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Lewis Appleton Module code CB311
Explain why and how the availability of credit is important to the UK
economy generally. Analyse further the importance of this for UK Small and
Medium-sized Enterprises (SMEs).
Whenwe referto credit,we refertothe abilityfora businessor individual tobe able tomake
purchasesor gainmonetaryvalue withouthavingtorepaythe value rightaway.Thisisotherwise
knownas borrowing,the mostcommonformsof creditthat youcan findusedbyan individual or
businessinclude suchformsof borrowingasloans,mortgage,hire purchase,leasing,overdraftsand
variousothermethodssuchas purchasesoncreditor partial credit.Formsof creditcan be seenin
everydaylife,evenwhentheyare notmade obvioustous,forexample some retail storescanoffer
highervalue itemsonabuy now,payin the future scheme.Toanynormal personthiscouldeasily
be seenas payinglaterandtheymay not actuallysee itasit is,a formof borrowing.InthisessayI
am goingto explainthe reasonsthatcreditisanessential partof the UK economy,todo thisI will
referto the resultof no available creditand itsimpacton the economy.Aswell asapplyingthisto
the economyingeneral,Iwill furtherthisapplicationof creditintothe impactonsmall andmedium
enterprises. Thisessaywillnotbe specificallyaboutthe impactof creditbutalso the impactof a
resultof no available credit.
To start off I feel thatit isimportanttoapplyhow importantcreditisto the consumer. There are
manyforms of borrowingavailabletothe consumeralthoughIshall firstdiscussloansand
mortgages.Loansare a verycommonform of borrowing,andthisisfor goodreason,youcan just
imagine howlongitcouldtake of savingmoneyto geta new car wortharoundÂŁ5,000. It makes
sense tobe able to use it rightaway if it’spossible andashumaninstinctdrives,we wantthingsright
away,for example itisnotuncommonforsomeone topayÂŁ5 extraon a ÂŁ10 itemjustto getnext
day shipping,asurveybyTrimble foundthistoalsobe true with40% of buyerspayingfornextday
delivery ( Econsultancy,2012),thisiswhyindividualsoftenturntoborrowingtogetthe thingsthey
desire rightaway,while true theymayhave toendup payingmore than the goods worththeyare
able to have the addeduse of the itemduringthe time theyhave torepay. Mortgagesare a longer
repaymenttermthan loans;these are usuallyamuch largervalue.Mortgagesare oftenusedto
purchase properties,theyhave alowrate of interestwhichtoanynormal personwouldseemnotto
make sense due tothe risk,the mortgage usually issecuredbythe propertyitistakenoutfor, this
meansif the borrowercannotaffordthe repaymentstheyhave the propertyassecuritywhichcan
be soldand moneyreturnedtothe lender,howeverthere are certainriskswiththiswhichIwill
explainshortly. Anotherwell-knownmethodof borrowingishire purchase,whereasleasingislike
rentinga goodor service,hire purchase issimilar,the wayhire purchase worksisjustasa lease or
rentexpense doesexceptforthe factthat afteran agreedperiodyouwill thenownthe good.A
classicexample maybe acar or a television,if anindividual boughtatelevisiononhire purchase
thentheywould notownthe televisiontillthe lastrepaymentismade,thereforeif theyfail tomake
repaymentsthe televisionthatisnottheirsistakenback, similartowhena lease expires.
