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MISSION	
  IMPOSSIBLE	
  
  	
             	
  


Amsterdam,	
  15/06/2012	
  

Narade	
  Clare,	
  Marijke	
  Ernest,	
  Aude	
  Laznowski,	
  Quentin	
  Leroy,	
  Bart	
  Soeters	
  ,	
  Ludo	
  Stanziani	
  ,	
  Linde	
  




                                                                                                                                                   	
  
 



WAR	
  CHILD	
  	
  
	
  MISSION	
  IMPOSSIBLE	
  
	
  

	
  

	
  

	
  

	
  

	
  
                                GENERAL	
  
	
  
                                INFORMATION	
  
	
                              Team	
  E1A2:	
  Narade	
  
                                Clare,	
  M arijke	
  Ernest,	
  




                                                                        WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
	
  
                                Aude	
  Laznowski,	
  
	
                              Quentin	
  Leroy,	
  Bart	
  
	
                              Soeters	
  ,	
  Ludo	
  Stanziani	
  
                                ,	
  Linde	
  van	
  Erp	
  and	
  
	
                              Marion	
  Venmans.	
                      	
  




                                                                                                                         	
  
	
                              Amsterdam,	
  
	
                              15/06/2012	
  

	
                              Advanced	
  Business	
  
                                Creation,	
  Avans	
  
                                University	
  of	
  Applied	
  
	
                              Sciences	
  	
  
	
  
                                Tutors:	
  Jan	
  Spruijt,	
  
                                Monique	
  Burggraaf	
  
	
  
	
                              	
  
	
                              	
  
	
  
                                	
  
	
  

	
  

                                                                          	
   1	
  




	
  
 
                                                               	
  
                                                               	
  

                                                               PREFACE	
  
                                                               As	
  part	
  of	
  the	
  study	
  of	
  Advanced	
  Business	
  Creation	
  program,	
  at	
  Avans	
  University	
  of	
  Applied	
  
                                                               Sciences	
  in	
  Den	
  Bosch,	
  we	
  have	
  been	
  asked	
  to	
  write	
  an	
  implementation	
  plan	
  for	
  War	
  Child,	
  
                                                               that	
   are	
   interested	
   in	
   finding	
   innovation	
   concept	
   in	
   finding	
   project	
   managers	
   from	
  
                                                               consultancy	
  agencies	
  for	
  free,	
  especially	
  in	
  the	
  Netherlands.	
  
                                                               This	
  includes	
  a	
  research	
  analysis,	
  concept	
  development,	
  plan	
  of	
  action,	
  conclusions	
  
                                                               and	
  recommendations	
  
                                                               For	
   the	
   assembling	
   of	
   this	
   report,	
   special	
   thanks	
   go	
   out	
   to	
   teachers	
   from	
   Avans	
  
                                                               University	
   of	
   Applied	
   Sciences,	
   which	
   include	
   Mrs	
   Monique	
   Burrgraaff	
   and	
   Ms	
   Jan	
  
                                                               Spruit.	
  

                                                               We	
   would	
   also	
   like	
   to	
   thank	
   War	
   Child,	
   for	
   giving	
   the	
   assignment	
   and	
   additional	
  
                                                               information.	
  
       WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  




                                                               At	
   last,	
   we	
   would	
   like	
   to	
   thank	
   every	
   other	
   person	
   that	
   has	
   helped	
   us	
   with	
   the	
  
                                                               establishment	
  of	
  this	
  report.	
  
                                                               With	
  this	
  report,	
  we	
  hope	
  to	
  give	
  a	
  good	
  overview	
  of	
  the	
  concept	
  we	
  created	
  to	
  be	
  
	
  
                                                               taken	
  into	
  account	
  when	
  establishing	
  this	
  concept.	
  
                                                        	
  




                                                               	
  


                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  
                                                               	
  

                                                               	
  

                                                               	
  



	
         2	
  




                                                               	
  
 
	
  

INDEX	
  
	
  

PREFACE	
  
       ........................................................................................................................	
  2	
  
INDEX	
  ............................................................................................................................	
  3	
  
SUMMARY	
  ....................................................................................................................	
  6	
  
INTRODUCTION	
  ............................................................................................................	
  8	
  
STAGE	
  1	
  –	
  RESEARCH	
  ....................................................................................................	
  9	
  
  INTRODUCTION	
  ....................................................................................................................	
  9	
  

STAGE	
  2	
  –	
  CONCEPT	
  ...................................................................................................	
  11	
  
  BUSINESS	
  	
  MODEL	
  CANVAS	
  ................................................................................................	
  11	
  
  INTRODUCTION	
  ..................................................................................................................	
  12	
  
  CONCEPT	
  ............................................................................................................................	
  12	
  
  PRODUCT	
  INNOVATION	
            ......................................................................................................	
  14	
  




                                                                                                                                                            WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
    Value	
  proposition	
  ...........................................................................................................	
  14	
  
    Cost	
  structure	
  .................................................................................................................	
  14	
  
    Revenue	
  Streams	
  ............................................................................................................	
  14	
  
  CUSTOMER	
  RELATIONSHIP	
  .................................................................................................	
  15	
  
    Consulting	
  Agencies/Project	
  Managers	
  ..........................................................................	
  15	
                          	
  




                                                                                                                                                                                                             	
  
    Universities/Students	
  .....................................................................................................	
  15	
  
    Customer	
  Friction	
  ...........................................................................................................	
  15	
  
  INFRASTRUTURE	
  MANAGEMENT	
  .......................................................................................	
  17	
  
                        ...................................................................................................................	
  17	
  	
  
    Key	
  Activities	
  
    Key	
  Partners	
  ....................................................................................................................	
  17	
  
    Key	
  Ressources	
  ...............................................................................................................	
  17	
  
  CONCLUSION	
  ......................................................................................................................	
  18	
  

STAGE	
  3	
  –	
  PLAN	
  OF	
  ACTION	
  .......................................................................................	
  19	
  
Planning	
  ......................................................................................................................	
  19	
  
  BUZZ	
  CAMPAIGN	
  ................................................................................................................	
  20	
  
  FIRST	
  AID	
  BOX	
  .....................................................................................................................	
  24	
  
  STUDENTS	
  FOR	
  WAR	
  CHILD	
  ................................................................................................	
  26	
  
  INTERNET	
  PLATFORM	
  .........................................................................................................	
  27	
  
Branding	
  and	
  communication	
  plan	
  ...................................................................................	
  29	
  
    BUZZ	
  MARKETING	
  CAMPAIGN	
  ........................................................................................	
  29	
  
  Campaign	
  Definition	
  ...........................................................................................................	
  29	
  
    What?	
  .............................................................................................................................	
  29	
  
    Where?	
  ...........................................................................................................................	
  30	
             	
   3	
  
    When?	
  ............................................................................................................................	
  30	
  
    Why?	
  ...............................................................................................................................	
  30	
  



	
  
 
                                                                        How	
  long?	
  .......................................................................................................................	
  30	
  
                                                                        For	
  who?	
  .........................................................................................................................	
  30	
  
                                                                      Implementation	
  ..................................................................................................................	
  30	
  
                                                                        Who	
  are	
  you	
  going	
  to	
  reach?	
  ..........................................................................................	
  30	
  
                                                                        Communication	
  tools	
  ......................................................................................................	
  31	
  
                                                                        Action	
  point	
  .....................................................................................................................	
  31	
  
                                                                        Link	
  ..................................................................................................................................	
  31	
  

                                                               FIRST	
  AID	
  BOX	
  WITH	
  IPAD	
  INSIDE	
  SENT	
  TO	
  CEOS	
  FROM	
  CONSULTANCY	
  AGENCIES	
  ..	
  31	
  
                                                                 Campaign	
  Definition	
  ...........................................................................................................	
  31	
  
                                                                   What?	
  ..............................................................................................................................	
  31	
  
                                                                   Where?	
  ............................................................................................................................	
  32	
  
                                                                   When?	
  .............................................................................................................................	
  32	
  
                                                                   Why?	
  ...............................................................................................................................	
  32	
  
                                                                   How	
  long?	
  .......................................................................................................................	
  32	
  
                                                                   For	
  who?	
  .........................................................................................................................	
  32	
  
                                                                 Implementation	
  ..................................................................................................................	
  32	
  
                                                                   Who	
  are	
  you	
  going	
  to	
  reach?	
  ..........................................................................................	
  32	
  
                                                                   Communication	
  tools	
  ......................................................................................................	
  32	
  
       WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  




                                                                   Action	
  point	
  .....................................................................................................................	
  33	
  

                                                               INTERNET	
  PLATFORM	
  FOR	
  PROJECT	
  MANAGERS	
  .......................................................	
  33	
  
                                                                 Campaign	
  Definition	
  ...........................................................................................................	
  33	
  
                                                                   What?	
  ..............................................................................................................................	
  33	
  
	
                                                                 Where?	
  ............................................................................................................................	
  33	
  
                                                        	
  




                                                                   When?	
  .............................................................................................................................	
  33	
  
                                                                   Why?	
  ...............................................................................................................................	
  34	
  
                                                                   How	
  long?	
  .......................................................................................................................	
  34	
  
                                                                   For	
  who?	
  .........................................................................................................................	
  34	
  
                                                                 Implementation	
  ..................................................................................................................	
  34	
  
                                                                   Who	
  are	
  you	
  going	
  to	
  reach?	
  ..........................................................................................	
  34	
  
                                                                   Communication	
  tools	
  ......................................................................................................	
  34	
  
                                                                   Action	
  point	
  .....................................................................................................................	
  35	
  
                                                                   Link	
  ..................................................................................................................................	
  35	
  
                                                                 STUDENTS	
  FOR	
  WAR	
  CHILD	
  ................................................................................................	
  36	
  
