This is part one of two installments on how to manage difficult interactions. It focuses on the anatomy of difficult interactions including what causes them, why they're so difficult, why we avoid them, and how they escalate.

2. Where there is Darth
Vader….there are
DIFFICULT
INTERACTIONS.

3. Part 1:
The ANATOMY
of a Difficult
Interaction

4. What causes
them?

5. 70%
of all conflicts
are caused by
misunderstandings.
1
Misunderstanding

6. 2
Disagreement
Negotiable
Non-negotiable
(rarely the case)

7. What causes
them?
Why are they
so difficult?

8. 1
Subject
Matter

9. Easy
1.SubjectMatter
“We found the rebel base.”

10. Easy Medium
1.SubjectMatter
“The hyperdrive is broken.”

11. DifficultEasy Medium
1.SubjectMatter
“The rebels got away.”

12. 1
Subject
Matter
2
Personality
Types

13. 2.PersonalityTypes

14. Power
Driven
2.PersonalityTypes

15. Power
Driven
Intimacy
Driven
2.PersonalityTypes

16. Power
Driven
Intimacy
Driven
Fun
Driven
2.PersonalityTypes

17. Power
Driven
Intimacy
Driven
Fun
Driven
Peace
Driven
2.PersonalityTypes

18. Power
Driven
Intimacy
Driven
Fun
Driven
Peace
Driven
2.PersonalityTypes
Which personality
are YOU?

19. 1 2
Personality
Types
Subject
Matter
3
Relationship
Status

20. 3.RelationshipStatus Are they a stranger?

21. 3.RelationshipStatus Are they your peer?

22. 3.RelationshipStatus
Are they friend or family?

23. 3.RelationshipStatus
Are they your employee or employer?

24. Sometimes,
YOU are the
problem.

25. What causes
them?
Why are they
so difficult?
Why do we
avoid them?

26. Avoidance
is NOT a Strategy

27. What causes
them?
Why are they
so difficult?
Why do we
avoid them?
How do they
escalate?

28. What causes
them?
Why are they
so difficult?
Why do we
avoid them?
How do they
escalate?
Misunderstanding or Disagreement

29. Why are they
so difficult?
Why do we
avoid them?
How do they
escalate?
What causes
them?
Misunderstanding or Disagreement
Conflict

30. What causes
them?
Why are they
so difficult?
Why do we
avoid them?
How do they
escalate?
Misunderstanding or Disagreement
Conflict
Confrontational Language or Behavior

31. Where do they
come from?
What makes
them difficult?
Why do we
avoid them?
How do they
escalate?
Misunderstanding or Disagreement
Conflict
Confrontational Language or Behavior
Emotion