I will furtherthisbyexplainingthe opportunitiesthatare gainedbygeneral individualshavingaccess
to credit. People don’talwaysborrow moneybecause they“want”something,itissometimes
necessarytogainmoneyinorder totake upa new opportunity,forexample if thereare verylittle
job’savailable exceptfordriving jobsthenitmaybe necessarytotake outborrowinginorderto get
Lewis Appleton Module code CB311
a vehicle forthe job,inthisexample we assume theyhave otherformsof income orsavingstopay
off the repayments.Thiswouldthereforeallow the persontomake moneywhile repayingthe loan
and overall atthe endof the loantheywouldhave earnedmore moneythannottakingouta loanat
all,therefore theirloanhasactuallyturnedintoaprofitbecause of opportunity. There are many
advantagestomortgages,mostnotablythatit allowsapersonor couple toown theirownproperty,
howeverone huge advantage isthatthe repaymentsthatwouldhave otherwisebeenspentonrent,
go towardsthe paymentof the mortgage,at the end of a rental agreementthe service isretrieved
and yougain nothingextraoutof it,similartoleasing.Atthe endof a mortgage agreement,the
house isyours,we can and cannot applya hire purchase tothis,youdo ownthe house whenyou
gaina mortgage forit althoughitisoftenusedas securityagainstthe mortgage,youcannotrelyon
it to still be inyourpossessionif youfail tomake repayments,inthiswayitissimilartoa hire
purchase.
NowI will explainthe otherside of credit,how itcango wrong,how it has gone wrongand what
implicationsthisoccurringcanbring.One of the mostfamouscasesof financial institutionswas
NorthernRockin 2007 (BBC,2007), what theyhaddone incorrectwas the fact that a large amount
of theirassetswasinthe form of loansto be repaidand as suchtheyhad little moneyinthe system
available,thiscausedproblemswhentheirsituationwasdiscoveredandcauseda run on the bank
whichiswhenmanycustomerswithdraw theirfundsortransferthemelsewhere due tothe
likelihoodof the bankbecominginsolvent.Thankfullythe bankwasbailedoutbythe governmentat
the time.Thishas howeverhadpositive effectson regulations,the FSA have since improvedtheir
regulationsbasedonthe eventswhichwouldprovide more securityforthe consumers(Guardian,
2008). The NorthernRock’seventshave alsoimplicatedeffectson otherbanks,thismade those
otherbanksmore aware and thiscausedthemto use ringfencing,thatis,keepingtheirborrowing
and lendingatspecificlevelssuchas33% moneybeingborrowedwhetherthat’sfromthe banks
borrowingsorthe banks customerdeposits,and66% moneybeinglentoutinthe formof loansand
such,while true thisdoesnotmake iteasyto repay customersshouldtheyall wish towithdraw the
likelihoodof thishappeningisslim.
To furtherexplainwhatIpreviouslystatedaboutthe risksof havingapropertyas securityona
mortgage,house pricesare constantlychangingatan unstable rate,if somethingisdeemedtobe
unstable it’snotthe bestof ideasto use itas securitybut beingthe highestvalue thingavailable
there isn’tanyotherchoice,whatcouldhappenisthat the consumercouldtake out a mortgage and
fail to repay,duringthistime the house price mayhave fell below the outstandingamountleftto
repay,thisisknownas “negative equity”.The consumermaynotbe aware of thisand thinkthatthe
value of the house will coverthe mortgage butthisisnot the case,he will have tocome up withthe
extraamountwhichcouldbe £1000’s and clearlyif he wasunable to repaythe mortgage payments
originally;thiswill notbe the easiestthingtodo. As of January2013 there are between1.6% and
6.3% of homeownersinthe UKwithnegative equitywithsome areasbeingsignificantlyworsesuch
as NorthernIrelandbeingat18-26% (Financial ConductAuthority,2013, p. 27).
NextIfeel Ishouldexplainthe importance of beingable tooffercredittothe consumer. Itis
importantforbusinessestobe able tooffercreditoptionsinordertomaximise theirprofitand
potential formore profit.Inthese economictimespeople cannotaffordtobuythingsthe instant
theyneedthem,forexample amotherwhoisstrugglingmayneedtoreplace abrokendown
appliance suchas a washingmachine,she wouldnormallynotbe able togetthisbecause she does
Lewis Appleton Module code CB311
not have the money,however,due torepaymentschemesandbuynow paylaterschemesitis
possible forhertoobtainthe washingmachine oncredit.Thisallowsthe businesstomake more
moneybecause theyprovide opportunitiesforthe consumertopayininstalmentsratherthan the
entire amountrightaway,of course in the short termthere islittle moneybeingmade sotheydo
have to put faithinthe consumerto payback withoutintervention.