                                                                 Campaign	
  Definition	
  ...........................................................................................................	
  36	
  
                                                                   What?	
  ..............................................................................................................................	
  36	
  
                                                                   Where?	
  ............................................................................................................................	
  36	
  
                                                                   When?	
  .............................................................................................................................	
  36	
  
                                                                   Why?	
  ...............................................................................................................................	
  36	
  
                                                                   How	
  long?	
  .......................................................................................................................	
  37	
  
                                                                   For	
  who?	
  .........................................................................................................................	
  37	
  
                                                                 Implementation	
  ..................................................................................................................	
  37	
  
	
         4	
                                                     Who	
  are	
  you	
  going	
  to	
  reach?	
  ..........................................................................................	
  37	
  
                                                                   Communication	
  tools	
  ......................................................................................................	
  37	
  
                                                                   Action	
  point	
  .....................................................................................................................	
  37	
  



                                                               	
  
 
       Link	
  .................................................................................................................................	
  37	
  

Financial	
  part	
  ..............................................................................................................	
  37	
  
  BUZZ	
  CAMPAIGN	
  ................................................................................................................	
  38	
  
  FIRST	
  AID	
  BOX	
  .....................................................................................................................	
  39	
  
  STUDENTS	
  FOR	
  WAR	
  CHILD	
  ................................................................................................	
  39	
  
  INTERNET	
  PLATFORM	
  .........................................................................................................	
  41	
  
  TOTAL	
  .................................................................................................................................	
  41	
  

CONCLUSION	
  &	
  RECOMMANDATION	
  ........................................................................	
  42	
  
REFERENCES	
  ...............................................................................................................	
  43	
  
APPENDIX	
  ...................................................................................................................	
  44	
  
  APPENDIX	
  I	
  –	
  RESEARCH	
  .....................................................................................................	
  44	
  
  APPENDIX	
  II	
  –	
  PRESENTATION	
  CONCEPT	
  ............................................................................	
  57	
  
  APPENDIX	
  III	
  –	
  FINANCIAL	
  TABLE	
   ........................................................................................	
  62	
  
	
  

	
  

	
  




                                                                                                                                                             WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
	
  

	
  

	
                                                                                                                                                             	
  




                                                                                                                                                                                                              	
  
	
  

	
  

	
  
	
  

	
  

	
  

	
  




                                                                                                                                                               	
   5	
  




	
  
 
                                                               	
  
                                                               	
  

                                                               	
  

                                                               SUMMARY	
  
                                                               	
  

                                                               How	
  can	
  we	
  create	
  a	
  link	
  between	
  the	
  values	
  of	
  War	
  Child	
  and	
  missions,	
  visions	
  and	
  
                                                               objectives	
  of	
  the	
  consultancy	
  firms?	
  

                                                               To	
  answer	
  this	
  question	
  research	
  has	
  been	
  done.	
  The	
  most	
  important	
  findings	
  were	
  :	
  

                                                                      •    Macro	
  environment	
  
                                                                           Companies	
  will	
  have	
  more	
  brand	
  transparency,	
  they	
  will	
  integrate	
  social	
  media	
  in	
  
                                                                           the	
  company	
  and	
  its	
  employees	
  will	
  be	
  more	
  flexible	
  in	
  the	
  future;	
  
                                                                      •    Trends	
  &	
  Developments	
  
                                                                           It	
  becomes	
  more	
  and	
  more	
  important	
  to	
  be	
  social	
  connected,	
  social	
  responsible.	
  
                                                                           Transactions	
  will	
  be	
  less	
  about	
  cash	
  and	
  more	
  about	
  connection;	
  
       WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  




                                                                      •    Market	
  trends	
  	
  
                                                                           The	
  NGO	
  market	
  will	
  have	
  a	
  better	
  integration	
  of	
  beneficiary	
  groups	
  and	
  
                                                                           collaboration	
  with	
  the	
  private	
  sector	
  will	
  be	
  the	
  standard.	
  The	
  amount	
  of	
  consulting	
  
                                                                           companies	
  will	
  increase;	
  	
  
	
                                                                    •    Mission	
  &	
  Visions	
  consulting	
  companies	
  
                                                        	
  




                                                                           Consulting	
  companies	
  want	
  to	
  act	
  with	
  integrity,	
  do	
  the	
  right	
  thing,	
  be	
  committed	
  to	
  
                                                                           communities,	
  create	
  relationships	
  that	
  create	
  value:	
  be	
  social	
  responsible.	
  For	
  that	
  
                                                                           they	
  want	
  talent	
  and	
  networks	
  from	
  collaboration.	
  	
  
                                                               (Sources:	
  Appendix	
  I)	
  

                                                               	
  
                                                               Mission	
  Impossible	
  is	
  a	
  concept	
  that	
  creates	
  a	
  link	
  between	
  the	
  values	
  of	
  both	
  War	
  Child	
  
                                                               and	
  the	
  consulting	
  companies	
  by	
  helping	
  consultancy	
  agencies	
  with	
  the	
  search	
  for	
  talents	
  
                                                               (students),	
  create	
  transparency,	
  brand	
  expression	
  and	
  shows	
  social	
  responsibility.	
  The	
  
                                                               knowledge	
  of	
  both	
  companies	
  will	
  grow	
  and	
  the	
  offline	
  and	
  online	
  cooperation	
  will	
  help	
  
                                                               building	
  a	
  network	
  and	
  will	
  result	
  in	
  a	
  business	
  relation	
  that	
  creates	
  value.	
  That	
  value	
  will	
  
                                                               “not	
  be	
  count	
  in	
  cash	
  but	
  in	
  connection”.	
  	
  

                                                               War	
  Child	
  will	
  get	
  project	
  managers	
  offered	
  and	
  these	
  will	
  be	
  supported	
  by	
  new	
  you	
  talent:	
  
                                                               students.	
  The	
  value	
  proposition	
  is:	
  ‘Consultancy	
  agencies	
  that	
  participate	
  in	
  challenging	
  War	
  
                                                               Child	
  charity	
  projects	
  aboard	
  creates	
  a	
  social	
  character	
  to	
  their	
  brand	
  expression,	
  and	
  opens	
  
                                                               new	
  possibilities	
  to	
  acquire	
  new	
  talents	
  and	
  business	
  opportunities.’	
  

                                                               War	
  Child	
  Mission	
  Impossible	
  will	
  be	
  launched	
  with	
  three	
  different	
  campaigns:	
  a	
  buzz	
  
                                                               campaign	
  launched	
  at	
  the	
  central	
  station	
  of	
  the	
  four	
  most	
  important	
  Dutch	
  cities,	
  a	
  
	
         6	
  
                                                               campaign	
  for	
  the	
  consulting	
  companies	
  where	
  a	
  competition	
  will	
  be	
  launched	
  by	
  sending	
  
                                                               the	
  mission	
  impossible	
  first	
  aid	
  kit	
  and	
  a	
  campaign	
  for	
  the	
  University	
  students	
  (see	
  figure	
  on	
  
                                                               next	
  page.	
  


                                                               	
  
 


                                                                                                          Student	
  
                                                                                                        compeooon	
  
                                                                                                             in	
  
                                                                                                        Universioes	
  

                Buzz	
  
              campaign	
  
                  4	
  
              everyone	
  
                                                                                                        Compeooon	
  
                                                                                                        in	
  Consulong	
  
                                                                                                         companies	
  


                                                                                                                                                       	
  
	
  




                                                                                                                                                              WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
A	
  national	
  buzz	
  will	
  be	
  created	
  through	
  an	
  intensive	
  campaign	
  at	
  various	
  big	
  train	
  stations	
  in	
  
Holland	
  promoting	
  the	
  upcoming	
  program	
  ‘Mission	
  Impossible’.	
  At	
  the	
  station	
  platforms	
  
there	
  are	
  information	
  points	
  where	
  the	
  public	
  will	
  be	
  informed	
  about	
  the	
  campaign.	
  This	
  
location	
  will	
  also	
  be	
  used	
  to	
  increase	
  the	
  awareness	
  around	
  the	
  cause	
  of	
  War	
  Child.	
  	
  
By	
  involving	
  as	
  many	
  media	
  channels	
  as	
  possible,	
  the	
  goal	
  is	
  to	
  get	
  maximum	
  exposure	
                                	
  




                                                                                                                                                                                                               	
  
around	
  the	
  program.	
  In	
  this	
  way	
  there	
  is	
  a	
  bigger	
  chance	
  that	
  the	
  level	
  of	
  participation	
  (by	
  	
  
consultancy	
  agencies,	
  (partner-­‐)companies,	
  and	
  the	
  public	
  will	
  be	
  sufficient.	
  	
  
	
  
After	
  the	
  national	
  buzz,	
  the	
  First	
  Aid	
  Boxes	
  will	
  be	
  sent	
  to	
  various	
  big	
  consultancy	
  agencies	
  
generate	
  the	
  action-­‐effect.	
  This	
  box	
  will	
  be	
  used	
  to	
  subscribe	
  their	
  participation	
  and	
  creates	
  
the	
  effect	
  of	
  a	
  big	
  mission	
  and	
  the	
  urgency	
  of	
  participating	
  in	
  it.	
  
	
  
A	
  platform	
  about	
  the	
  contest	
  will	
  be	
  launched	
  on	
  Facebook.	
  Via	
  this	
  channel	
  the	
  program	
  
will	
  communicate	
  with	
  the	
  contenders	
  and	
  the	
  public	
  in	
  general.	
  In	
  the	
  first	
  instance	
  it	
  will	
  
serve	
  as	
  a	
  subscription	
  and	
  promotional	
  channel,	
  but	
  when	
  all	
  the	
  contenders	
  are	
  on	
  board,	
  
it	
  will	
  serve	
  as	
  a	
  platform	
  with	
  news	
  about	
  the	
  progress	
  of	
  the	
  contest	
  and	
  the	
  experiences	
  
along	
  the	
  way.	
  
