Proficient, goal-oriented administrative professional with experience in the Aerospace/Defense, Computer Software and Hardware, Mechanical, Electrical and Environmental Engineering and Power Utilities industries.
2. SUMMARY Proficient, goal-oriented administrative professional with experience in the Aerospace/Defense, Computer Software and Hardware, Mechanical, Electrical and Environmental Engineering and Power Utilities industries.
4. EDUCATION Computer Software Training - Coastline Community College Managerial Techniques for Administrative Assistants Accounting I & II, Bookkeeping I & II - Yorba Linda Adult Education
5. PROFESSIONAL EXPERIENCE L3/Interstate Electronics Corporation, Anaheim, California Government-contracted Aerospace/Defense company designs and manufactures computerized display units utilized in army equipment and locomotives. Subcontractor for Boeing, Raytheon and Lockheed Martin.
6. Sr. Administrative AssistantEngineering 2005-2010 Provided administrative support to General Manager, Senior Directors, Program Managers,30+ Engineers Administered Calendars/Scheduling in Outlook, created and edited presentations Managed international/domestic travel, prepared travel orders, itineraries, expense reports Created traveler profiles for Directors, Managers and Engineers, facilitating scheduling Coordinated meetings, conferences and conference calls for Directors and Managers Complied Labor Adjustments Reports to transfer hours from programs Answered, screen and redirect telephones, faxes, prepared time cards, tracked purchase orders Purchased office supplies and processed contractor invoices
7. Sr. Administrative Assistant Engineering 2005-2010 - continued Managed Display program database, processed product customers complaints Systemized, targeted and resolved problem areas, ensured efficient daily operations Restored optimal customer care, raising customer satisfaction and response times from ‘low’ to ‘high’ Maintained Excel spreadsheets, reporting on response and turnaround time of repairs on display units Coordinated responses and results for a major customer to save the contract Spearheaded system for sending/receiving/recording customer product quality surveys Served as key liaison between customers, Engineering Department and Management
8. Administrative AssistantProgram Management 1999-2005 Provided administrative support to Senior Director, Program Managers, 8 Engineers. Incorporated updates on programs, systemized data, generated a 35-page report for the executive team Generated a 100-page Business Area Review presentation of the display product line using PowerPoint. Answered phones/faxes, scheduled meetings, time sheet preparation Managed records/document filing, compose correspondence and memoranda