Latest Resume

1. Kumar Swaminathan, PMP, CSM, ITILv3(F)
1025 Hancock St, Unit 9C, Quincy, MA-02169
Kumarswaminathan@yahoo.com – 1-614-805-8719
IT PR O J E C T M A N A GE R
APPLICATION DEV/MAINTENANCE  SERVICE PORTFOLIO MANAGEMENT  PRODUCT IMPLEMENTATION
 QA PROGRAM MANAGEMENT  QUALITY/PROCESS IMPROVEMENT  IT GOVERNANCE
 AGILE(SCRUM)
 Experienced project manager offering 22 years of success, leading all phases of diverse
technology projects; PMP, CSM, ITIL(Foundation) credentials; Post graduate degree in Science and a
Computer Diploma; and over 12 years of computer programming experience.
o Above 8 years in onsite-offshore Project/Program management of Portfolios (of upto 8M USD).
Handled large teams of size up to 80 team members
o Experience in Service Portfolio management and having good hands-on experience on ITIL
Framework
 Business strategist- Managed multimillion-dollar projects aligning business goals with technology
solutions to drive process improvements, competitive advantage and bottom-line gains.
 Excellent communicator - leverages technical, business and domain acumen to communicate
effectively with client executives and their respective teams.
 Expert in agile, Iterative and waterfall project management methodologies - Able to manage large
project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets
 Successfully played critical roles of Project Leader, Onsite Coordinator, Project and Program
Manager (across ADM, QA and Service Management engagements) and Quality Control Lead. Well-
versed with Project Management tools, process and techniques (PMBOK), CMMI and Lean principles.
 Exceptional Client Management skills - Detail oriented, focused. Proven ability to plan, develop,
manage & meet project schedules. Known for working well with cross-functional teams to achieve project
deliverables & objectives. Efficient in Risk management – mitigation & contingency planning.
 Key contributor into pre-sales activities - RFPs, RFIs. Participated into various customer
presentations, demos. Well versed with SOW creation, SLAs and Metrics definition and Penalty Clauses
management
 Special Interest on User experience Analysis – Analyzes the data and creates key insights and
provides guidance for Senior Management
Skills Summary
Project Management:
Application Software Development
Database Design (RDBMS)
Application Management
QA Program Management
Test Automation
Service Management
Service Portfolio Management
System Migrations
Product Implementations
Support
IT Project Lifecycle:
Requirements Analysis
Test Driver Design
Iterative Lifecycle
Costing & Budgeting
Project Scheduling
Agile(Scrum)
Testing/QA/Rollout/Support
Value-Added Leadership:
Cross-Functional Supervision
Team Building & Mentoring
Client Relations & Presentations
Metrics & Governance
Quality Control
Revenue Optimization
Process Improvement
Offshoring
Fixed Price Conversion
Service Optimization

2. Technologies
 Experience in designing productivity enhancing frameworks, tools, drivers with innovative ideas. Experience
in embedded systems and Systems programming in UNIX and Windows. Special Interest in Productivity,
Process & Service improvements through Automation, reusable component design, Developing
Frameworks and Lean methodologies
 Extensive experience in C, C++, JAVA, J2EE, Oracle, IBM DB2 UDB, Oracle application server, BEA
Weblogic,JBoss, IBM Websphere.
 Good knowledge of frameworks, Toolkits, Database design and OOAD/UML/Web technologies.
 Good experience in managing projects with middleware technologies
Domain
Trade Finance, Credit Risk,Fixed Income Securities, Forex, Electronic banking, Core Banking, Custody,
Wealth Management, Securities and Capital Markets, Health Care(Medicare Enrollment
Automation(Enrollment, Eligibility verification), Marketing & Sales)
Education
Bharathidasan University Trichy, Tamil Nadu, India
PGDCA 1993
M.Sc Physics 1992
Recruited by two of the India’s leading IT Services firms to provide Project & Program management over
large-scale Projects. Managed budgets of up to $8M USD and cross-functional teams of up to 70 developers,
QA & Support analysts. Worked with Clients who are World’s leading Investment Banks,Discount Brokers
and Pharma companies. Currently Managing Medicare enrollment Product implementations for some of the
leading healthcare plans.
Professional Summary:
Tools & Utilities MS Project, TOAD,MS Visual Studio
Methodologies OOAD,UML
Operating Systems DOS,MS-Windows 3.11/ 95/98/NT 4.0, IBM AIX, Solaris
Programming Languages C,C++, Java,PL/SQL,Shell scripting
Databases Oracle 8i, IBM DB2-UDB
GUI’s Developer 2000,VC++
Web Technologies HTML, JavaScript, JSP, Servlets,EJB,Struts,BEA Weblogic,IBM
WebsphereOthers CMMi,Agile,ITIL,Lean