	
  
Young	
  and	
  competent	
  professionals	
  will	
  also	
  be	
  targeted	
  in	
  this	
  concept.	
  This	
  will	
  be	
  done	
  
by	
  an	
  introduction	
  of	
  the	
  program	
  at	
  various	
  Dutch	
  universities.	
  They	
  will	
  be	
  encouraged	
  to	
  
come	
  up	
  with	
  creative	
  solutions	
  to	
  current	
  problems	
  War	
  Child	
  experiences.	
  The	
  best	
  
entries	
  will	
  get	
  the	
  chance	
  to	
  actually	
  show	
  their	
  skills	
  abroad.	
  
	
  
All	
  of	
  the	
  above	
  won’t	
  come	
  without	
  a	
  price	
  tag,	
  so	
  an	
  estimated	
  financial	
  report	
  has	
  been	
                    	
   7	
  
added	
  to	
  the	
  concept.	
  War	
  Child	
  has	
  the	
  advantage	
  that	
  it	
  can	
  ask	
  their	
  partners	
  for	
  
donations	
  and	
  also	
  create	
  new	
  sponsors	
  through	
  the	
  national	
  buzz	
  of	
  the	
  campaign.	
  	
  



	
  
 
                                                               INTRODUCTION	
  
                                                               	
  

                                                               Children	
  are	
  one	
  third	
  of	
  our	
  population	
  and	
  all	
  of	
  our	
  future.	
  	
  -­‐	
  	
  Child	
  Health,	
  1981	
  

                                                               War	
  Child	
  is	
  a	
  well-­‐known	
  NGO	
  that	
  helps	
  children	
  and	
  young	
  people	
  affected	
  by	
  armed	
  
                                                               conflict.	
  As	
  students	
  of	
  Advanced	
  Business	
  Creation	
  we	
  got	
  the	
  opportunity	
  to	
  work	
  on	
  a	
  
                                                               project	
  for	
  War	
  Child	
  during	
  a	
  period	
  of	
  5	
  months.	
  There	
  was	
  need	
  for	
  creativity	
  and	
  
                                                               innovation.	
  Innovation	
  to	
  attract	
  consulting	
  companies	
  that	
  are	
  willing	
  to	
  offer	
  enthusiastic	
  
                                                               experienced	
  project	
  managers	
  over	
  the	
  next	
  four	
  years.	
  	
  

                                                               There	
  is	
  a	
  need	
  for	
  these	
  project	
  managers	
  because	
  War	
  Child	
  has	
  not	
  got	
  the	
  qualified	
  
                                                               project-­‐and	
  program	
  managers	
  to	
  manage	
  the	
  numerous	
  projects	
  for	
  the	
  Ministry	
  of	
  Foreign	
  
                                                               Affairs.	
  –	
  War	
  Child	
  	
  

                                                               To	
  solve	
  this	
  problem	
  we	
  did	
  research	
  for	
  trends	
  and	
  analysis	
  and	
  the	
  market	
  of	
  NGOs	
  and	
  
                                                               brainstormed	
  for	
  weeks	
  to	
  come	
  up	
  with	
  the	
  right	
  concept.	
  Our	
  key	
  question	
  was:	
  

                                                               How	
  can	
  we	
  create	
  a	
  link	
  between	
  the	
  values	
  of	
  War	
  Child	
  and	
  missions,	
  visions	
  and	
  
                                                               objectives	
  of	
  the	
  consultancy	
  firms?	
  
       WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  




                                                               The	
  objectives	
  were:	
  

                                                                      •     10	
  to	
  40	
  project	
  managers	
  in	
  4	
  years	
  without	
  any	
  costs	
  for	
  War	
  Child;	
  
                                                                      •     Establish	
  a	
  clear	
  link	
  between	
  values	
  of	
  War	
  Child	
  and	
  its	
  projects	
  and	
  the	
  
                                                                            consultancy’s	
  DNA;	
  
	
  
                                                        	
  




                                                               The	
  concept	
  is	
  based	
  on	
  the	
  findings	
  of	
  the	
  desk	
  research	
  we	
  did	
  (appendix	
  I).	
  In	
  this	
  
                                                               document	
  we	
  start	
  with	
  these	
  findings	
  shown	
  in	
  a	
  info	
  graphic.	
  Then	
  you	
  will	
  read	
  stage	
  2:	
  
                                                               our	
  concept	
  ‘Mission	
  Impossible’,	
  the	
  concept	
  is	
  explained	
  via	
  a	
  business	
  canvas.	
  Stage	
  3	
  
                                                               shows	
  real	
  specific	
  what	
  campaigns	
  will	
  be	
  running	
  while	
  launching	
  the	
  concept,	
  when	
  they	
  
                                                               will	
  take	
  place	
  and	
  what	
  they	
  will	
  cost.	
  It	
  is	
  a	
  recommendation	
  for	
  War	
  Child	
  to	
  get	
  more	
  
                                                               experienced	
  project	
  managers	
  sponsored	
  by	
  consulting	
  companies.	
  It’s	
  a	
  way	
  to	
  involve	
  
                                                               more	
  and	
  more	
  people	
  working	
  for	
  the	
  same	
  cause:	
  helping	
  War	
  Childs.	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

	
                                                             	
  
           8	
  
                                                               	
  




                                                               	
  
 


MISSION	
  IMPOSSIBLE	
  
STAGE	
  !	
  –	
  RESEARCH	
  
Before	
  starting	
  finding	
  new	
  ideas	
  and	
  elaborating	
  a	
  new	
  concept,	
  it	
  is	
  important	
  to	
  observe	
  
and	
  learn	
  the	
  market	
  around	
  War	
  Child,	
  indeed	
  we	
  made	
  a	
  research	
  on	
  external	
  and	
  internal	
  
factors	
  such	
  as	
  the	
  analysis	
  of	
  consultancy	
  agency	
  in	
  the	
  Netherlands,	
  mission	
  and	
  visions	
  of	
  
War	
  Chid,	
  the	
  stakeholders	
  of	
  War	
  Child,	
  the	
  general	
  trends,	
  the	
  INGO’s	
  trends	
  and	
  
consultancy	
  agency’s	
  trends	
  sources.	
  	
  

We	
  created	
  an	
  infographic	
  that	
  summarize	
  our	
  research.	
  	
  

INTRODUCTION	
  
See	
  below	
  the	
  infographic	
  we	
  made	
  from	
  our	
  research.	
  

	
  

	
  




                                                                                                                                              WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
	
  

	
  

	
  
                                                                                                                                                	
  




                                                                                                                                                                                               	
  




                                                                                                                                                	
   9	
  
                                                                                                               	
  
	
  



	
  
 
                                            	
  
                       WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  




              10	
  
                                             	
  




	
  
                                                                        	
  
                                                                        	
  




       	
  
 
After	
  our	
  research	
  and	
  analysis	
  of	
  the	
  market,	
  stakeholders,	
  macro	
  environment,	
  and	
  
development,	
  the	
  second	
  step	
  is	
  to	
  raise	
  ideas	
  in	
  order	
  to	
  develop	
  a	
  consistent	
  concept.	
  	
  


STAGE	
  !	
  –	
  CONCEPT	
  
Raise	
  ideas	
  is	
  brainstorming	
  in	
  order	
  to	
  develop	
  ideas,	
  make	
  ideas	
  diverge	
  and	
  converge.	
  
This	
  way,	
  we	
  designed	
  a	
  concept	
  development	
  and	
  create	
  a	
  business	
  model	
  explained	
  
through	
  the	
  business	
  model	
  canvas.	
  	
  

BUSINESS	
  	
  MODEL	
  CANVAS	
  
	
  

	
  

	
  

	
  

	
  

	
  




                                                                                                                                             WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
	
  

	
  

	
  

	
                                                                                                                                             	
  




                                                                                                                                                                                              	
  
	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  
                                                                                                                                               	
   11	
  
	
  

	
  



	
  
 
                                                               INTRODUCTION	
  
                                                               	
  

                                                               War	
  Child	
  has	
  built	
  several	
  partnerships	
  in	
  the	
  past;	
  indeed	
  they	
  have	
  created	
  a	
  strong	
  
                                                               brand	
  image	
  within	
  the	
  Netherlands	
  (last	
  month	
  they	
  got	
  a	
  contract	
  with	
  Microsoft,	
  for	
  
                                                               instance).	
  Now,	
  they	
  have	
  enough	
  resources	
  (in	
  terms	
  of	
  money)	
  and	
  are	
  looking	
  for	
  project	
  
                                                               managers	
  (for	
  free),	
  also	
  it	
  is	
  the	
  appropriate	
  time	
  for	
  them	
  to	
  launch	
  innovation	
  processes	
  
                                                               to	
  develop	
  the	
  association.	
  They	
  cannot	
  go	
  further	
  without	
  finding	
  project	
  managers	
  to	
  lead	
  
                                                               their	
  projects	
  because	
  they	
  have	
  a	
  lack	
  of	
  expertise	
  in	
  project	
  management	
  skills.	
  However,	
  
                                                               because	
  of	
  their	
  values,	
  they	
  want	
  to	
  devote	
  all	
  the	
  money	
  they	
  have	
  collected	
  for	
  children.	
  
                                                               It	
  is	
  then	
  the	
  perfect	
  time	
  for	
  War	
  Child	
  to	
  launch	
  this	
  campaign!	
  

