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1. Rizvi Institute of Management Studies and
Research, Mumbai
2022-24
Organisational Behaviour
Semester 2
MMS A – March 15
Emotional Intelligence

2. Attendance

3. What is Emotional Intelligence (EI)?
• Daniel Goleman
• Emotional Intelligence (EI) is a person’s ability to identify, judge and
manage the emotions of one's self, others and groups of people
• Are you INTELLIGENT enough to recognise your and other peoples’
EMOTIONS and BEHAVE yourself and with them accordingly?
• People who can know, read and understand (1) their own emotions
and (2) others’ emotions, are more effective when they work in
groups
• EI plays an important role in performing any group task better than
others who don’t understand EI. Can you
1. Notice and recognise your own emotions, and other people’s
emotions as you experience them? and
2. Understand the significance of these emotional hints?
3. Adjust, modify and correct your behaviour accordingly?
• Focus has to be on Body Language which “speaks” 93% of all inter-
personal communication, NOT on spoken words (7%)

4. 5 parts of Emotional Intelligence
• Emotional and Social functioning
1. Self perception – how do we understand and
recognise our own emotions?
2. Self expression – how well do we express ourselves
and control our feelings, when we are really affected
by our emotions?
3. Inter-personal skills – how good is our ability and
comfort in communicating with others, if and when
we are affected by our emotions?
4. Decision making and problem solving – how well do
we make decisions if and when we are emotionally
affected?
5. Stress management – how do we manage and
control our stress level if and when we are
emotionally affected?

5. 1. Self perception
• Self-regard is respecting oneself while understanding
and accepting one’s own strengths and weaknesses.
Self-regard is often associated with feelings of inner
strength and self-confidence
• Self-actualisation is the willingness to persistently try to
improve oneself and pursue personally relevant and
meaningful objectives which can lead to a richer and
more enjoyable life
• Emotional self-awareness includes recognising and
understanding our own emotions. This includes the
ability to differentiate between subtle variations in our
own emotions, while understanding the (1) cause of
these emotions and the (2) impact they can have on our
and others’ thoughts and actions

6. 2. Self expression
• Emotional expression is openly expressing
one’s feelings verbally and non-verbally
• Assertiveness involves communicating
feelings, beliefs and thoughts openly, and
defending personal rights and values in a
socially acceptable, non-offensive, and non-
destructive manner
• Independence is the ability to be self-directed
and free from emotional dependency on
others. Decision-making, planning, and daily
tasks are, thus, completed autonomously

7. 3. Inter-personal skills
• Interpersonal relationships refer to the skill of
developing and maintaining mutually satisfying
relationships that are characterised by trust and
compassion
• Empathy means recognising, understanding and
appreciating other people’s feelings. Empathy involves
being able to articulate and communicate our
understanding of another person’s perspective and
behaving in a way that respects others’ feelings
• Social responsibility is willingly contributing to society,
to one’s social groups, and generally to the welfare of
other people. Social responsibility involves acting
responsibly, having social consciousness and showing
concern for the larger community

8. 4. Decision making and problem solving
• Decision making and problem solving are abilities
to find solutions to problems in situations where
emotions are involved. Problem solving includes
the ability to understand how emotions impact
decision-making
• Reality testing is the capacity to remain objective
by seeing things as they really are. This capacity
involves recognising when emotions or personal
bias can cause one to be less objective
• Impulse control is the ability to resist or delay an
impulse, drive or temptation to act and involves
avoiding rash behaviour and unwise decision
making

9. 5. Stress management
• Flexibility is the ability to adapt our emotions,
thoughts and behaviors to unfamiliar,
unpredictable, and dynamic circumstances or
ideas
• Stress tolerance involves coping with stressful or
difficult situations and believing that one can
manage or influence situations in a positive
manner
• Optimism is an indicator of one’s positive attitude
and outlook on life. It involves remaining hopeful
and resilient, despite occasional setbacks

10. Example
How to manage and control our
own emotions?
1. Impact at work
2. Strategies for action

11. Self perception
• Self-regard is respecting oneself while understanding
and accepting one’s own strengths and weaknesses.
Self-regard is often associated with feelings of inner
strength and self-confidence
• Self-actualisation is the willingness to persistently try to
improve oneself and to pursue personally relevant and
meaningful objectives which could lead to a richer and
more enjoyable life
• Emotional self-awareness includes recognising and
understanding one’s own emotions. This includes the
ability to differentiate between subtleties in one’s own
emotions while understanding the (1) cause of these
emotions and the (2) impact they have on one’s own and
others’ thoughts and actions

12. Impact at work

13. Self perception
• Emotional Implications.
– Your result may mean that, on an emotional level, you are driven to
achieve your fullest potential, have a more positive outlook on your
capabilities, and are more confident in expressing yourself than other
people having average self-regard. The potential challenge is that you
could lose touch with objective assessments of your capabilities. Check
out your own behaviours by reality testing, to maintain a healthy self-
perception.
• Social and Behavioral Implications
– Your willingness and ability to understand and accept your strengths
and weaknesses is often perceived by others as confidence. People
may frequently gravitate toward you, look to you for advice, and seek
your guidance and leadership. Because your strengths are confidently
demonstrated, you may be given opportunities to maximise these
talents, but it is also important to seek out opportunities that stretch your
less developed skills as well. To avoid potential negative consequences
of overly high self-regard, use empathy and an appropriate level of
assertiveness to avoid appearing overconfident.

14. Strategies for corrective action

15. Self perception – page 1
• Self-Regard Profile
• Seeking others’ feedback on your strengths and weaknesses
demonstrates a willingness to learn and gives you objective
data to confirm whether your self-beliefs are in line with what
others see
– Identify those at work (colleague, boss, superior) who
know you well enough to comment on your strengths and
weaknesses
– Ask them to list your strengths and weaknesses with
specific observations or examples
– Without looking at their list, write what you believe your
strengths and weaknesses are. Then compare lists. Look
for disconnects and similarities between lists. Are there
examples of where others didn’t agree with your listed
strengths?

16. Self perception – page 2
• Understand and accept your weaknesses
• Although challenging, openly admitting your weaknesses
can help keep your Self-Regard in check with how your
colleagues see you
– Record your reactions to any mistakes or errors which
you might make, over the next few weeks. If you find
yourself blaming “the system” or others for your
mistakes, you should start openly admitting your
weaknesses
– Rather than blaming someone or something, use
mistakes as opportunities to show that you know and
accept your weaknesses and apply specific strategies
which can manage them, rather than pretending that
they don’t exist.

17. 5 parts of EI
1. Self perception
2. Self expression
3. Inter-personal skills
4. Decision making and problem solving
5. Stress management

18. Steps to manage emotions
1. Impact at work
2. Strategies for action