An example of aretail businessofferingcreditisArgos (Argos),theyallowthe customertouse a
varietyof paymentmethodsincludingbuynow payX monthslater,theyalsoofferwaystopay by
monthlypayment,thiscanbe extendedwiththeir“ArgosCard”to allow longerrepaymenttimesas
such.
NowI’mgoingto explainwhycreditshouldbe availabletobusinessesstartingup. Whenbusinesses
start-uptheymay notactuallyhave anythingtostart from, or theymay have little tostartfrom.
There ishoweverformsof borrowingavailable forbusinessessuchasbusinessloans,these canbe
offeredbybanksaswell asthe government (DepartmentforBusiness,InnovationandSkills,2012).
Thisis essentialforsmall businessesbecauseitallowsthemfromthe startto dobiggerthings,if the
businessalreadyknowswhattheyare goingto be doingthentheycan investthe moneyrightaway
rather thansavingup formonthsout of theirownpocket. Thiscouldleadto bigthings for the
businessinasmall time period.
I will nowexplainthe risksinvolvedwithanew businesstakingcreditoptions. Asthere iswith
general peopletakingoutcreditthere are alsoriskswithbusinessestakingoutcreditandthisis
slightlydifferent.Businessloansare usuallylargeramounts,inthe £1000’s so theycan’t justbe
ignored,if abusinessisunable torepaythisthenthe responsibilityforthe baddebtfallsontothe
shouldersof the businessowners.Thiscanhave largerimplicationsdue tothe highamounts;the
ownersnotonlywill lose theirbusinessbutalsomanypersonal possessionsaswell.Thiswill also
have a significanteffectontheircreditscore andtheymay be unable toobtaincreditinthe future.
I’mgoingto again explainwhycreditshouldbe made available,thistime tobusinessesof medium
size. While itistrue that mediumsizedbusinessesdonotface the challenge of startingupitis
possible thattheywill require additional fundingforexpansionssuchasnew store locationsina
retail business.Attheirnormal budgetitmaybe difficulttopurchase rightawayandtherefore credit
seemslike agoodpath to take.Thiswill allow themtopossiblymake moneyatafasterrate than
before,notonlycanthismake the businessmore profitablebutitcouldalsoreacha pointwhere the
extraprofitsexceedthe amounttorepaythe loan,it’sa riskbut itcan payoff.A mediumbusiness
can use crediton a short termor longterm basisdependantonthe amountandurgencyof the
matter. For example amediumbusinessmayonlyhave ÂŁ10,000 cash available,thismayseemlike a
lotbut it isnot due to the needtouse moneyto payfor expenses,inrealitymaybeonlyaround
ÂŁ2,000 of that isnot neededforotherthings althoughthe businessmayneedÂŁ10,000 to acquire a
newpiece of machinerydue toan oldone goingbust.In situationssuchasthese itisa goodideafor
the businesstoborrowmoney,notonlydoesthiskeepthe businessfunctioningbutallowsthemnot
to use the cash it needsforotherthings.