                                                               If	
  we	
  don’t	
  do	
  it	
  now	
  then…	
  
                                                               As	
  the	
  project	
  become	
  more	
  complex,	
  War	
  Child	
  really	
  need	
  to	
  get	
  more	
  skill	
  associates	
  in	
  
                                                               order	
  to	
  manage	
  their	
  project.	
  Moreover,	
  they	
  plan	
  to	
  use	
  those	
  project	
  managers	
  in	
  the	
  
                                                               beginning	
  of	
  next	
  year.	
  Which	
  means	
  that	
  they	
  need	
  a	
  solution	
  to	
  find	
  Project	
  Manager	
  for	
  
                                                               free	
  in	
  the	
  next	
  6	
  month.	
  If	
  the	
  campaign	
  is	
  not	
  started	
  before	
  September,	
  it	
  will	
  be	
  very	
  
                                                               difficult	
  to	
  achieve	
  this	
  goal.	
  

                                                               CONCEPT	
  
       WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  




                                                               The	
  concept	
  consists	
  out	
  of	
  four	
  targets.	
  In	
  the	
  first	
  part	
  the	
  target	
  will	
  be	
  everyone,	
  it	
  will	
  
                                                               attract	
  people	
  walking	
  by	
  the	
  place	
  where	
  the	
  pop	
  up	
  event	
  will	
  occurred.	
  The	
  goal	
  is	
  to	
  
                                                               deliver	
  a	
  feeling	
  of	
  guilt	
  and	
  chocking	
  people	
  by	
  child	
  in	
  war	
  images.	
  But	
  also	
  let	
  them	
  know	
  
                                                               about	
  the	
  project	
  that	
  War	
  Child	
  wants	
  to	
  launch	
  and	
  that	
  War	
  Child	
  is	
  looking	
  for	
  
	
  
                                                               consultancy	
  agencies’	
  help.	
  Then	
  CEOs	
  will	
  be	
  targeted.	
  The	
  “first	
  aid”	
  box	
  will	
  be	
  sent	
  to	
  
                                                        	
  




                                                               them.	
  This	
  box	
  will	
  contain	
  an	
  Ipad.	
  The	
  Ipad	
  will	
  provide	
  a	
  “secret”	
  assignment	
  called	
  
                                                               ‘Missions	
  Impossible”	
  presenting	
  through	
  a	
  video.	
  The	
  video	
  will	
  present	
  War	
  Child,	
  their	
  
                                                               future	
  projects	
  and	
  the	
  “help	
  call”	
  to	
  consultancy	
  agencies.	
  The	
  message	
  will	
  create	
  a	
  real	
  
                                                               interest	
  for	
  the	
  companies	
  to	
  participate	
  and	
  to	
  create	
  brand	
  awareness	
  and	
  a	
  motivation	
  to	
  
                                                               help	
  (make	
  something	
  different).	
  The	
  message	
  will	
  catch	
  their	
  attention	
  towards	
  children	
  in	
  
                                                               war	
  areas	
  to	
  push	
  them	
  to	
  act	
  against	
  it	
  by	
  providing	
  project	
  managers.	
  Third,	
  project	
  
                                                               managers	
  will	
  be	
  contacted	
  through	
  social	
  media.	
  In	
  that	
  way,	
  War	
  Child	
  wants	
  to	
  catch	
  
                                                               their	
  attention	
  directly,	
  in	
  order	
  to	
  create	
  spontaneous	
  interest	
  from	
  both	
  sides	
  (CEOs	
  and	
  
                                                               project	
  managers).	
  CEOs	
  and	
  Project	
  Managers	
  will	
  be	
  able	
  to	
  communicate	
  about	
  War	
  
                                                               Child	
  projects	
  with	
  each	
  other	
  without	
  War	
  Child’s	
  assistance.	
  Finally,	
  the	
  goal	
  for	
  War	
  Child	
  
                                                               is	
  to	
  promote	
  the	
  project	
  to	
  universities	
  students.	
  Universities	
  will	
  be	
  first	
  reached	
  by	
  the	
  
                                                               buzz	
  and	
  second	
  reached	
  directly	
  (by	
  email	
  and	
  posters	
  in	
  the	
  school).	
  Students	
  will	
  be	
  
                                                               contacted	
  through	
  social	
  media	
  (Facebook,	
  Twitter,	
  LinkedIn)	
  and	
  secondly	
  through	
  the	
  
                                                               school	
  with	
  the	
  contact	
  person	
  between	
  War	
  Child	
  and	
  the	
  university.	
  He/She	
  can	
  send	
  an	
  
                                                               email	
  to	
  all	
  students	
  presenting	
  the	
  contest.	
  The	
  contest	
  will	
  be	
  about	
  War	
  Child	
  project,	
  
                                                               students	
  who	
  will	
  provide	
  the	
  best	
  “Workshop	
  plan”	
  will	
  have	
  the	
  opportunity	
  to	
  go	
  abroad	
  
                                                               and	
  work	
  in	
  partnership	
  with	
  War	
  Child	
  and	
  consultancy	
  agencies	
  in	
  their	
  projects.	
  

	
     12	
  




                                                               	
  
 
	
  
                                                     Why	
  does	
  the	
  customer	
  
	
  

	
  
                                                     choose	
  for	
  this?	
  
	
                                                   	
  
                                                     1.	
  Consulting	
  Agencies	
  
                                                     For	
  consultancy	
  agencies:	
  get	
  talent	
  
                                                     from	
  school,	
  brand	
  image	
  by	
  involve	
  
                                                     themselves	
  in	
  this	
  contest,	
  social	
  
                                                     exposure,	
  brand	
  awareness,	
  and	
  
                                                     network	
  development.	
  
                                              	
  
	
                                                   2.	
  Students	
  	
  
	
                                                   The	
  students	
  have	
  the	
  opportunity	
  to	
  




                                                                                                                      WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
	
                                                   get	
  a	
  job	
  or/and	
  internship,	
  develop	
  his	
  
                                                     network,	
  be	
  inspired	
  by	
  challenges,	
  and	
  
                                                     getting	
  experience.	
  
                                                                                                                        	
  




                                                                                                                                                                       	
  
                                                     3.	
  Project	
  Managers	
  	
  
       •  Attention kick-off (viral)
       •  School (talent)
       •  Concept development


                                                     The	
  PM	
  can	
  develop	
  himself	
  in	
  a	
  way	
  
                                                     that	
  is	
  not	
  possible	
  in	
  a	
  consultancy	
  
                                                     agency	
  by	
  working	
  in	
  a	
  completely	
  
                                       	
            different	
  environment.	
  Furthermore	
  
	
                                                   PM	
  can	
  build	
  up	
  an	
  international	
  
	
                                                   network	
  while	
  working	
  abroad.	
  
	
                                                   	
  

	
  

	
  

	
  

	
  

	
                                                                                                                      	
   13	
  
	
  

	
  


	
  
 
                                                               	
  

                                                               PRODUCT	
  INNOVATION	
  
                                                               We	
  connect	
  Project	
  Managers	
  with	
  War	
  Child	
  to	
  bring	
  management	
  skills	
  into	
  their	
  projects.	
  
                                                               We	
  detect	
  and	
  deploy	
  talented	
  university	
  students	
  for	
  War	
  Child	
  and	
  consultancy	
  agencies.	
  

                                                               Value	
  proposition	
  
                                                               The	
  fact	
  consultancy	
  agencies	
  are	
  participants	
  in	
  challenging	
  War	
  Child	
  charity	
  projects	
  
                                                               abroad	
  creates	
  a	
  social	
  character	
  to	
  their	
  brand	
  expression,	
  and	
  opens	
  new	
  possibilities	
  to	
  
                                                               acquire	
  new	
  talents	
  and	
  business	
  opportunities.	
  

                                                               The	
  goal	
  is	
  to	
  create	
  a	
  long-­‐term	
  competition	
  between	
  the	
  consultancy	
  agencies	
  about	
  a	
  
                                                               War	
  Child	
  project	
  and	
  a	
  real	
  need	
  for	
  those	
  companies	
  to	
  be	
  involved	
  every	
  year,	
  thanks	
  to	
  
                                                               the	
  buzz	
  and	
  other	
  promotion	
  activities	
  that	
  will	
  occur	
  every	
  year.	
  

                                                               War	
  Child	
  offers	
  the	
  Consultancy	
  Agencies	
  several	
  great	
  advantages.	
  For	
  one	
  the	
  chance	
  to	
  
                                                               build	
  their	
  brand	
  image	
  with	
  a	
  social	
  character.	
  Nowadays	
  it	
  is	
  almost	
  necessary	
  for	
  an	
  
                                                               organization	
  to	
  associate	
  their	
  selves	
  with	
  projects	
  and	
  expressions,	
  that	
  gives	
  a	
  positive	
  
                                                               influence	
  to	
  their	
  brand.	
  Like	
  participating	
  in	
  cooperation	
  with	
  NGO’s.	
  Next	
  to	
  that,	
  the	
  
                                                               possibility	
  to	
  acquire	
  new	
  and	
  potentially	
  talented	
  employees	
  from	
  Universities.	
  The	
  role	
  of	
  
       WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  




                                                               these	
  universities	
  will	
  be	
  to	
  select	
  new	
  talent	
  and	
  challenge	
  them	
  to	
  do	
  work	
  together	
  with	
  
                                                               the	
  consulting	
  agencies,	
  in	
  assignment	
  of	
  War	
  Child.	
  The	
  value	
  for	
  universities	
  is	
  the	
  fact	
  
                                                               that	
  they	
  get	
  exiting,	
  

                                                               challenging	
  and	
  realistic	
  projects	
  to	
  develop	
  their	
  talented	
  students.	
  And	
  the	
  consulting	
  
	
  
                                                               agencies	
  get	
  contact	
  points	
  to	
  spot	
  en	
  recruit	
  new	
  talents.	
  And	
  last	
  but	
  not	
  least	
  the	
  ability	
  
                                                        	
  




                                                               to	
  enhance	
  their	
  business	
  potential	
  by	
  networking	
  and	
  exploring	
  new	
  markets,	
  when	
  
                                                               operating	
  on	
  War	
  Child	
  projects	
  abroad.	
  You	
  can	
  think	
  of	
  local	
  communities	
  and	
  growing	
  
                                                               regional	
  businesses	
  that	
  get	
  links	
  to	
  the	
  participating	
  consulting	
  agencies.	
  

