1. SOME QUESTIONS TO ASK A PROSPECTIVE CLEANING CONTRACTOR
SECURITY
How will we identify your staff?
How do you check out new staff?
Will I be given the names, addresses and references for all you staff with
access to our premises?
What arrangements will be made if our regular cleaner is sick or on
holiday?
What procedures do you have to ensure the security of our keys and
alarm codes or fobs?
What happens if there is a security problem?
What level of Public & Employer’s Liability insurance cover do you have?
TUPE
How will you handle a TUPE transfer?
If I don’t want the current cleaners, how will you deal with it?
FINANCIAL VIABILITY
How long do you estimate the job will take?
Do you pay minimum wage?
What hourly rate will you be charging us on this contract?
COMMUNICATION
How often will I meet with a representative of your company?
Will it be a formal meeting to discuss service levels, problems, periodic
work planned and completed, etc?
REFERENCES
Can you supply me with the names and contact details of 10 of your
customers nearest to here?
CONTRACT PERFORMANCE
How will you ensure that the job is carried out to my satisfaction?
How often will the cleaner(s)’ work be checked?
Who do I contact in your company if there is a problem?
How long can I expect an acknowledgement and resolution of any
complaint?
How do you organise quarterly or periodic jobs? Will the cleaners carry
these out in their normal time or work longer hours?
Can you offer me a 1 month rolling contract so that if I’m not happy, I’m
not tied to your company?