To conclude Iwouldlike toevaluate the importance of credittothe UK economy,borrowingmoney
can be beneficial toconsumersif theywanttohave the addeduse of somethingbygettingitright
away,in some casesthiscan have significanteffectssuchasactuallysavingmoney;if someone
boughta car theywouldn’thave topaytaxi fares.Borrowingisalsobeneficial toconsumersin
Lewis Appleton Module code CB311
emergencysituations,timeswhenborrowingbecomesanecessitysuchasto replace a kitchen
appliance.Creditisnotonlyimportantto consumers;there are manybenefitstosmall businesses,
especiallythose startingup.Businessloansallowsmall businessestooperate rightawayratherthan
the initial struggle thatsome otherbusinessesmayhave had, the businesscanuse the debttoinvest
inpossible profits,the resultcouldbe thatthe additional profitexceedsthe debtamountbythe
time itis paidoff and the businesswouldhave made more moneythanwithoutthe loan.The same
istrue formedium business.There isadarkerside to credit,itcan go wrongbut overall the
advantagesandopportunitiesthatappearfromtakingcreditoptionsexceedthe disadvantages,as
longas the moneyismanagedwell there shouldbe noproblems.
Bibliography
Econsultancy.(2012, August2). 40% of online shoppersarewilling to pay fornextday delivery.
RetrievedNovember17,2013, fromEconsultancy:http://econsultancy.com/uk/blog/10468-
40-of-online-shoppers-are-willing-to-pay-for-next-day-delivery
Argos.(n.d.). ArgosCreditand Insurance.RetrievedfromArgos:
http://www.argos.co.uk/webapp/wcs/stores/servlet/CreditAndInsuranceView?langId=110&
storeId=10151&page=Credit%20%26%20Insurance%20homepage%7CArgos%20Card
BBC. (2007, September13). Northern Rockgetsbankbail out. RetrievedNovember17, 2013, from
BBC NEWS: http://news.bbc.co.uk/1/hi/business/6994099.stm
DepartmentforBusiness,InnovationandSkills.(2012,December12). Small businessesoffered ÂŁ110
million of newfinance. RetrievedNovember17,2013, fromDepartmentforBusiness,
InnovationandSkills:http://news.bis.gov.uk/Press-Releases/Small-businesses-offered-110-
million-of-new-finance-684c2.aspx
Financial ConductAuthority.(2013). FCA Risk Outlook2013. Financial ServicesAuthority.
Guardian,T. (2008, March 27). Northern Rockfiasco leadsto FSA revamp. RetrievedNovember17,
2013, fromThe Guardian:
http://www.theguardian.com/business/2008/mar/27/northernrock.banking

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Importance of credit availability for UK economy and SMEs

  • 1. Lewis Appleton Module code CB311 Explain why and how the availability of credit is important to the UK economy generally. Analyse further the importance of this for UK Small and Medium-sized Enterprises (SMEs). Whenwe referto credit,we refertothe abilityfora businessor individual tobe able tomake purchasesor gainmonetaryvalue withouthavingtorepaythe value rightaway.Thisisotherwise knownas borrowing,the mostcommonformsof creditthat youcan findusedbyan individual or businessinclude suchformsof borrowingasloans,mortgage,hire purchase,leasing,overdraftsand variousothermethodssuchas purchasesoncreditor partial credit.Formsof creditcan be seenin everydaylife,evenwhentheyare notmade obvioustous,forexample some retail storescanoffer highervalue itemsonabuy now,payin the future scheme.Toanynormal personthiscouldeasily be seenas payinglaterandtheymay not actuallysee itasit is,a formof borrowing.InthisessayI am goingto explainthe reasonsthatcreditisanessential partof the UK economy,todo thisI will referto the resultof no available creditand itsimpacton the economy.Aswell asapplyingthisto the economyingeneral,Iwill furtherthisapplicationof creditintothe impactonsmall andmedium enterprises. Thisessaywillnotbe specificallyaboutthe impactof creditbutalso the impactof a resultof no available credit. To start off I feel thatit