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Chapter 5 SUMMARY OF FINDINGS, CONCLUSION AND RECCOMENDATION

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Chapter 5 SUMMARY OF FINDINGS, CONCLUSION AND RECCOMENDATION

  1. 1. 68 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT CHAPTER 5 Summary of Findings, Conclusions, and Recommendations This chapter presents the summary or the research work undertaken, the conclusions drawn and the recommendations made as an outgrowth of this study. This study is on the profile and performance evaluations of Filipino Tour Guide as Perceived by Local Tourist. On the Tourist and Tour Guide profile were age, sex, civil status, educational qualifications, and in-service trainings attended were undertaken. Summary of Findings The salient findings of the study are as follows: 1. How do the local tourists assess the Filipino Tour Guides in terms of: 1.1 Personality The local tourists assessed the Filipino Tour Guides in terms of Personality as Outstanding with weighted mean of 4.44. 1.2 Communication Skills
  2. 2. 69 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT The local tourists assessed the Filipino Tour Guide in terms of Communication Skills as Very Good with weighted mean of 3.49. 1.3 Technical Skills The local tourist perceived the Filipino Tour Guide in terms of Technical Skills as Good with weighted mean of 4.49. 2. Is there a significant difference on perception of the local tourist to the Filipino Tour Guides using the above mentioned variables? The overall computed t-value of 0.71 is lower than the critical value of 1.645 at 0.05 percent level of significance with 48 degrees of the freedom. It was interpreted as not significant therefore, the hypothesis is accepted. Conclusions Based on the findings of the study, the following conclusions are drawn: 1. The researchers conclude that the Filipino tour guide should have enough skills and knowledge to be an effective leader.
  3. 3. 70 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT 2. The researchers conclude that the two groups of respondents have the same perception of what they observed with their tour guides when it comes to the above mentioned variables. 3. The researchers then conclude that the tourists do not mind the attitude of the Filipino Tour Guides as being Tactful. Recommendation Based on the findings and conclusions presented, the following recommendations are suggested: 1. The researchers recommend that the Filipino Tour Guides should improve their personality especially with their grooming, personal hygiene, professional appearance, and flexibility so that the tourists will be convinced to patronize their product or will recommend them to their friends and will conduct a tour with the Filipino Tour Guides of Intramuros, Manila. 2. The researchers recommend that the Filipino Tour Guides have enough skills and knowledge for them to do well in
  4. 4. 71 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT their assigned jobs and duties. The tour Guide also use of highfalutin words often times, they need to improve this Technical Skill for them to attract or encourage tourists to listen. 3. The researchers recommend that the Filipino Tour Guides should lessen their tactfulness so that the tourists will come again. And instead of being tactful, the researchers recommends to the Filipino Tour Guide to improve their politeness.
  5. 5. 72 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT BIBLIOGRAPHY Atienza, Katrina Eunice. Tour Guiding as a Profession. Philippines: Revised 2010 p.7 and p.19 Burns, Peter M. Tourism a new perspective. United Kingdom: Copyright 2005 p.57 Clayton, Barrows W. Introduction to Management in the Hospitality Industry. Canada: Copyright 2009 p.415 Cruz, Zenaida L. Principles of Tourism. Manila: Copyright 2006 p.3 Miller, Jack E. Supervision in the Hospitality Industry. Canada: Copyright 2007 p.27 Rice, Susan. Travel Perspectives A guide to Becoming a Travel Professional. Philippines: Copyright 2008 p.9 Shaw, Margaret. Marketing Essentials in Hospitality and Tourism. New Jersey: Copyright 2008 p.246 Walker, John R. Exploring the Hospitality Industry. New Jersey: Copyright 2008 p.27
  6. 6. 73 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT ONLINE REFERENCES: http://www.thefreedictionary.com/perceived http://en.wikipedia.org/wiki/Expectancy_theory http://www.paidemployment.com/Articles/Ten_Essential_Skills_ for_a_Tour_Guide;173.aspx

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