The document discusses stress in three parts. Part 1 defines stress and its effects on health, identifying physical, mental, behavioral, and emotional symptoms. It distinguishes between negative stress which impacts well-being, and positive stress which adds excitement. Part 2 examines factors influencing work stress. Part 3 discusses managing stress through controlling external such as work organization and life events, internal stress, and using techniques like changing perspectives and adopting healthy behaviors.

1. Personal STRESS

5. WHAT IS STRESS ? Stress is your body's way of responding to any kind of demand. It can be caused by both good and bad experiences. When people feel stressed by something going on around them, their bodies react by releasing chemicals into the blood. These chemicals give people more energy and strength, which can be a good thing if their stress is caused by physical danger .

7. TYPES OF STRESSORS 1) Physicochemical stressor External environment represented by "nature." For example, change in climate and weather. 2) Social stressor The "social environment." For example, individual level, life environment such as work, home, and school, human relationship. 3) Biological stressor The internal environment. Some change occurred inside our body. Sickness and injury would be the easiest example for this. 4) Mental stressor Psychological condition such as pleasantness and unpleasantness. Mostly caused by above stressors.

12. MENTAL SYMPTOMS Sadness Depression Anger Insecurity

13. BEHAVIOURAL SYMPTOMS

14. EMOTIONAL SYMPTOMS

16. COSTS OF STRESS

18. FACTORS INFLUENCING WORK STRESS

21. External Stresses - Organisational

22. External Stresses - Major Life Events

23. Internal Stress

24. STRESS CONTROL

26. Summary