                                                               Cost	
  structure	
  
                                                               As	
  described	
  in	
  the	
  problem	
  statement,	
  War	
  Child	
  doesn’t	
  have	
  the	
  financial	
  resources	
  to	
  
                                                               cover	
  the	
  costs	
  of	
  the	
  concept.	
  Though	
  they	
  are	
  in	
  the	
  possibility	
  to	
  invest	
  working	
  hours	
  
                                                               into	
  the	
  concept.	
  Other	
  costs	
  will	
  be	
  covered	
  by	
  our	
  key-­‐partners.	
  For	
  example	
  T-­‐mobile	
  will	
  
                                                               provide	
  the	
  tablet	
  pc’s.	
  

                                                               Revenue	
  Streams	
  
                                                               The	
  consultancy	
  agencies	
  provide	
  work	
  hours	
  to	
  War	
  Child	
  by	
  giving	
  them	
  project	
  managers.	
  
                                                               Furthermore	
  War	
  Child	
  creates	
  a	
  wider	
  network	
  through	
  a	
  contest	
  that	
  will	
  be	
  held	
  at	
  
                                                               universities.	
  War	
  Child	
  will	
  deliver	
  the	
  new	
  talents	
  from	
  the	
  contest	
  to	
  the	
  consultancy	
  
                                                               agencies.	
  

                                                               	
  

                                                               	
  
	
     14	
  




                                                               	
  
 
	
  
CUSTOMER	
  RELATIONSHIP	
  
Consulting	
  Agencies/Project	
  Managers	
  
The	
  first	
  target	
  group	
  is	
  all	
  the	
  big	
  consultancy	
  agencies	
  in	
  the	
  Netherlands	
  such	
  as	
  Deloitte	
  
and	
  KPMG.	
  It	
  will	
  reach	
  all	
  the	
  firms	
  with	
  more	
  than	
  50	
  employees.	
  It	
  is	
  hard	
  to	
  estimate	
  
precisely	
  how	
  many	
  people	
  can	
  be	
  reach	
  by	
  the	
  buzz	
  because	
  it	
  will	
  be	
  launched	
  in	
  public	
  
spots,	
  the	
  target	
  number	
  can	
  easily	
  change.	
  It	
  will	
  be	
  first	
  the	
  CEOs	
  and	
  second	
  the	
  project	
  
managers	
  themselves.	
  War	
  Child	
  needs	
  the	
  consulting	
  agencies	
  because	
  they	
  can	
  provide	
  
project	
  managers.	
  Project	
  managers	
  have	
  the	
  expertise,	
  they	
  have	
  the	
  right	
  management	
  
skills	
  that	
  War	
  Child	
  is	
  missing	
  to	
  achieve	
  their	
  set	
  goals	
  by	
  working	
  efficient.	
  The	
  Project	
  
manager	
  can	
  develop	
  himself	
  in	
  a	
  way	
  that	
  is	
  not	
  possible	
  in	
  a	
  consultancy	
  agency	
  by	
  
working	
  in	
  a	
  completely	
  different	
  environment.	
  Furthermore	
  Project	
  managers	
  can	
  build	
  up	
  
an	
  international	
  network	
  while	
  working	
  abroad.	
  

Universities/Students	
  
On	
  the	
  other	
  hand,	
  universities	
  will	
  be	
  targeted	
  in	
  the	
  Netherlands	
  in	
  order	
  to	
  provide	
  
students	
  and	
  establish	
  a	
  contest	
  for	
  students	
  to	
  compete	
  for	
  a	
  job	
  or	
  internship	
  at	
  War	
  




                                                                                                                                                   WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
Child.	
  The	
  targeted	
  universities	
  are	
  business	
  (management)	
  program	
  universities	
  and	
  
anthropological	
  programs	
  where	
  students	
  learn	
  about	
  management	
  and	
  different	
  cultures.	
  
The	
  student	
  will	
  be	
  inspired	
  by	
  the	
  challenge	
  which	
  will	
  beneficiated	
  students	
  in	
  network	
  
development	
  and	
  develop	
  new	
  experiences.	
  This	
  target	
  group	
  is	
  chosen	
  because	
  of	
  the	
  fact	
  
that	
  there	
  are	
  so	
  many	
  young	
  and	
  talented	
  students	
  that	
  are	
  willing	
  to	
  help	
  in	
  an	
  innovative	
  
                                                                                                                                                     	
  
way.	
  They	
  are	
  adventurous	
  and	
  willing	
  to	
  get	
  experience	
  abroad.	
  Besides,	
  they	
  don’t	
  need	
  to	
  




                                                                                                                                                                                                    	
  
be	
  paid	
  a	
  lot	
  of	
  money.	
  Getting	
  a	
  talented	
  student	
  in	
  the	
  team	
  will	
  create	
  a	
  win-­‐win	
  
situation.	
  Not	
  only	
  for	
  the	
  students	
  and	
  War	
  Child	
  but	
  also	
  for	
  consultancy	
  agencies.	
  They	
  
will	
  have	
  the	
  opportunity	
  to	
  get	
  talented	
  students.	
  This	
  helps	
  developing	
  their	
  brand	
  image	
  
by	
  involve	
  them	
  in	
  this	
  contest.	
  Besides	
  that	
  they	
  will	
  get	
  social	
  exposure,	
  brand	
  awareness,	
  
and	
  network	
  development.	
  

Customer	
  Friction	
  
To	
  create	
  a	
  successful	
  customer	
  relationship	
  with	
  the	
  target	
  groups,	
  the	
  customer	
  friction	
  is	
  
defined.	
  Both	
  project	
  managers	
  &	
  students:	
  

Situation:	
  He	
  is	
  looking	
  for	
  a	
  new	
  challenge	
  and	
  wants	
  to	
  do	
  something	
  different.	
  

Need:	
  He	
  is	
  looking	
  for	
  a	
  new	
  challenge	
  and	
  wants	
  to	
  do	
  something	
  different.	
  

Friction:	
  	
  Project	
  Managers	
  &	
  students	
  want	
  to	
  develop	
  themselves	
  but	
  don’t	
  want	
  to	
  give	
  
up	
  their	
  jobs	
  or	
  education	
  to	
  work	
  for	
  War	
  Child,	
  they	
  need	
  an	
  approval	
  from	
  their	
  
managers/universities.	
  

	
  
                                                                                                                                                     	
   15	
  
	
  



	
  
 
                                                               	
  
                                                               In	
  order	
  to	
  reach	
  the	
  different	
  target	
  groups,	
  War	
  Child	
  needs	
  
                                                                                                                                                                          Customer	
  
                                                               to	
  provide	
  the	
  right	
  message	
  to	
  the	
  right	
  target.	
  The	
  different	
  
                                                               channels	
  that	
  War	
  Child	
  is	
  going	
  to	
  use	
  are:	
  
                                                                                                                                                                          relationship?	
  
                                                               •	
  Buzz	
  marketing	
  to	
  everyone	
                                                                 The	
  target	
  groups	
  are	
  looking	
  for	
  
                                                                                                                                                                          new	
  challenges	
  and	
  want	
  to	
  do	
  
                                                               In	
  the	
  first	
  part,	
  the	
  target	
  will	
  be	
  everyone.	
  
                                                                                                                                                                          something	
  different,	
  this	
  is	
  what	
  War	
  
                                                               The	
  goal	
  is	
  to	
  deliver	
  a	
  feeling	
  of	
  guilt	
  and	
  shocking	
  people	
  by	
     Child	
  offers	
  by	
  our	
  concept.	
  In	
  order	
  
                                                               child	
  in	
  war	
  images.	
  But	
  also	
  let	
  them	
  know	
  about	
  the	
  project	
           to	
  create	
  a	
  strong	
  customer	
  
                                                               that	
  War	
  Child	
  wants	
  to	
  launch	
  and	
  that	
  War	
  Child	
  is	
  looking	
            relationship,	
  the	
  target	
  group	
  should	
  
                                                               for	
  consultancy	
  agencies’	
  help.	
                                                                 be	
  and	
  stay	
  triggered	
  by	
  War	
  Child.	
  
                                                               •	
  Buzz	
  marketing	
  &	
  Tablet	
  box	
  to	
  consultancy	
  agencies	
                            This	
  is	
  possible	
  by	
  creating	
  co-­‐
                                                                                                                                                                          creation	
  and	
  a	
  community.	
  
                                                               Then	
  CEOs	
  will	
  be	
  targeted.	
  The	
  “first	
  aid”	
  box	
  will	
  be	
  sent	
  to	
  
                                                               them.	
  This	
  box	
  will	
  contain	
  an	
  Ipad.	
  The	
  Ipad	
  will	
  provide	
  a	
            1.	
  Co-­‐creation	
  
                                                               “secret”	
  assignment	
  called	
  ‘Missions	
  Impossible”	
  presenting	
  
                                                               through	
  a	
  video.	
  The	
  video	
  will	
  present	
  War	
  Child,	
  their	
  future	
            War	
  Child	
  will	
  solicit	
  project	
  
                                                               projects	
  and	
  the	
  “help	
  call”	
  to	
  consultancy	
  agencies.	
                               managers	
  and	
  students	
  to	
  create	
  
       WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  




                                                                                                                                                                          more	
  value	
  for	
  each	
  parties	
  involved.	
  