isimportanttoapplyhow importantcreditisto the consumer. There are manyforms of borrowingavailabletothe consumeralthoughIshall firstdiscussloansand mortgages.Loansare a verycommonform of borrowing,andthisisfor goodreason,youcan just imagine howlongitcouldtake of savingmoneyto geta new car wortharoundÂŁ5,000. It makes sense tobe able to use it rightaway if it’spossible andashumaninstinctdrives,we wantthingsright away,for example itisnotuncommonforsomeone topayÂŁ5 extraon a ÂŁ10 itemjustto getnext day shipping,asurveybyTrimble foundthistoalsobe true with40% of buyerspayingfornextday delivery ( Econsultancy,2012),thisiswhyindividualsoftenturntoborrowingtogetthe thingsthey desire rightaway,while true theymayhave toendup payingmore than the goods worththeyare able to have the addeduse of the itemduringthe time theyhave torepay. Mortgagesare a longer repaymenttermthan loans;these are usuallyamuch largervalue.Mortgagesare oftenusedto purchase properties,theyhave alowrate of interestwhichtoanynormal personwouldseemnotto make sense due tothe risk,the mortgage usually issecuredbythe propertyitistakenoutfor, this meansif the borrowercannotaffordthe repaymentstheyhave the propertyassecuritywhichcan be soldand moneyreturnedtothe lender,howeverthere are certainriskswiththiswhichIwill explainshortly. Anotherwell-knownmethodof borrowingishire purchase,whereasleasingislike rentinga goodor service,hire purchase issimilar,the wayhire purchase worksisjustasa lease or rentexpense doesexceptforthe factthat afteran agreedperiodyouwill thenownthe good.A classicexample maybe acar or a television,if anindividual boughtatelevisiononhire purchase thentheywould notownthe televisiontillthe lastrepaymentismade,thereforeif theyfail tomake repaymentsthe televisionthatisnottheirsistakenback, similartowhena lease expires. I will furtherthisbyexplainingthe opportunitiesthatare gainedbygeneral individualshavingaccess to credit. People don’talwaysborrow moneybecause they“want”something,itissometimes necessarytogainmoneyinorder totake upa new opportunity,forexample if thereare verylittle job’savailable exceptfordriving jobsthenitmaybe necessarytotake outborrowinginorderto get
  • 2. Lewis Appleton Module code CB311 a vehicle forthe job,inthisexample we assume theyhave otherformsof income orsavingstopay off the repayments.Thiswouldthereforeallow the persontomake moneywhile repayingthe loan and overall atthe endof the loantheywouldhave earnedmore moneythannottakingouta loanat all,therefore theirloanhasactuallyturnedintoaprofitbecause of opportunity. There are many advantagestomortgages,mostnotablythatit allowsapersonor couple toown theirownproperty, howeverone huge advantage isthatthe repaymentsthatwouldhave otherwisebeenspentonrent, go towardsthe paymentof the mortgage,at the end of a rental agreementthe service isretrieved and yougain nothingextraoutof it,similartoleasing.Atthe endof a mortgage agreement,the house isyours,we can and cannot applya hire purchase tothis,youdo ownthe house whenyou gaina mortgage forit althoughitisoftenusedas securityagainstthe mortgage,youcannotrelyon it to still be inyourpossessionif youfail tomake repayments,inthiswayitissimilartoa hire purchase. NowI will explainthe otherside of credit,how itcango wrong,how it has gone wrongand what implicationsthisoccurringcanbring.One of the mostfamouscasesof financial institutionswas NorthernRockin 2007 (BBC,2007), what theyhaddone incorrectwas the fact that a large amount of theirassetswasinthe form of loansto be repaidand as suchtheyhad little moneyinthe system available,thiscausedproblemswhentheirsituationwasdiscoveredandcauseda run on the bank whichiswhenmanycustomerswithdraw theirfundsortransferthemelsewhere due tothe likelihoodof the bankbecominginsolvent.Thankfullythe