3. Application Refactoring (BFSI-Financial Services) (Nov 2015 to till now)
Client Leading Custody Service Provider in Boston
Location Boston, MA
Technology: J2EE
Role Scrum Master, Agile Project Management
Responsibilities Facilitating as Scrum Master for 2 Agile Rooms
Currently managing two Agile rooms as Scrum Master. The first Agile Room ‘Image Refactoring’ involves
enhancing the functionality of an existing Trade Capture application and retiring an old application. The
Second Agile Room ‘Fax Eradication’ involves enhancing the same Trade Capture application with
automated Trade processing capabilities so that Paper(Fax) based Trade requests which results in
manual trade processing are removed. My responsibilities include ensuring sufficient Product Backlog for
the rooms, ensuring the Product Roadmap is frequently enhanced and shared with the team, maintaining
good Velocity, Identifying and creating process improvements and sharing updates to Senior
management in Scrum of Scrum forums.
Demand Management for Data Engineering Team (BFSI-Financial Services) (Aug 2015 to Oct 2015)
Client Leading Custody Service Provider in Boston
Location Boston, MA
Technology: MS Access, SQL Server, VB Macros, Teradata
Role Demand & Capacity Manager
Responsibilities Demand & Capacity Management for Data Engineering Group
Data engineering team creates advanced Fund Management Reports (in MS Excel and Powerpoint) for
senior management from the various data sources, using advanced VB Macros. These reports give senior
management critical insights into the Performance of various Custodial Clients (of a leading Custody
Services Customer of Wipro). I was involved in the Demand and Capacity management for the various
Automation and Data Preparation activities. I had developed few Pivot charts to create Weekly reports
that gives an insight into the Work Demand and available Capacity (of the teams).
Medicare Product Implementation (May 2014 to Jul 2015)
Client Medical Mutual of Ohio, Cleveland, Ohio
Location Cleveland, Ohio
Technology: Mainframe,J2EE
Role Project Manager
Responsibilities Schedule and Scope Management, Team and Customer Coordination,
Change and Quality Control, Release Management
Currently coordinating Project Management activities to implement a Medicare Solution Product for 3 Health
Insurance Plans. The responsibilities include discussing the Product enhancements, understanding the
Customization requirements of the Customer, Generating the Project Schedule, coordinating the
development, User Acceptance Testing and implementation activities. Also responsible for coordinating with
Cross functional teams- BPO teams, CMS file management teams and Correspondence teams.

4. Corporate Internet Services (Jan 2014 to April 2014)
Client Nationwide Insurance
Location Columbus, Ohio
Technology: J2EE technologies
Role Application Enhancement Coordinator/Project Manager
Responsibilities Demand and Capacity Management, Project and Work scheduling for
Agile team rooms, Release and deployment coordination
This division of the Organization maintains the Corporate Internet Portal and its applications. I was
responsible for coordinating and scheduling all work requests coming into CIS. Also responsible for
Capacity projection, scheduling of projects and requests into appropriate releases. The role involves
extensive coordination with multiple stakeholders, status reporting. I was jointly responsible for driving the
Daily Scrum meetings and identify the risks and highlight the same to the Senior Management. I was
responsible for planning, tracking and deployment of multiple releases involving high-end J2EE technologies
(such as marketing tags)
Market & Sell Portfolio Management (December 2012 to Dec 2013)
Client Glaxo SmithKline, US
Location Upper Providence, PA
Team strength: 80
Technology: ASP.NET,Oracle 11, JD Edwards, Siebel CRM, ETL tools
Role Service/Portfolio Manager
Responsibilities Service Portfolio Management
The program comprises of multiple services (22) under a portfolio for a large Pharmaceutical Client. My
responsibilities include Service Portfolio management (SLA, Availability, Capacity, and Change
management), creation of Change Requests, Identifying and implementing Service improvement
opportunities through Lean, Service Optimization and Stakeholder management. Achieved 9/10 C-SAT
rating for the engagement.
 Always maintained Incident Service Resolution SLA of 93%
 Controlled the Avg resolution time to around 24 Hrs/Incident
 Optimized the team size through process standardization and Optimization
 Implemented Incident analysis framework and provided valuable analysis to the Development
groups
Out of Region-Interagency (April 2011 to October 2012)
Client StateStreet, US
Location Bangalore, India
Team strength: 25
Technology: Oracle,Unix,.Net,C#,J2EE
Role Senior Project Manager
Responsibilities Program and Project Management, Capacity management, Budget
management, team utilization and capacity forecast
This program comprises of a suite of applications that provides Transfer Agency services for the mutual
fund clients of a leading Custody service provider in US. As part of the Program management scope, the
work includes providing 24X7 Production support management, maintenance and enhancement of the