                                                               •	
  Personal	
  contact	
  to	
  universities	
  
                                                                                                                                                                          Co-­‐creation	
  will	
  show	
  all	
  people	
  
                                                               Universities	
  will	
  be	
  contacted	
  personally	
  to	
  start	
  a	
                                involved	
  of	
  the	
  synergy	
  while	
  
                                                               partnership.	
  They	
  will	
  need	
  to	
  inform	
  their	
  own	
  students	
                         working	
  together.	
  They	
  will	
  have	
  the	
  
	
                                                             about	
  the	
  opportunity	
  of	
  working	
  for	
  War	
  Child	
  with	
  project	
                   feeling	
  to	
  provide	
  input	
  for	
  each	
  
                                                        	
  




                                                               managers.	
  
                                                                                                                                                                          other.	
  The	
  fact	
  that	
  they	
  will	
  be	
  
                                                               •	
  Social	
  media	
  to	
  project	
  managers,	
  consultancy	
                                        working	
  on	
  projects	
  for	
  developing	
  
                                                               agencies	
                                                                                                 countries	
  will	
  give	
  satisfaction	
  to	
  all	
  
                                                                                                                                                                          of	
  them.	
  
                                                               The	
  platform	
  that	
  will	
  be	
  made	
  will	
  provide	
  information	
  via	
  
                                                               Social	
  media.	
                                                                                         2.	
  Communities	
  
                                                               	
  
                                                                                                                                                                          By	
  creating	
  a	
  social	
  media	
  platform	
  
                                                                                                                                                                          that	
  will	
  keep	
  potential	
  project	
  
                                                                                                                                                                          managers	
  up	
  to	
  date	
  about	
  War	
  Child	
  
                                                                                                                                                                          and	
  their	
  development.	
  The	
  
                                                                              In                            Out
                                                                                                                                                                          relationship	
  will	
  provide	
  trust,	
  
                                                                              •  Network         •  Projects (Tablets)                                                    transparency	
  and	
  shows	
  the	
  social	
  
                                                                              •  Project manager •  Kick-off campagne
                                                                              •  Knowledge       •  Online project updates
                                                                                                                                                                          responsibility	
  of	
  the	
  consultancy	
  
                                                                                                                                                                          agencies,	
  project	
  managers	
  and	
  War	
  
                                                                                                                                                                          Child	
  itself.	
  

	
                                                                                                                                                                        	
  
       16	
                                                                                                                                                  	
  
                                                               	
  




                                                               	
  
 
INFRASTRUTURE	
  MANAGEMENT	
  	
  
Key	
  Activities	
  
The	
  goal	
  is	
  to	
  create	
  brand	
  awareness	
  and	
  a	
  motivation	
  to	
  help	
  (make	
  something	
  different).	
  
The	
  message	
  will	
  catch	
  their	
  attention	
  toward	
  child	
  in	
  war	
  areas	
  to	
  push	
  them	
  to	
  act	
  against	
  
it	
  by	
  providing	
  project	
  managers.	
  Third,	
  project	
  managers	
  will	
  be	
  contacted	
  through	
  social	
  
media.	
  In	
  that	
  way,	
  War	
  Child	
  wants	
  to	
  catch	
  their	
  attention	
  directly,	
  in	
  order	
  to	
  create	
  
spontaneous	
  interest	
  from	
  both	
  sides	
  (CEOs	
  and	
  project	
  managers).	
  CEOs	
  and	
  Project	
  
Managers	
  will	
  be	
  able	
  to	
  communicate	
  about	
  War	
  Child	
  projects	
  with	
  each	
  other	
  without	
  
War	
  Child	
  assistance.	
  Finally,	
  the	
  goal	
  for	
  War	
  Child	
  is	
  to	
  promote	
  the	
  project	
  to	
  universities	
  
students.	
  Universities	
  will	
  be	
  first	
  reached	
  by	
  the	
  buzz	
  and	
  second	
  reached	
  directly	
  (by	
  email	
  
and	
  posters	
  in	
  the	
  school).	
  Students	
  will	
  be	
  contacted	
  through	
  social	
  media	
  (Facebook,	
  
Twitter,	
  LinkedIn)	
  and	
  secondly	
  through	
  the	
  school	
  with	
  the	
  contact	
  person	
  between	
  War	
  
Child	
  and	
  the	
  university.	
  He/She	
  can	
  send	
  an	
  email	
  to	
  all	
  students	
  presenting	
  the	
  contest.	
  
The	
  contest	
  will	
  be	
  about	
  War	
  Child	
  project,	
  students	
  who	
  will	
  provide	
  the	
  best	
  “Workshop	
  
plan”	
  will	
  have	
  the	
  opportunity	
  to	
  go	
  abroad	
  and	
  work	
  in	
  partnership	
  with	
  War	
  Child	
  and	
  
consultancy	
  agencies	
  in	
  their	
  projects.	
  
	
  

Key	
  Partners	
  	
  




                                                                                                                                                              WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
War	
  Child	
  has	
  got	
  several	
  structural	
  partners	
  which	
  they	
  can	
  depend	
  on.	
  These	
  parties	
  offer	
  not	
  
only	
  financial	
  but	
  also	
  infrastructural	
  support	
  for	
  example.	
  In	
  this	
  case	
  the	
  NS	
  will	
  be	
  asked	
  to	
  be	
  
a	
  part	
  of	
  the	
  campaign	
  by	
  providing	
  access	
  to	
  various	
  stations	
  in	
  Holland	
  for	
  marketing	
  purposes	
  
and	
  advertisements	
  on	
  the	
  train.	
  T-­‐Mobile	
  will	
  be	
  asked	
  to	
  donate	
  the	
  necessary	
  Internet	
  tablets	
  
for	
  the	
  campaign.	
  Another	
  group	
  of	
  future	
  key	
  partners	
  will	
  be	
  different	
  universities	
  throughout	
  
Holland.	
  These	
  universities	
  will	
  be	
  targeted	
  in	
  order	
  to	
  provide	
  students	
  and	
  create	
  a	
  contest	
                      	
  




                                                                                                                                                                                                               	
  
around	
  the	
  campaign	
  for	
  an	
  internship	
  at	
  War	
  Child.	
  Dutch	
  newspapers	
  and	
  other	
  popular	
  
magazines	
  will	
  have	
  a	
  role	
  in	
  providing	
  (free)	
  advertisement	
  for	
  promotion	
  of	
  the	
  campaign.	
  
Since	
  War	
  Child	
  already	
  has	
  a	
  group	
  of	
  artists	
  that	
  are	
  ambassadors	
  for	
  their	
  cause,	
  a	
  few	
  of	
  
them	
  can	
  perform	
  at	
  the	
  launch	
  of	
  the	
  event	
  in	
  order	
  to	
  get	
  attention	
  from	
  peoples.	
  As	
  for	
  the	
  
catering	
  activities	
  at	
  the	
  launching	
  party,	
  caterer	
  Sodexo	
  will	
  take	
  charge	
  of	
  food	
  and	
  beverages	
  
during	
  the	
  evening.	
  Finally	
  the	
  platform	
  and	
  its	
  maintenance.	
  War	
  Child	
  has	
  to	
  find	
  a	
  suitable	
  
company	
  to	
  regulate	
  this	
  area.	
  It’s	
  very	
  important	
  that	
  there	
  will	
  be	
  no	
  difficulties	
  with	
  the	
  
website	
  or	
  other	
  components	
  of	
  the	
  platform,	
  because	
  they	
  can`t	
  afford	
  that	
  when	
  engaging	
  in	
  
social	
  media.	
  Also	
  this	
  part	
  can	
  be	
  done	
  by	
  suitable	
  interns	
  if	
  possible.	
  

	
  
Key	
  Ressources	
  
To	
  execute	
  the	
  campaign	
  successfully	
  War	
  Child	
  relies	
  on	
  financial	
  support	
  in	
  the	
  form	
  of	
  
donations	
  by	
  their	
  current	
  financial	
  partners.	
  You	
  can	
  think	
  of	
  advertisements	
  on	
  the	
  trains	
  
but	
  it’s	
  also	
  likely	
  that	
  the	
  launch	
  of	
  the	
  event	
  can’t	
  be	
  fully	
  donated	
  by	
  the	
  different	
  
partners	
  and	
  this	
  will	
  have	
  a	
  price	
  tag	
  on	
  it.	
  To	
  make	
  sure	
  that	
  everything	
  doesn’t	
  depend	
  on	
  
the	
  volunteering	
  there	
  has	
  to	
  be	
  a	
  cheque	
  available	
  for	
  any	
  contingencies. To	
  run	
  the	
  
campaign	
  successfully	
  War	
  Child	
  needs	
  a	
  team	
  of	
  project	
  managers	
  to	
  take	
  care	
  of	
  the	
  
different	
  stages	
  during	
  of	
  the	
  project.	
  These	
  managers	
  will	
  make	
  sure	
  that	
  every	
  stage	
  runs	
  
                                                                                                                                                                	
   17	
  
according	
  to	
  plan!	
  
	
  




	
  
 
                                                               CONCLUSION	
  
                                                               By	
  creating	
  competition	
  between	
  consultancy	
  agencies	
  you	
  make	
  them	
  fight	
  for	
  being	
  the	
  
                                                               best	
  and	
  stay	
  in	
  the	
  same	
  position.	
  In	
  that	
  way,	
  more	
  companies	
  want	
  to	
  be	
  part	
  of	
  it.	
  
