Kurt Kragh Sørensen's presentation at Step Two's DEX2018 conference in Sydney about the result of the ongoing intranet/digital workplace survey/benchmark.
I you're interested in having your intranet/digital workplace benchmarked or want the results of the survey read more here:
http://intrateam.com/services/benchmark/
2. Agenda
• Who am I
• History and background
• What happens in Denmark
• The state of the intranet nation overall
• Where or why does social work?
• High and low value intranets/digital workplaces
• What makes search work?
• Round up
• Questions
7. History and background
• 2000: IntraTeam founded and I started to work with intranets
• 2001: First survey about intranet
• 2002: First networking group about intranet
• 2005: First benchmark of intranet
• 2006: First IntraTeam Event Copenhagen
• 2016: Launch of intranet/digital workplace survey/benchmark
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8. About the survey/benchmark
• 233 answered the survey (13-20 minutes)
• 138 benchmarked (30-40 minutes)
• Do it with the whole team (expect 2 hours)
• Average benchmark score is 21%
• The best are over 50%
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10. Industries
0% 5% 10% 15% 20% 25%
Manufacturing
Trading
Consulting
Financial
Insurance
Education
Municipality (kommune)
Other Governmental
BioTech
Construction
Energy
Engineering
Healthcare
IT
Logistics
Non profit
Pharmaceuticals
Retail
Tradeunion
Transport Public
Other (please specify)
25. Where are things going?
• Personalisation works
• Office 365 and SharePoint is worth considering
• More departments are owning the intranet
• Increase in investment in intranet (and search)
• Search is not solving all your problems
• Have a strategy that appeals to top management
• Involve your colleagues in developing your intranet
• More will take part in the intranet/digital workplace
survey/benchmark ;-)
43. What makes ESN work?
• ESN embedded in intranet/DW
• Goals for ESN
• Guidelines
• Middle management’s lack of
support
• Culture is a challenge
• Freely choose groups
• Take risks and fail
• Anyone can comment
• Most can be commented on
• Most can write local news
• Use ESN for knowledge
management
• External acces for partners etc.
• Record and share videos
56. Difference between high value and low value
intranet/DW
• More Purposes
• Responsible for the home page
• Top management support
• Mobile
• SharePoint or Office 365
• Ressources increase
• Write local news
• Anyone can comment on news
• Personalisation/Customisation
• Analytics
• Increasing process efficiency
• Users are more satisfied with
search
65. What made search rock?
• Cross organisational responsible
for information quality
• Analytics
• Federated search
• Metadata!!
• Expiration
• Consequenses if not updated
66. What we offer
For free:
• Survey results if you spend 13-25 minutes
• An overall benchmark score and a spiderweb comparing you with the best in each category if you
spend another 30-45 minutes
• Subscribe to IntraTeamNews News.IntraTeam.com
• Join our community My.IntraTeam.com
Use this link: http://ow.ly/yUqY30kcKZM or QR-code or
send e-mail to Kurt@IntraTeam.dk
For a little fee:
• Report about your industry
• Comparing your benchmark with your industry
• Report on how to improve your intranet/digital workplace