1. HELP ME! – A CONTEXT SENSITIVE
SUPPORT BLOCK IN MOODLE
LILLIAN BUUS, E-LEARNING CONSULTANT
IRELAND & UK
MOODLE MOOT 2013
AGENDA
• A B O U T A A L B O R G U N I V E R S I T Y
• A B O U T E L S A ( T H E E - L E A R N I N G U N I T AT A A L B O R G U N I V E R S I T Y )
• T H E M O O D L E S U P P O R T C O N C E P T AT A A L B O R G U N I V E R S I T Y
• H E L P M E ! B L O C K – S TAT U S
• H E L P M E ! G U I D E D T O U R
• F U R T H E R I N F O R M AT I O N AALBORG
UNIVERSITY HAS
40 MOODLE
INSTALLATIONS!
AALBORG UNIVERSITY 2

2. ABOUT AALBORG UNIVERSITY
• F O U R FA C U LT I E S
- THE FA C U LT Y OF HUMANITIES
- THE FA C U LT Y OF SOCIAL SCIENCES AALBORG
UNIVERSITY
- THE FA C U LT Y OF ENGINEERING AND SCIENCE WAS FOUNDED
IN 1974!
- THE FA C U LT Y OF MEDICINE
• 1 8 . 6 7 0 S T U D E N T S - 1 0 % I N T E R N AT I O N A L S T U D E N T S
• 3 4 7 9 FA C U LT Y, A D M I N I S T R AT I V E A N D T E C H N I C A L S TA F F
• 11 S C H O O L S - A ' S C H O O L ' I S A N O R G A N I S AT I O N A L U N I T U N D E R
T H E FA C U LT I E S . A S C H O O L H A S R E L AT I O N S T O M U LT I P L E
'STUDY BOARDS', WHICH ARE CONNECTED TOGETHER IN A
PEER-COMMUNITY WITHIN THE SCHOOL
• M A I N C A M P U S I N A A L B O R G - S AT E L L I T E S I N E S B J E R G A N D
COPENHAGEN
AALBORG UNIVERSITY 3
ABOUT AALBORG UNIVERSITY
WE ARE THREE
REPRESENTATIVES
FROM AALBORG
UNIVERSITY!
AALBORG UNIVERSITY 4

3. ELSA (THE E-LEARNING UNIT AT
AALBORG UNIVERSITY)
• E L S A I S O R G A N I S AT I O N A L LY S I T U AT E D U N D E R T H E I C T-
D E PA R T M E N T AT T H E FA C U LT Y O F H U M A N I T I E S
• 7 E - L E A R N I N G C O N S U LTA N T S / 5 S T U D E N T H E L P E R S / 2 F R O M T H E
I T D E PA R T M E N T O F S O C I A L S C I E N C E / 1 F R O M H U M A N I T I E S I T
D E PA R T M E N T ( D E V E L O P E R / T E C H N I C A L A D M I N )
• E L S A C O L L A B O R AT E S W I T H A L L T H E I T- D E PA R T M E N T S A C R O S S
THE UNIVERSITY
• HOSTING MOODLES AND SUPPORT
• THE TOP PRIORITY PROJECT A THE MOMENT IS TO IMPLEMENT A
S H A R E D M O O D L E 2 . 4 . X – P R O J E C T I S S TA L L I N G D U E T O A N E W
O R G A N I Z AT I O N S T R U C T U R E I N T H E E N T I R E I T- D E PA R T M E N T
• LIMITED RESOURCES DUE TO UNCLARIFIED ISSUES REGARDING
T H E N E W O R G A N I Z AT I O N S T R U C T U R E . T H E D E V E L O P M E N T O F T H E
HELP ME BLOCK TO MOODLE 2.4.X IS THEREFOR NOW A LOW
PRIORITY SUB-PROJECT
AALBORG UNIVERSITY 5
MOODLE SUPPORT CONCEPT 1/2
THE MOODLE SUPPORT CONCEPT IS BASED ON THE PHILOSOPHY
T H AT P E O P L E N E E D H E L P T O H E L P T H E M S E LV E S
• S C R E E N C A S T S ( I N S I D E M O O D L E – L I N K S )
• G U I D E S ( I N S I D E M O O D L E – L I N K S )
• H E L P M E ! ( I N S I D E M O O D L E )
• I F U S E R S C A N N O T H E L P T H E M S E LV E S T H E Y A R E R E - D I R E C T E D
TO OUR SUPPORT FORM – USERS GET AN ANSWER WITHIN 24
HOURS
- E X A M P L E S O N N E X T S L I D E
AALBORG UNIVERSITY 6