bankwasbailedoutbythe governmentat the time.Thishas howeverhadpositive effectson regulations,the FSA have since improvedtheir regulationsbasedonthe eventswhichwouldprovide more securityforthe consumers(Guardian, 2008). The NorthernRock’seventshave alsoimplicatedeffectson otherbanks,thismade those otherbanksmore aware and thiscausedthemto use ringfencing,thatis,keepingtheirborrowing and lendingatspecificlevelssuchas33% moneybeingborrowedwhetherthat’sfromthe banks borrowingsorthe banks customerdeposits,and66% moneybeinglentoutinthe formof loansand such,while true thisdoesnotmake iteasyto repay customersshouldtheyall wish towithdraw the likelihoodof thishappeningisslim. To furtherexplainwhatIpreviouslystatedaboutthe risksof havingapropertyas securityona mortgage,house pricesare constantlychangingatan unstable rate,if somethingisdeemedtobe unstable it’snotthe bestof ideasto use itas securitybut beingthe highestvalue thingavailable there isn’tanyotherchoice,whatcouldhappenisthat the consumercouldtake out a mortgage and fail to repay,duringthistime the house price mayhave fell below the outstandingamountleftto repay,thisisknownas “negative equity”.The consumermaynotbe aware of thisand thinkthatthe value of the house will coverthe mortgage butthisisnot the case,he will have tocome up withthe extraamountwhichcouldbe ÂŁ1000’s and clearlyif he wasunable to repaythe mortgage payments originally;thiswill notbe the easiestthingtodo. As of January2013 there are between1.6% and 6.3% of homeownersinthe UKwithnegative equitywithsome areasbeingsignificantlyworsesuch as NorthernIrelandbeingat18-26% (Financial ConductAuthority,2013, p. 27). NextIfeel Ishouldexplainthe importance of beingable tooffercredittothe consumer. Itis importantforbusinessestobe able tooffercreditoptionsinordertomaximise theirprofitand potential formore profit.Inthese economictimespeople cannotaffordtobuythingsthe instant theyneedthem,forexample amotherwhoisstrugglingmayneedtoreplace abrokendown appliance suchas a washingmachine,she wouldnormallynotbe able togetthisbecause she does
  • 3. Lewis Appleton Module code CB311 not have the money,however,due torepaymentschemesandbuynow paylaterschemesitis possible forhertoobtainthe washingmachine oncredit.Thisallowsthe businesstomake more moneybecause theyprovide opportunitiesforthe consumertopayininstalmentsratherthan the entire amountrightaway,of course in the short termthere islittle moneybeingmade sotheydo have to put faithinthe consumerto payback withoutintervention. An example of aretail businessofferingcreditisArgos (Argos),theyallowthe customertouse a varietyof paymentmethodsincludingbuynow payX monthslater,theyalsoofferwaystopay by monthlypayment,thiscanbe extendedwiththeir“ArgosCard”to allow longerrepaymenttimesas such. NowI’mgoingto explainwhycreditshouldbe availabletobusinessesstartingup. Whenbusinesses start-uptheymay notactuallyhave anythingtostart from, or theymay have little tostartfrom. There ishoweverformsof borrowingavailable forbusinessessuchasbusinessloans,these canbe offeredbybanksaswell asthe government (DepartmentforBusiness,InnovationandSkills,2012). Thisis essentialforsmall businessesbecauseitallowsthemfromthe startto dobiggerthings,if the businessalreadyknowswhattheyare goingto be doingthentheycan investthe moneyrightaway rather thansavingup formonthsout of theirownpocket. Thiscouldleadto bigthings for the businessinasmall time period. I will nowexplainthe risksinvolvedwithanew businesstakingcreditoptions. Asthere iswith general peopletakingoutcreditthere are alsoriskswithbusinessestakingoutcreditandthisis slightlydifferent.Businessloansare usuallylargeramounts,inthe ÂŁ1000’s so theycan’t justbe ignored,if abusinessisunable torepaythisthenthe responsibilityforthe baddebtfallsontothe