Randi Zuckerberg discusses trends she sees emerging for modern consumers based on her observations on social media and from her work. She outlines 10 trends, including consumers wanting more information and control, the importance of reviews and ratings from others, using video to provide immersive experiences, businesses needing to cater to mobile users, the rise of interactive customer service, focusing on aesthetic and amenity details, promoting green initiatives, relying on customer referrals and building community, using social media creatively, and employing gamification to motivate customers. She provides her contact information and invites people to learn more about these trends.

1. Randi Zuckerberg
May 2014
Twitter: @randizuckerberg
Facebook.com/randi

3. The Future is Here!

7. “It’s always fun when an artist performs
in their hometown.” – Jimmy Fallon

8. Is This You?

9. The Whiny Traveler

10. The Obsessive Food Blogger

12. The Self-Incriminator

13. Just Text Each Other Already!

14. The Over-Filtered Instagrammer

15. The Vague-Booker

16. The Old
Person
Who Just
Doesn’t
Get It

17. Inside the Mind of the
Modern Consumer

18. 1. More Info,
More Power

20. 2. Rate Me,
Fate Me

22. 3. Step Inside
With Video

24. 4. Mobile
Converts

26. 5. The New
Customer Service

28. 6. Aesthetics
& Amenities
Matter

30. 7. Green Living

32. 8. Internal Referrals
& Community

34. 9. Creative
Social Media

36. 10. Gamification
for Motivation

38. Dot Complicated (Online Community)
Subscribe for Latest Trends: http://dotcomplicated.co

39. Dot Complicated (The Book)
Untangling Our Wired Lives
http://books.dotcomplicated.co

40. Meet Dot
Reboot! Recharge! Restart!

41. Get In Touch
randiz@zuckerbergmedia.com
I’d love to hear from you!

42. Recap
More Info, More Power
Rate Me, Fate Me
Step Inside With Video
Mobile Converts
The New Customer Service
Aesthetics & Amenities Matter
Green Living
Internal Referrals & Community
Creative Social Media
Gamification For Motivation