5. various applications in the suite.
I also managed LOB level activities like consolidating LOB metrics, revenue management, senior
management reporting, estimation for new opportunities, preparing SOWs. Coached LOB PMs on
budgeting, SOW creations and metrics measurements.
 Managed a number of Services
 Helped the account management in ramping up the teams
Wealth Management Program (June 2010 to March 2011)
Client ANZ Bank
Location Bangalore, India
Team strength: 20
Technology: Oracle Forms and Reports, PL/SQL, Unix
Role Senior Project Manager
Responsibilities Program and Project Management(including management of ITIL
support lifecycles)
This Program includes Maintenance and support teams for a wealth management application of a large
Banking Customer in Australia. I facilitated the movement of Development team to Wipro Offshore ODC
from Customer’s captive unit.
 Successfully moved an engagement to Offshore; Helped building the Infrastructure for the Offshore
team
 Helped the account management in ramping up the teams
CBS QA CoSourcing Program (April 2009 to May 2010)
Client Charles Schwab, US
Location Bangalore, India
Team strength: 55
Technology: Mainframe,.NET C#,Unix,PERL, QTP
Role QA Program Manager
Responsibilities Program Management, Process improvement, Engagement optimization
This program deals with the maintenance of Customer and Account data and Asset Management and is one
of the critical applications for a large discount brokerage firm in US.
Responsible for ensuring issue-less Quality Assurance of all the projects, stabilizing the processes and the
team organization, generating value-adds, cross leveraging the skills/expertise of the teams to optimize the
program and Customer reporting. Has driven lots of high-level customer interactions/presentations.
I have spearheaded several Process and Technology improvement initiatives through Lean.
 Managed Program Dashboards
 Ramped up the team by 30%
QA for a Client service application ( Nov 2007 to Mar 2009)
Client Charles Schwab
Location Bangalore, India

6. Team strength: 31
Technology: .NET based C# application
Role QA Project Manager
Responsibilities Project Management, Onsite-Offshore coordination, Senior management
reporting, Automation design
This project involves QA for a key application used by the firm’s Client Service representatives. My team
was involved in the functional, regression and automation testing and QA certification of releases.
My role as PM includes managing the deliverables, QA signoff, publishing Test reports, managing various
Automation phases, timely submission of weekly and monthly status reports etc. Project also involved three
automation phases which were executed in FPP model, successfully.
 Developed ideas to reduce regression scope, Automation planning, Process improvements, cost
and resource planning for new QA projects.
 Successfully automated 70% of the Regression Test Suite, through advanced automation
framework(designed in-house in QTP)
 Developed no of Lean process improvements towards Test Suite identification for a particular
release, Automation framework tools
Quality Lead for Schwab engagements (Feb 2007 to Oct 2007)
I was a Senior Quality Lead for a large Securities Account. My role involved in interfacing with the various
teams to find the process gaps and to implement processes to close these gaps. I have also customized the
metrics templates for all the engagements based on the GQM guidelines. I tracked the monthly metrics for
these engagements and analyze and suggest process improvements through Lean, Process audits. As a
QA SPOC for the account, I had also presented several process improvement initiatives to Customer
managers.
 Designed Metrics Dashboards for all the Major engagements
 Introduced Lean Culture across the account
 Conducted CMMi Audits and identified weak areas for all the Major engagements
Corporate Employee Financial Services (May 2006 to Jan 2007)
Team strength: 23
Technology: IBM WebSphere,Sybase
Role Project Manager
Responsibilities Schedule and Resource allocation, Requirement management, Onsite-
Offshore coordination,recruitment,Senior management reporting
CEFS is a stock management solution provided by a large Investment Banking firms in the World. The
application provides features for stock allocation, managing the vesting schedules, exercising, transaction
modeling and trading.
At HCL CMS
Queue based workflows (Sep 2005 to Apr 2006)

