1.
Larry C. Tucker
3897 Rosebud Park Dr, GA 30039
Mobile: (404) 493-5833 Email: LarryTucker02@gmail.com
Highlights
 Improved Comcast Business Services of Georgia’s retention rate of Business Customers.
 Conducted recovery encounters reconciliation process which resulted in over $500,000 in
new revenue.
 Developed data validation process for Business Services which resulted in over 1000 current
clients capture in a 9 month period.
 Developed a new audit process within departments to conduct status reports of new recovery
process. Assessed over 1200 accounts in 2015.
 Developed and facilitated internal payment process for the Comcast Business of Georgia
which led to increased customer satisfaction.
 Facilitated conference calls to educate leadership on the new procedures that called for
proper documentation.
 Created a New Business Plan guide that was used to implement and create a New Business
Services Credit and Risk Department.
 Collaborated with Directors, Managers and Supervisors to champion new ideas for future
quarters.
Professional Experience
Project Coordinator
November 2014 – Present
Business Services Technical Support
Comcast Business Services, Smyrna, GA
 Lead and took ownership of working with Project Management Directors, Managers,
Engineering, Construction teams,that resulted in best practice strategies, and success of the
company’s Division and Regional departments.
 Partnered with Engineering and Business Service Directors to help create new targeted
programs for internal and external customers.
 Executes request serviceability from areas that show not available to Comcast footprints to
build out new locations from our IT database team and engineering departments
 Created policies, procedures, and job aids for each process and initiative conducted in the
department.
 Analyzed service quality of Business clients that resulted in driven changes to strategize how
to better maximize our regional population.
 Produced an executive dashboard to track all chronic problem service areas that resulted in
new initiatives and their success for senior leadership.
Project Coordinator Jan 2011
- November 2014
Business Services
Comcast Business Services Norcross, GA

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 Develop detailed business requirements and schedules, identifying goals, objectives and risks
while monitoring project status for significant deviations in quality or scheduling.
 Leadership responsibility to develop/improve work flows and business processes related to
Business Services that resulted in Star ratings to improve customer service, decrease
operational costs and improve overall quality.
 Lead, participate and represent management in department, divisional and cross divisional
workgroups ensuring that expectations are developed, controlled, and executed in a timely
manner.
 Effectively lead multiple projects in order to produce desired results.
 Conduct pre and post intervention analysis and provide results/recommendations to
management and senior leadership.
 Coach, mentor, and manage workflow of team members during peak business season.
 Interface with various internal and external stakeholders to ensure compliance with revenue
management initiatives.
 Responsible for optimizing revenue generation of current and new Business Service clients,
initiatives improvement plan and provide analytical support on Business Services initiatives.
 Developed business requirements, created project plans, monitored the project life cycle to meet target
dates,
and functioned as a project lead by providing general direction to staff.
 Analyze business issues and devise/implement solutions.
 Manage ongoing workflow of multiple projects during peak business season.
Work Flow Coordinator Jan 2008
– Jan 2011
Comcast Dispatch Tucker, GA
 Managed technician’s routes, adding jobs, advising on any updates on daily work routes
Interface with various departments, senior management and external stakeholders providing
value and support for continuous improvement.
 Manage multiple vendors to ensure they meet the goals and deadlines established.
 Coordinated community engagement events to stimulate member engagement.
 Interfaced with various departments to compile reports on marketing trends and
effectiveness.
Education
2015
University of Phoenix
PMP: Project Management
2013 - 2015
University of Phoenix
Tempe, AZ
Major: Business Management
Degree: Bachelors of Science
Skills/ Competencies

3.
 Experience with the following roles: Business Readiness, Project Coordination, Quality
Audit, Team Lead, Process Development, Trending and Reporting
 Extensive knowledge of Business Services rules and regulations
 Excellent communication, organizational, analytical and documentation skills
 Strong technical aptitude and the ability to integrate different technologies to improve the
efficiency of operations
 Ability to facilitate discussions and collaborate with internal and external stakeholders to
develop and present detailed business requirements
 Experience with the following applications: Salesforce, Microsoft Office Suite: Microsoft
Word, Excel, Access, FrontPage, Visio, Outlook, SharePoint, WebEx, Lotus Notes,
QuickBooks Pro, QuickBooks Point-of-Sale, Peachtree, Adobe Acrobat, PeopleSoft,
PeopleSoft, Win 3270, Oracle 10g, SQL
 Exceptional customer service skills
 Comfortable presenting information and results to all levels of management
 Able to properly control the release of proprietary information and maintain complete
confidentiality
 Experience successfully managing multiple projects at the same time