEA Summit 2019 was held from 18th to 20th November, 2019. For more information about UXSEA Society, visit https://uxsea.org/

The copyright of this material is with those who created this presentation material. Please take permissions from the authors if you are in doubt about copyright infringement.

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Slowing Down To Scale Design - UXSEA Summit 2019

  1. 1. Slowing down to scale design @duzkiez Samantha Yuen UXSEA Summit 2019
  2. 2. @duzkiez 2
  3. 3. @duzkiez 3 17 21 29 36 41 years hospitality school experience design career dream setup agoraphobia & social anxiety new org
  4. 4. @duzkiez 4 17 21 29 36 41 years hospitality school experience design career dream setup story of failure story of safety agoraphobia & social anxiety new org
  5. 5. @duzkiez 5@duzkiez photo: Reddit u/tenold/ 5
  6. 6. @duzkiez 6 image: CleanPNG
  7. 7. @duzkiez 7 image: Needpix Agile Consulting & Engineering Digital Design & Development Experience Strategy & Design App Infrastructure nottheUXteameither nottheUXteam
  8. 8. @duzkiez 8 1 2 3 7 1 1 2 13 full-time* 80% Associate 20% Mid 40+ full-time* 54% Associate 39% Mid 2% Senior 5% Lead * my unofficial count
  9. 9. @duzkiez 9 Slowing down
  10. 10. @duzkiez 10@duzkiez photo: Florite Inc 10
  11. 11. @duzkiez 11@duzkiez photos: Shentonista 11
  12. 12. @duzkiez 12@duzkiez photo: The Splendid Table 12
  13. 13. 13@duzkiez Delivery Project coaching x 4 Kampung Critique x 3 Research clinics x 11 Teams Emoji reflections Reflective practices Integration for new joiners Capability Paired/Group ‘triathlon’ Team training Skills framework draft People Design task with feedback New joiners handbook Personal Development Plan Coherence File & folder conventions Playbook MVP Community Designers Day Out Design@GDS meetup Design mother dough since June 2018
  14. 14. @duzkiez 14 Slowing down time
  15. 15. @duzkiez 15 investigate introspect diverge converge systems individuals perspective details future state current state Effective design design disciplines horizontal vertical domains strategy opsetc. Time Headspace Cognitive switching
  16. 16. @duzkiez 16 Time generalists specialists 1:53+ ratio
  17. 17. @duzkiez 17 Time x Impact broaden deepen 1.5 Hours Kampung Critique (4 pax) - fresh eyes + practice critique 4-8 Weeks Roaming Coach like a Navy SEAL on 1 small study 12 Months Dedicated Coach with weekly 1:1 critiques / check-ins 3.5 Months Group Coaching via 3 UT cycles for muscle memory 1 2 3 time support 0.5-2 Hours 1:1 Clinics for ad-hoc advice or quick training
  18. 18. 18@duzkiez Find a work champion to give you space. Design rigour is contextual to each team. lesson pro-tip 18
  19. 19. @duzkiez 19 Slowing down time, teams
  20. 20. @duzkiez 20 Gary Gunderson via Stephen Covey Change moves at the speed of trust, and trust moves at the speed of relationships. “
  21. 21. @duzkiez 21 Kickoff x Integration business objectives scope & timelines stakeholders team roles assumptions & blockers strengths & weaknesses concerns & fears the value I bring what I want to learn / try how the team can help me how I do my best work our success looks like
  22. 22. @duzkiez 22 Integration x Safety adapted from Cassie Robinson medium.com/@cassierobinson
  23. 23. @duzkiez 23 Safety x Showing up weekly reflections are now longer & deeper Aug 2018 one emoji Aug 2018 some text emerged Nov 2018 expanded to 3 points Dec 2018 added lowlights Mar 2019 first cry during reflections
  24. 24. 24@duzkiez Start small: All it took was one emoji. Hold space: Trust grows at different pace. lesson pro-tip 24
  25. 25. @duzkiez 25 Slowing down time, teams, tendencies
  26. 26. @duzkiez 26 past future agoraphobia & social anxiety burnout 01 burnout 02 burnout 03
  27. 27. @duzkiez 27 Narratives x Habits pushing hard + tanking it all hiding vs. not sharing my work “I don’t deserve to” vs. asking for a team story of failure
  28. 28. @duzkiez 28 Gretchen Rubin What you do everyday matters more than what you do once in a while. “
  29. 29. @duzkiez 29 Habits x Emotions(2017) @duzkiez 29
  30. 30. @duzkiez 30 Habits x Emotions (2019) @duzkiez 30
  31. 31. 31@duzkiez Find patterns via journaling, human mirrors. Don’t be the lone ranger superhero. lesson pro-tip 31
  32. 32. @duzkiez 32 Craft + ops isn’t enough @duzkiez 32 design being how we show up+ + Input Words, visual cues Mind Biases, blind spots Heart Emotions, courage Body Reactions, fitness design enabling set up for success Operations Design & research Projects That help us grow Leadership Making shit happen design doing impactful products Delivery Outputs + outcomes Disciplines Methods + skills
  33. 33. @duzkiez 33 Increasing complexity ⚡ Whole selves Public service More pressure More uncertainty More risk doing being enabling Citizens More emotions More expectations More emerging tech
  34. 34. @duzkiez 34
  35. 35. @duzkiez 35 Design Dojo: Design coaching + Design opsdoing being enabling distinctions mindsets wellbeing minimum viable rigour
  36. 36. @duzkiez 36 fungus network diagram: Nature Communications long game industry impact Multi-level marketing mastery
  37. 37. @duzkiez 37 Lao Tzu The wicked leader is he who the people despise. The good leader is he who the people revere. The great leader is he who the people say, ‘We did it ourselves’. “ #levelupthekids #makemyselfobsolete
  38. 38. 38@duzkiez glue work confidence reflections behaviours claritytime
  39. 39. 39@duzkiez activity confidence ratings before after Research planning 1.5 4.5 Screening & recruiting participants 1.5 4.5 Crafting tasks & questions for UT 3 5 Setting up the UX Lab 1.5 4.5 Facilitating UT sessions 2.5 4.5 Note-taking while facilitating 1.5 4 Synthesizing UT w/o transcripts 1.5 4 Reporting UT insights 1.5 4 I grew the most in UT skills, managing stakeholders, and understanding the business. “ Associate Designer Our tribe designers now go to her first before approaching Sam with questions. “ ex-Project Lead multi-level mastery3.5 months
  40. 40. 40@duzkiez@duzkiez 40 Malay for scrappy multi-level mastery3.5 months
  41. 41. 41@duzkiez The way I research has become more intentional & divergent. Through coaching and observing how Sam coached me, I learnt how to guide new researchers. “ Researcher I was nervous in my first solo study but she took time to scaffold the project background, used Socratic questioning to unpack my process, gave feedback directly but kindly. “ Associate Researcher multi-level mastery12 months
  42. 42. @duzkiez 42 Scaling design
  43. 43. @duzkiez 43 Scaling design effectively
  44. 44. @duzkiez 45 What are your stories? What can you slow down? How will you sow seeds?
  45. 45. Thanks for listening! UXSEA Summit 2019 @duzkiez Samantha Yuen

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