7. Team strength: 4
Technology: BEA Weblogic 8.1 SP4, Oracle 9i, JDK 1.4, Struts, JPFs,JPDs
Role Project Leader
Responsibilities Prototype design, development and testing. Also responsible for
customer presentation and Senior management reporting.
This project is undertaken as a POC to simulate, a Core banking application flow implemented in Legacy
System (Tandem), in J2EE environment. The application was developed using weblogic 8.1 Integration
platform. The application uses the features of the platform such as Task lists, JPDs,JPFs and XML cache to
create workflows using XML based data interfaces.
Smart Manager (Duration: Mar 2005 to Aug 2005)
Team strength: 4
Technology: JBoss 4.02,Struts,EJB,Oracle 9i, JDK 1.4,Jasper
Role Project Leader
Responsibilities Design, development and testing. Also responsible for management
reporting
Smart Manager is a web based application that helps the senior management to track the overall
operational goals of the engagement by measuring utilization, revenue, average employee aging etc.
DB-Direct 6X (an Electronic Banking Product) (Jan 2004 to Feb 2005)
Team strength: 15
Technology: Microsoft Visual C++ 6.0, sqlbase 8.5, Centura
Role Project Leader
Responsibilities Requirement management, Estimation, Code reviews, testing ,release
management, Status reporting to Customer and Sr management.
It is a cash management system, which is used by a leading European Bank’s corporate customers. It is
multi-bank, multi-user, multi-customer Electronic Banking System which supports a range of transaction
services like initiating payment instructions such as Domestic payments, International payments, global
payments and direct debit. It provides the customer with information on their current accounts, timely and
accurate financial statements.
The payments sent (in EDIFACT stds) by the customers to the banks are encrypted using very high secure
and complex cryptographic algorithms using public – private key pairs. The private key management is done
using smart cards, various cryptographic drivers and pkcs11 compatible cryptoki libraries.
Production Credit Systems (GMPCS and PCS) (Jan 2002 to Dec 2003)
Client Deutsche Bank, UK
Location London, UK
Team strength: 5
Technology: JDK 1.2, ORACLE 8.1.7, Oracle Application Server(ver4.0), Oracle
Developer Forms and Reports 5.0, Sun Solaris ver 5.8, PL/SQL
Role Alt Project Leader
Responsibilities Daily Production Support ,Enhancement and maintenance
GMPCS is a Management Information System that captures Fixed Income Sales Activity and calculates
appropriate production credits to the trades.

8. PCS is the Global MIS system. Production Credits are awarded for each transaction done by an ICG
Salesperson. These transactions are collected, calculated and controlled at the regional or source location.
The Production Credits System gathers these trade data on a weekly basis from the various regional
sources. On receipt of the trade data, the PCS application assimilates it into various reporting dimensions
like Client information, Product detail, Salesperson, Sales Team and Trading Books.
Credit Analysis and Management System (CAMS) (Jan 2001 to May 2002)
Client Deutsche Bank,Germany
Location Bangalore, India
Team strength: 20
Technology: Windows NT, Java 1.2,Visual C++, DB2 UDB, RogueWave C++
ToolkitRole: Module Leader (for a 3 member team)
Responsibilities: Creation of Use cases, Design, coding and code reviewing, testing.
Also responsible for Module status reporting.
CAMS is a ‘Decision Support System’ for banks which assists Account Managers in evaluating the credit
risk involved while providing credit facilities to the customers. The application uses various modules to
calculate the overall risk of the Bank’s client by scoring their exposures in three categories, namely market
and financial condition and management quality.
The application also has interfaces to another credit application (BARS) for obtaining the customer’s
Balance sheet information in an XML format.
NT Middleware Migration (May 1998 to Dec 1999)
Client Deutsche Bank,Germany
Location Frankfurt, Germany
Team strength: 3
Technology: Windows NT, Smalltalk, Visual C++
Role: Developer
Responsibilities: System requirement study, Analysis, Design, development and
testing
This is a migration project. Basically few of the banking systems, which were running in OS/2 platform, had
to be ported to WinNT environment.
Trade Finance and TDMM (Dec 1996 to April 1998)
Client Deutsche Bank, Singapore
Location Bangalore, India
Team strength: 6
Technology: “C” with MS Windows SDK, ORACLE 7.1,SQL forms 3.0,
SQLReports, AIX
Role: Developer
Responsibilities: Maintenance and enhancement and daily Production support to
branches
The Trade Finance (TF) system was used to support the various products handled by the Trade Services
business units globally. By having a global standard system to meet the business requirements, it provides
the users with the competitive advantage to meet market challenges through a cost-effective and integrated
solution. The transactions created in the application go through 4-eye lifecycle and the system also uses
SWIFT for interbank communications.

9. At CHIP SOFTWARE CONSULTANTS (Oct 1994 to Nov 1996)
An Avionics System and Simulator
Team strength: 3
Technology: IC 196 Compiler, Borland C 3.1, and DOS 6.22
Role: Developer
Developer for a defense client the application is one of the Remote Terminals (RTs) in the Avionics System. It
stores the Mission related data created through an offline tool from a cartridge. It then transmits these data to
other RTs in response to the requests from a Bus Controller before the Mission. During the mission it collects
On Flight Data from other RTs.A simulator was also developed to test this system which simulates the behavior
a Bus Controller or Remote Terminal. It is used to test the embedded Software thus simulating an avionics
environment.
HW Acceptance Test
This software is used to test the avionics system Hardware. This is a Serial communication Module using an RS
422 Interface.
Development of a Library for SuMMIT XT Card
This Library was created to help the Application Programmer to initialize the SuMMIT XT card as any Avionics
System like BC, RT or MT. The SuMMIT XT card is an intelligent system with a built in Chip, which is capable of
generating the 1553B serial communication signals and sends the same over the Avionics Bus.