                                                               Furthermore,	
  War	
  Child	
  needs	
  project	
  managers	
  every	
  year	
  so	
  it	
  is	
  possible	
  to	
  do	
  the	
  
                                                               contest	
  each	
  year.	
  The	
  goal	
  is	
  to	
  develop	
  an	
  annual	
  event	
  to	
  make	
  it	
  sustainable.	
  All	
  the	
  
                                                               concepts	
  will	
  be	
  applied	
  every	
  year	
  except	
  for	
  the	
  buzz	
  campaign,	
  which	
  will	
  change	
  
                                                               regarding	
  the	
  type	
  of	
  projects	
  launched	
  by	
  War	
  Child	
  in	
  the	
  future.	
  The	
  feedback	
  of	
  previous	
  
                                                               events	
  will	
  help	
  to	
  communicate	
  and	
  increase	
  the	
  attraction	
  towards	
  War	
  Child	
  in	
  order	
  to	
  
                                                               reach	
  more	
  companies.	
  

                                                               In	
  stage	
  ),	
  an	
  action	
  plan	
  will	
  be	
  provided	
  in	
  order	
  to	
  implement	
  the	
  concept	
  properly.	
  Four	
  
                                                               parts	
  will	
  be	
  describe:	
  

                                                                      •    The	
  planning	
  part	
  will	
  describe	
  all	
  the	
  steps	
  of	
  the	
  implementation	
  and	
  when	
  it	
  will	
  
                                                                           take	
  place.	
  	
  

                                                                      •    The	
  branding	
  and	
  communications	
  part	
  will	
  provide	
  information	
  about	
  how	
  will	
  we	
  
                                                                           brand	
  our	
  idea,	
  the	
  media	
  that	
  will	
  be	
  uses	
  and	
  why.	
  We	
  will	
  justify	
  the	
  use	
  of	
  media	
  
                                                                           according	
  to	
  the	
  proper	
  target	
  group.	
  	
  
       WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  




                                                                      •    The	
  financial	
  part	
  in	
  which	
  will	
  appear	
  what	
  will	
  it	
  cost	
  at	
  the	
  end?	
  	
  


	
  
                                                               	
  
                                                               	
  
                                                        	
  




                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  

                                                               	
  
	
     18	
  




                                                               	
  
 
  STAGE	
  !	
  –	
  PLAN	
  OF	
  ACTION	
  
  	
  

  After	
  creating	
  our	
  concept,	
  it	
  is	
  important	
  to	
  establish	
  a	
  plan	
  of	
  action.	
  A	
  plan	
  of	
  action	
  has	
  
  three	
  main	
  parts:	
  the	
  branding	
  and	
  communication	
  plan,	
  the	
  financial	
  plan	
  and	
  the	
  retro-­‐
  planning	
  part	
  describing	
  the	
  tasks	
  for	
  each	
  milestone	
  we	
  created.	
  	
  


  Planning	
  
  In	
  the	
  planning	
  you	
  can	
  read	
  about	
  our	
  promotions	
  and	
  what	
  tasks	
  need	
  to	
  be	
  done	
  to	
  make	
  
  this	
  promotion	
  a	
  success.	
  Our	
  planning	
  is	
  divided	
  in	
  four	
  promotion-­‐actions	
  with	
  each	
  a	
  
  specified	
  milestone.	
  This	
  milestone	
  can	
  be	
  seen	
  as	
  an	
  overall	
  goal	
  of	
  the	
  relevant	
  promotion.	
  
  Below	
  you	
  can	
  see	
  an	
  overview	
  of	
  our	
  promotions,	
  like	
  they	
  are	
  described	
  in	
  the	
  previous	
  
  chapter	
  and	
  their	
  milestone.	
  To	
  reach	
  each	
  milestone	
  we	
  made	
  a	
  list	
  of	
  tasks	
  to	
  follow.	
  For	
  
  each	
  task	
  we	
  described	
  why	
  we	
  do	
  it,	
  where	
  it	
  takes	
  place,	
  when	
  it	
  takes	
  place	
  and	
  how	
  long	
  
                                	
  
  the	
  step	
  will	
  take.	
  
  Buzz	
  marketing	
  campaign	
  	
  
  Milestone	
  1:	
  We	
  made	
  people	
  aware	
  of	
  War	
  Child’s	
  projects	
  and	
  needs,	
  and	
  established	
  an	
  
  indirect	
  connection	
  with	
  consultancy	
  agencies.	
  	
  




                                                                                                                                                                            WAR	
  CHILD	
  –	
  MISSION	
  IMPOSSIBLE	
  
  	
  
  First	
  aid	
  box	
  
  Milestone	
  2:	
  We	
  triggered	
  enough	
  CEO’s	
  to	
  appeal	
  project	
  managers	
  to	
  apply	
  for	
  War	
  Child	
  
  projects.	
  	
  
  	
                                                                                                                                                                          	
  




                                                                                                                                                                                                                             	
  
  Internet	
  platform	
  	
  
  Milestone	
  3:	
  We	
  created	
  an	
  interactive	
  Facebook	
  platform	
  to	
  display	
  the	
  latest	
  news	
  around	
  
  the	
  projects.	
  

  Students	
  for	
  War	
  Child	
  
  Milestone	
  4:	
  We	
  reached	
  and	
  convince	
  many	
  universities	
  and	
  students	
  to	
  accept	
  the	
  
  challenge.	
  	
  

  	
                                                   	
  


                                                    Preparation	
  M4	
                                   M4	
  


                             Preparation	
  M3	
                                                                    M3	
  

                                                                                                                                                            End	
  of	
  
                                       Preparation	
  M2	
                                                                    M2	
  
                                                                                                                                                           December	
  

                               Preparation	
  M1	
                                M1	
  
                                                                                                                                                                              	
   19	
  


                                       August	
               September	
                     October	
                      November	
  

Starting	
  of	
  July	
  
 	
  
War child – mission impossible
War child – mission impossible
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War child – mission impossible