4. MOODLE SUPPORT CONCEPT 1/2
HELP ME! BLOCK
GUIDES AND
SCREENCASTS
AALBORG UNIVERSITY 7
HELP ME! BLOCK 1/5
• A B O U T T H E B L O C K – T H E C O N C E P T
• H E L P M E ! WA L K - T H R O U G H
• C O M PAT I B I L I T Y A N D C H A L L E N G E S I N U P G R A D I N G H E L P M E ! T O
MOODLE 2.4.X
• W H Y I S T H E H E L P M E B L O C K R E L E VA N T I N R E L AT I O N T O T H E
EXISTING HELP IN MOODLE?
AALBORG UNIVERSITY 8

5. HELP ME! BLOCK 2/5
ABOUT THE BLOCK – THE CONCEPT
• T H E S E N S I T I V E N E S S I N M O O D L E
• H E L P I N S I D E M O O D L E
• T O P I C S / FA Q R E L E VA N T F O R T H E U S E R
AALBORG UNIVERSITY 9
HELP ME! BLOCK 3/5
H E L P M E ! WA L K - T H R O U G H
AALBORG UNIVERSITY 10

6. Before login MyMoodle
Teacher - course page Student - course page

7. STUDENT
AALBORG UNIVERSITY 13

8. TEACHER
AALBORG UNIVERSITY 16

13. BLOCK-ADMINISTRATION
AALBORG UNIVERSITY 25

14. HELP ME! BLOCK 4/5
C O M PAT I B I L I T Y A N D C H A L L E N G E S I N U P G R A D I N G H E L P M E ! T O
MOODLE 2.4.X
• N E W P R O G R A M M I N G M E T H O D S 1 . 9 V S . 2 . 4
• T H E P E R S P E C T I V E S I N M O O D L E 2 . 4 . 1 U P G R A D E T O O L
• D E V E L O P M E N T R E S O U R C E S
AALBORG UNIVERSITY 28

15. HELP ME! BLOCK 5/5
W H Y I S T H E H E L P M E B L O C K R E L E VA N T I N R E L AT I O N T O
EXISTING HELP IN MOODLE?
• M O R E D Y N A M I C S U P P O R T
• C O N T E X T S E N S I T I V E – H E L P M E ! K N O W S T H E R O L E O F A U S E R
• E X C L U D E U S E L E S S S U P P O R T T E X T / I N F O R M AT I O N
• G O A L : T H E U S E R G E T S A B E T T E R S U P P O R T E X P E R I E N C E
AALBORG UNIVERSITY 29
PLEASE VISIT US…
T H E D E L E G AT I O N F R O M A A L B O R G U N I V E R S I T Y
LISBETH JUEL ANDERSEN
LISBETH@HUM.AAU.DK
TINA FUNCK
T I N A F @ S A M F. A A U . D K
LILLIAN BUUS
LILLIAN@HUM.AAU.DK
AALBORG UNIVERSITY 30

16. FURTHER INFORMATION
ABOUT AALBORG UNIVERSITY
W W W. A A U . D K
I N F O R M AT I O N A B O U T E L S A A N D O U R P R O J E C T S
W W W. E L S A . A A U . D K
AALBORG UNIVERSITY 31