Hvordan måler du succes med intranet?
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Slides til indlæg holdt for IntraTeams erfagruppe om intern kommunikation på intranet. Indlægget handlede om måling af intranettets værdi. Præsentationen skab mest værdi med tale til. Kurt Kragh Sørensen - Kurt@IntraTeam.dk uddyber gerne slidsene. Eller ring på 7016 0801
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Hvordan måler du succes med intranet?
- 1. Måling af intranettets værdi Kurt Kragh Sørensen IntraTeam
- 3. If You Can't Measure It, You Can't Manage It Peter Drucker
- 7. Hvad er succes? – og for hvem?
- 18. www.IntraTeam.dk Tiltrække og fastholde
- 22. Hvordan hjælper vi ledelsen? Beviser det og får egen succes?
- 25. Den intranetansvarlige Hvordan får du succes med måling?
- 29. Kommunikation
- 30. Samarbejde
- 31. Procesoptimering
- 32. E-læring
- 33. Kultur
- 38. Example: Managing an Intranet Task Task You are trying to get hold of Rob Smith in the Finance Department. He is currently out of the office but his line manager can answer your query. Find the telephone number of Rob's line manager. Completion rate 100% Disaster rate 0% Completion time 24 seconds Optimal time 14 seconds = 7+7 seconds Optimal path Person search rob smith > Result list, which should be extended to include the manager’s telephone number Success factor 58% Frequency 780 per employee per year Potential gain (24-14) seconds x 780 x 10,000 = 78 mio. secs = 15 person years
- 46. Tak for tålmodigheden [email_address] 4018 1655 @KurtKragh
Notas del editor
- Task The actual phrasing of the task given to the participants. Completion rate Percentage of attempts to solve the task that were successful. The ideal figure is 100%. In official definitions of usability, such as the ISO 9241 standard, the completion rate is referred to as “effectiveness”. Disaster rate Percentage of attempts to solve the task that failed because the participants found an incorrect answer which they believed was correct. The ideal figure is 0%. Completion time Median time used by participants to complete the task. The ideal figure depends on the task; however, it should not exceed one minute for any of the tasks used in this measurement. In official definitions of usability, such as the ISO 9241 standard, the completion time is referred to as “efficiency”. Optimal time Projected time for the task with an improved and realistic user interface. The projected, optimal times are based on The individual optimal paths sketched for each task. All optimal paths originate from the home page. In some cases several paths are specified; the first one is considered the most intuitive, and all further computations are based on that one. Realistic response times measured on the Technical Service web Success factor Indicates how far the actual completion time for the task is from the optimal time. Success factor = (Optimal time) * 100 / (Completion time) The ideal figure is 100%. Frequency Average frequency for the task or a similar task based on rough estimates from participants. Potential gain: This is calculated based on the potential time saving X by the number of times an employee completes the task X by the number of employees in the organization