A case study for the ODETTE 2014 conference on Managing the complexities of Virtual Global Teams

1. Building a WW B2B Integration Competency Centre
Managing the
complexities of
Virtual Global Teams

2. Introduction
Jean-Luc FAYE, MSc., PMP®
• EDI/B2B integration Domain Manager.
• My mission: Help organisations to achieve
value creation by bridging IS & Business,
through EDI/B2B integration.
• Hobbies: Scuba diving and Photography.
@LatyrF
fr.linkedin.com/in/LatyrF

3. WORKING TOGETHER...
WHEN APART.

4. Initial Quote
“Coming together is a beginning;
keeping together is progress;
working together is success.”
Henry Ford
4

5. Context
• Dedicated EDI teams in Europe and North America
• No interaction between them.
• 2011: B2B Infrastructure modernisation project
• 2013: Group EDI/B2B Integration Competency Centre
• 2015: Merge Europe & NA as one team
• Virtual Team
– Michelin EDI Teams
– OpenText | GXS Ready To Serve (RTS) team based in Manila
– OpenText | GXS resources in EMEA
– IBM resources in EMEA (and WW)
– Michelin project teams (Business & IS) in each zones
– Trading Partners

6. Bruce Truckman Model
6

7. Forming: we started here
7

8. Storming: from “as is” to “to be”
8

9. Norming: building a consensus
9

10. Performing: where we stand
10

11. Next Challenges
11

12. Final Quote
Communication is the lifeblood of any virtual team. While
the use of technology is critical to team communication,
technology alone represents only the tip of the
communication challenge iceberg.
12

13. MERCI !

14. 14
Bibliography
• http://on.wsj.com/V1gkRU
• http://www.rw-
3.com/VTSReportv7.pdf
• http://web.merage.uci.edu/~cgi
bson/Publication%20files/Articl
es/Five%20Challenges%20to
%20Virtual%20Team%20Succ
ess.pdf
• http://managing-virtual-
teams.com/en/virtual-teams-
articles/project-
management/advantages-and-
challenges-of-virtual-work-
teams.html
• http://blogs.hbr.org/2013/06/ma
king-virtual-teams-work-ten/
• http://www.team-building-
techniques.com/virtual-team-
building.html
• http://teambuildersplus.com/art
icles/starting-up-virtual-team
• http://en.wikibooks.org/wiki/Ma
naging_Groups_and_Teams/H
ow_Do_You_Manage_Global_
Virtual_Teams%3F
• http://www.mindtools.com/pag
es/article/newLDR_86.htm