shouldersof the businessowners.Thiscanhave largerimplicationsdue tothe highamounts;the ownersnotonlywill lose theirbusinessbutalsomanypersonal possessionsaswell.Thiswill also have a significanteffectontheircreditscore andtheymay be unable toobtaincreditinthe future. I’mgoingto again explainwhycreditshouldbe made available,thistime tobusinessesof medium size. While itistrue that mediumsizedbusinessesdonotface the challenge of startingupitis possible thattheywill require additional fundingforexpansionssuchasnew store locationsina retail business.Attheirnormal budgetitmaybe difficulttopurchase rightawayandtherefore credit seemslike agoodpath to take.Thiswill allow themtopossiblymake moneyatafasterrate than before,notonlycanthismake the businessmore profitablebutitcouldalsoreacha pointwhere the extraprofitsexceedthe amounttorepaythe loan,it’sa riskbut itcan payoff.A mediumbusiness can use crediton a short termor longterm basisdependantonthe amountandurgencyof the matter. For example amediumbusinessmayonlyhave ÂŁ10,000 cash available,thismayseemlike a lotbut it isnot due to the needtouse moneyto payfor expenses,inrealitymaybeonlyaround ÂŁ2,000 of that isnot neededforotherthings althoughthe businessmayneedÂŁ10,000 to acquire a newpiece of machinerydue toan oldone goingbust.In situationssuchasthese itisa goodideafor the businesstoborrowmoney,notonlydoesthiskeepthe businessfunctioningbutallowsthemnot to use the cash it needsforotherthings. To conclude Iwouldlike toevaluate the importance of credittothe UK economy,borrowingmoney can be beneficial toconsumersif theywanttohave the addeduse of somethingbygettingitright away,in some casesthiscan have significanteffectssuchasactuallysavingmoney;if someone boughta car theywouldn’thave topaytaxi fares.Borrowingisalsobeneficial toconsumersin
  • 4. Lewis Appleton Module code CB311 emergencysituations,timeswhenborrowingbecomesanecessitysuchasto replace a kitchen appliance.Creditisnotonlyimportantto consumers;there are manybenefitstosmall businesses, especiallythose startingup.Businessloansallowsmall businessestooperate rightawayratherthan the initial struggle thatsome otherbusinessesmayhave had, the businesscanuse the debttoinvest inpossible profits,the resultcouldbe thatthe additional profitexceedsthe debtamountbythe time itis paidoff and the businesswouldhave made more moneythanwithoutthe loan.The same istrue formedium business.There isadarkerside to credit,itcan go wrongbut overall the advantagesandopportunitiesthatappearfromtakingcreditoptionsexceedthe disadvantages,as longas the moneyismanagedwell there shouldbe noproblems. Bibliography Econsultancy.(2012, August2). 40% of online shoppersarewilling to pay fornextday delivery. RetrievedNovember17,2013, fromEconsultancy:http://econsultancy.com/uk/blog/10468- 40-of-online-shoppers-are-willing-to-pay-for-next-day-delivery Argos.(n.d.). ArgosCreditand Insurance.RetrievedfromArgos: http://www.argos.co.uk/webapp/wcs/stores/servlet/CreditAndInsuranceView?langId=110& storeId=10151&page=Credit%20%26%20Insurance%20homepage%7CArgos%20Card BBC. (2007, September13). Northern Rockgetsbankbail out. RetrievedNovember17, 2013, from BBC NEWS: http://news.bbc.co.uk/1/hi/business/6994099.stm DepartmentforBusiness,InnovationandSkills.(2012,December12). Small businessesoffered ÂŁ110 million of newfinance. RetrievedNovember17,2013, fromDepartmentforBusiness, InnovationandSkills:http://news.bis.gov.uk/Press-Releases/Small-businesses-offered-110- million-of-new-finance-684c2.aspx Financial ConductAuthority.(2013). FCA Risk Outlook2013. Financial ServicesAuthority. Guardian,T. (2008, March 27). Northern Rockfiasco leadsto FSA revamp. RetrievedNovember17, 2013, fromThe Guardian: http://www.theguardian.com/business/2008/mar/27/northernrock.banking