Lean IT – A Transformational Roadmap

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
The Lean IT
Transformation
Roadmap

Poll: Do You Hear the Audio & See the Slides?
A. Yes, I can hear you and see the slides
B. I can hear you, but not see the slides
C. I can't hear you, or see the slides

WELCOME!

Host and Presenter
Deborah Burton
Member Marketing Team
Lean IT Association (LITA)
Channel Marketing Manager
ITpreneurs

LITA - Pioneering a Global Standard for Lean IT
Education & Certification
● Lean IT Association (LITA) is a non-profit organization founded by three
Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint
Wellington Redwood and three Examination Institutes (EIs) - APMG, EXIN,
PEOPLECERT International Ltd. To realize its broader purpose LITA aims to
provide:
● An industry-standard set of Lean IT reference materials and other resources
for practitioner organizations to use;
● An certification scheme aimed at practitioner organizations looking to adopt
Lean IT principles in the IT Service development and operations department
as well as professionals that want to be certified in Lean IT on various levels.

Today's Guest Presenter
Mike Orzen
President Mike Orzen & Associates
Award Winning Author

© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com 8
Watch Webinar Recording
Webinar Recording
The Lean IT
Transformation
Roadmap

The What Versus the How…..
• We Understand what Lean and Lean IT are
–Books
–Webinars
–Conferences
–Workshops
• “Yes, but how do we do it?!”
Shingo Prize 2011

• Lean is a way of thinking for creating a highly effective organization –
MINDSET, SKILL SET, TOOLSET
• Improving how we create and flow CUSTOMER VALUE
• Creating value with the least effort required to get the job done right the first
time, with zero rework or extra touches
Level Set: The What… Lean

• Lean IT is a customer-centric framework for understanding and
improving the flow of actionable Information and Technology
• 3 essential components to IMPROVE FLOW:
– Engaging People
– Improving Processes
•Eliminating Waste: Non-value Added Work, Variation &
Overburden
•Applying Methodical Problem Solving
– Leveraging Technology
• CONTINOUSLY IMPROVE the value delivered by IT
organizations to end users and customers through Kaizen
Level Set: The What… Lean IT

“Yes, But How Do We Do It ?”
• “Lean is a journey you must experience!”
• Less than 5% make it beyond department-level
isolated improvements!
• Can we share a roadmap without writing a
prescription?

Getting Started…..

"The Lean IT Field Guide"

What Are The Steps?

The Five Blind Men

•Tiered VMS
•Catch Ball
•Cascading A3’s
•Assessment
•Going to Gemba
•Coaching
•Leading with
Respect
•PDCA
•A3
•Kata
•Value Stream
Mapping
•Visual
Management
•Metrics
•Stand Ups
•Standard Work
•Leader SW
Daily
Management
Problem
Solving
Strategy
Deployment
People
Development
Four Systems of Excellence

The House

Building a Lean IT Organization
Foundational Elements
Superglue

Day Zero
Sustainability
People
Lean
Management
Visual
Management
Purpose
Stand Ups
Process
Problem
Solving
Engineering
Excellence
Lead with
Respect

Day Zero

Day Zero – Leaders and Managers
Purpose
• True North
• Meaningful & Aligned Change Story
Model Line
• Good Fit Pilot
• Willingness to Learn
Exec
Sponsor
• Commit 2-4 hours/week
• Learner vs. Knower = Lead with Respect
Mgt. Team
& Comms.
• Basic Lean IT training
• Communications with Frontline Staff

Visual
Management
• Visuality, Accountability & Linkage
• Standard template
• True North Indicators & Measures
• Management WIP
• Go & See, Listen, Challenge
• Coach, Teach, Learn
• Engagement & Teamwork
• Value-added work
• Production Floor Status
• Escalations

Stand Ups
• 2 – 3 per week to get started
• Leader facilitates
• 15 minutes
• Focus on status and response:
• Value Added Activity
• Process Improvement
• Collaboration
• Accountability
• Linkage
We become what we
think about and do
habitually…

Building a Lean IT Organization

Sustainability
Visual
Management
Coaching
People
Lean
Management
PDCA/
DMAIC
Standard Work
Day Zero
Purpose
Leader Standard Work
Metrics
Process
Kata
Problem
Solving
Assessment
Strategy
Deployment
Lead with
Respect
Adjust
See the Gap
Experiment
Reflect
Engineering
Excellence
A3

Lean IT Resources

Questions?

Contact: www.leanitassociation.com
mike@mikeorzen.com
mikeorzen.com
Or follow us on LinkedIn:
www.linkedin.com/company/lean-it-association
deborah.burton@itpreneurs.com

Thank You!

Experience Lean IT in Action
We believe that “Lean Thinking” should be an integral part of every
Enterprise IT organization and also every IT professional’s toolkit.
Lean thinking is about understanding how to assess business processes, to identify and eliminate
waste. Today, many IT professionals stakeholders from cross-functional areas -operational,
tactical and strategic — have or are planning to get certified in Lean IT with the objective of
reducing waste and improving efficiency.
32
Become a LITA Training Partner

Lean IT – A Transformational Roadmap

Recommended

Recommended

More Related Content

Viewers also liked

Viewers also liked (14)

Recently uploaded

Recently uploaded (20)

Lean IT – A Transformational Roadmap