  • 1.         MISSION  IMPOSSIBLE       Amsterdam,  15/06/2012   Narade  Clare,  Marijke  Ernest,  Aude  Laznowski,  Quentin  Leroy,  Bart  Soeters  ,  Ludo  Stanziani  ,  Linde    
  • 2.   WAR  CHILD      MISSION  IMPOSSIBLE               GENERAL     INFORMATION     Team  E1A2:  Narade   Clare,  M arijke  Ernest,   WAR  CHILD  –  MISSION  IMPOSSIBLE     Aude  Laznowski,     Quentin  Leroy,  Bart     Soeters  ,  Ludo  Stanziani   ,  Linde  van  Erp  and     Marion  Venmans.         Amsterdam,     15/06/2012     Advanced  Business   Creation,  Avans   University  of  Applied     Sciences       Tutors:  Jan  Spruijt,   Monique  Burggraaf                       1    
  • 3.       PREFACE   As  part  of  the  study  of  Advanced  Business  Creation  program,  at  Avans  University  of  Applied   Sciences  in  Den  Bosch,  we  have  been  asked  to  write  an  implementation  plan  for  War  Child,   that   are   interested   in   finding   innovation   concept   in   finding   project   managers   from   consultancy  agencies  for  free,  especially  in  the  Netherlands.   This  includes  a  research  analysis,  concept  development,  plan  of  action,  conclusions   and  recommendations   For   the   assembling   of   this   report,   special   thanks   go   out   to   teachers   from   Avans   University   of   Applied   Sciences,   which   include   Mrs   Monique   Burrgraaff   and   Ms   Jan   Spruit.   We   would   also   like   to   thank   War   Child,   for   giving   the   assignment   and   additional   information.   WAR  CHILD  –  MISSION  IMPOSSIBLE   At   last,   we   would   like   to   thank   every   other   person   that   has   helped   us   with   the   establishment  of  this  report.   With  this  report,  we  hope  to  give  a  good  overview  of  the  concept  we  created  to  be     taken  into  account  when  establishing  this  concept.                       2    
  • 4.     INDEX     PREFACE   ........................................................................................................................  2   INDEX  ............................................................................................................................  3   SUMMARY  ....................................................................................................................  6   INTRODUCTION  ............................................................................................................  8   STAGE  1  –  RESEARCH  ....................................................................................................  9   INTRODUCTION  ....................................................................................................................  9   STAGE  2  –  CONCEPT  ...................................................................................................  11   BUSINESS    MODEL  CANVAS  ................................................................................................  11   INTRODUCTION  ..................................................................................................................  12   CONCEPT  ............................................................................................................................  12   PRODUCT  INNOVATION   ......................................................................................................  14   WAR  CHILD  –  MISSION  IMPOSSIBLE   Value  proposition  ...........................................................................................................  14   Cost  structure  .................................................................................................................  14   Revenue  Streams  ............................................................................................................  14   CUSTOMER  RELATIONSHIP  .................................................................................................  15   Consulting  Agencies/Project  Managers  ..........................................................................  15       Universities/Students  .....................................................................................................  15   Customer  Friction  ...........................................................................................................  15   INFRASTRUTURE  MANAGEMENT  .......................................................................................  17   ...................................................................................................................  17     Key  Activities   Key  Partners  ....................................................................................................................  17   Key  Ressources  ...............................................................................................................  17   CONCLUSION  ......................................................................................................................  18   STAGE  3  –  PLAN  OF  ACTION  .......................................................................................  19   Planning  ......................................................................................................................  19   BUZZ  CAMPAIGN  ................................................................................................................  20   FIRST  AID  BOX  .....................................................................................................................  24   STUDENTS  FOR  WAR  CHILD  ................................................................................................  26   INTERNET  PLATFORM  .........................................................................................................  27   Branding  and  communication  plan  ...................................................................................  29   BUZZ  MARKETING  CAMPAIGN  ........................................................................................  29   Campaign  Definition  ...........................................................................................................  29   What?  .............................................................................................................................  29   Where?  ...........................................................................................................................  30     3   When?  ............................................................................................................................  30   Why?  ...............................................................................................................................  30    
  • 5.   How  long?  .......................................................................................................................  30   For  who?  .........................................................................................................................  30   Implementation  ..................................................................................................................  30   Who  are  you  going  to  reach?  ..........................................................................................  30   Communication  tools  ......................................................................................................  31   Action  point  .....................................................................................................................  31   Link  ..................................................................................................................................  31   FIRST  AID  BOX  WITH  IPAD  INSIDE  SENT  TO  CEOS  FROM  CONSULTANCY  AGENCIES  ..  31   Campaign  Definition  ...........................................................................................................  31   What?  ..............................................................................................................................  31   Where?  ............................................................................................................................  32   When?  .............................................................................................................................  32   Why?  ...............................................................................................................................  32   How  long?  .......................................................................................................................  32   For  who?  .........................................................................................................................  32   Implementation  ..................................................................................................................  32   Who  are  you  going  to  reach?  ..........................................................................................  32   Communication  tools  ......................................................................................................  32   WAR  CHILD  –  MISSION  IMPOSSIBLE   Action  point  .....................................................................................................................  33   INTERNET  PLATFORM  FOR  PROJECT  MANAGERS  .......................................................  33   Campaign  Definition  ...........................................................................................................  33   What?  ..............................................................................................................................  33     Where?  ............................................................................................................................  33     When?  .............................................................................................................................  33   Why?  ...............................................................................................................................  34   How  long?  .......................................................................................................................  34   For  who?  .........................................................................................................................  34   Implementation  ..................................................................................................................  34   Who  are  you  going  to  reach?  ..........................................................................................  34   Communication  tools  ......................................................................................................  34   Action  point  .....................................................................................................................  35   Link  ..................................................................................................................................  35   STUDENTS  FOR  WAR  CHILD  ................................................................................................  36   Campaign  Definition  ...........................................................................................................  36   What?  ..............................................................................................................................  36   Where?  ............................................................................................................................  36   When?  .............................................................................................................................  36   Why?  ...............................................................................................................................  36   How  long?  .......................................................................................................................  37   For  who?  .........................................................................................................................  37   Implementation  ..................................................................................................................  37     4   Who  are  you  going  to  reach?  ..........................................................................................  37   Communication  tools  ......................................................................................................  37   Action  point  .....................................................................................................................  37    
  • 6.   Link  .................................................................................................................................  37   Financial  part  ..............................................................................................................  37   BUZZ  CAMPAIGN  ................................................................................................................  38   FIRST  AID  BOX  .....................................................................................................................  39   STUDENTS  FOR  WAR  CHILD  ................................................................................................  39   INTERNET  PLATFORM  .........................................................................................................  41   TOTAL  .................................................................................................................................  41   CONCLUSION  &  RECOMMANDATION  ........................................................................  42   REFERENCES  ...............................................................................................................  43   APPENDIX  ...................................................................................................................  44   APPENDIX  I  –  RESEARCH  .....................................................................................................  44   APPENDIX  II  –  PRESENTATION  CONCEPT  ............................................................................  57   APPENDIX  III  –  FINANCIAL  TABLE   ........................................................................................  62         WAR  CHILD  –  MISSION  IMPOSSIBLE                             5    
  • 7.         SUMMARY     How  can  we  create  a  link  between  the  values  of  War  Child  and  missions,  visions  and   objectives  of  the  consultancy  firms?   To  answer  this  question  research  has  been  done.  The  most  important  findings  were  :   • Macro  environment   Companies  will  have  more  brand  transparency,  they  will  integrate  social  media  in   the  company  and  its  employees  will  be  more  flexible  in  the  future;   • Trends  &  Developments   It  becomes  more  and  more  important  to  be  social  connected,  social  responsible.   Transactions  will  be  less  about  cash  and  more  about  connection;   WAR  CHILD  –  MISSION  IMPOSSIBLE   • Market  trends     The  NGO  market  will  have  a  better  integration  of  beneficiary  groups  and   collaboration  with  the  private  sector  will  be  the  standard.  The  amount  of  consulting   companies  will  increase;       • Mission  &  Visions  consulting  companies     Consulting  companies  want  to  act  with  integrity,  do  the  right  thing,  be  committed  to   communities,  create  relationships  that  create  value:  be  social  responsible.  For  that   they  want  talent  and  networks  from  collaboration.     (Sources:  Appendix  I)     Mission  Impossible  is  a  concept  that  creates  a  link  between  the  values  of  both  War  Child   and  the  consulting  companies  by  helping  consultancy  agencies  with  the  search  for  talents   (students),  create  transparency,  brand  expression  and  shows  social  responsibility.  The   knowledge  of  both  companies  will  grow  and  the  offline  and  online  cooperation  will  help   building  a  network  and  will  result  in  a  business  relation  that  creates  value.  That  value  will   “not  be  count  in  cash  but  in  connection”.     War  Child  will  get  project  managers  offered  and  these  will  be  supported  by  new  you  talent:   students.  The  value  proposition  is:  ‘Consultancy  agencies  that  participate  in  challenging  War   Child  charity  projects  aboard  creates  a  social  character  to  their  brand  expression,  and  opens   new  possibilities  to  acquire  new  talents  and  business  opportunities.’   War  Child  Mission  Impossible  will  be  launched  with  three  different  campaigns:  a  buzz   campaign  launched  at  the  central  station  of  the  four  most  important  Dutch  cities,  a     6   campaign  for  the  consulting  companies  where  a  competition  will  be  launched  by  sending   the  mission  impossible  first  aid  kit  and  a  campaign  for  the  University  students  (see  figure  on   next  page.    
  • 8.   Student   compeooon   in   Universioes   Buzz   campaign   4   everyone   Compeooon   in  Consulong   companies       WAR  CHILD  –  MISSION  IMPOSSIBLE   A  national  buzz  will  be  created  through  an  intensive  campaign  at  various  big  train  stations  in   Holland  promoting  the  upcoming  program  ‘Mission  Impossible’.  At  the  station  platforms   there  are  information  points  where  the  public  will  be  informed  about  the  campaign.  This   location  will  also  be  used  to  increase  the  awareness  around  the  cause  of  War  Child.     By  involving  as  many  media  channels  as  possible,  the  goal  is  to  get  maximum  exposure       around  the  program.  In  this  way  there  is  a  bigger  chance  that  the  level  of  participation  (by     consultancy  agencies,  (partner-­‐)companies,  and  the  public  will  be  sufficient.       After  the  national  buzz,  the  First  Aid  Boxes  will  be  sent  to  various  big  consultancy  agencies   generate  the  action-­‐effect.  This  box  will  be  used  to  subscribe  their  participation  and  creates   the  effect  of  a  big  mission  and  the  urgency  of  participating  in  it.     A  platform  about  the  contest  will  be  launched  on  Facebook.  Via  this  channel  the  program   will  communicate  with  the  contenders  and  the  public  in  general.  In  the  first  instance  it  will   serve  as  a  subscription  and  promotional  channel,  but  when  all  the  contenders  are  on  board,   it  will  serve  as  a  platform  with  news  about  the  progress  of  the  contest  and  the  experiences   along  the  way.     Young  and  competent  professionals  will  also  be  targeted  in  this  concept.  This  will  be  done   by  an  introduction  of  the  program  at  various  Dutch  universities.  They  will  be  encouraged  to   come  up  with  creative  solutions  to  current  problems  War  Child  experiences.  The  best   entries  will  get  the  chance  to  actually  show  their  skills  abroad.     All  of  the  above  won’t  come  without  a  price  tag,  so  an  estimated  financial  report  has  been     7   added  to  the  concept.  War  Child  has  the  advantage  that  it  can  ask  their  partners  for   donations  and  also  create  new  sponsors  through  the  national  buzz  of  the  campaign.      
  • 9.   INTRODUCTION     Children  are  one  third  of  our  population  and  all  of  our  future.    -­‐    Child  Health,  1981   War  Child  is  a  well-­‐known  NGO  that  helps  children  and  young  people  affected  by  armed   conflict.  As  students  of  Advanced  Business  Creation  we  got  the  opportunity  to  work  on  a   project  for  War  Child  during  a  period  of  5  months.  There  was  need  for  creativity  and   innovation.  Innovation  to  attract  consulting  companies  that  are  willing  to  offer  enthusiastic   experienced  project  managers  over  the  next  four  years.     There  is  a  need  for  these  project  managers  because  War  Child  has  not  got  the  qualified   project-­‐and  program  managers  to  manage  the  numerous  projects  for  the  Ministry  of  Foreign   Affairs.  –  War  Child     To  solve  this  problem  we  did  research  for  trends  and  analysis  and  the  market  of  NGOs  and   brainstormed  for  weeks  to  come  up  with  the  right  concept.  Our  key  question  was:   How  can  we  create  a  link  between  the  values  of  War  Child  and  missions,  visions  and   objectives  of  the  consultancy  firms?   WAR  CHILD  –  MISSION  IMPOSSIBLE   The  objectives  were:   • 10  to  40  project  managers  in  4  years  without  any  costs  for  War  Child;   • Establish  a  clear  link  between  values  of  War  Child  and  its  projects  and  the   consultancy’s  DNA;       The  concept  is  based  on  the  findings  of  the  desk  research  we  did  (appendix  I).  In  this   document  we  start  with  these  findings  shown  in  a  info  graphic.  Then  you  will  read  stage  2:   our  concept  ‘Mission  Impossible’,  the  concept  is  explained  via  a  business  canvas.  Stage  3   shows  real  specific  what  campaigns  will  be  running  while  launching  the  concept,  when  they   will  take  place  and  what  they  will  cost.  It  is  a  recommendation  for  War  Child  to  get  more   experienced  project  managers  sponsored  by  consulting  companies.  It’s  a  way  to  involve   more  and  more  people  working  for  the  same  cause:  helping  War  Childs.                     8      
  • 10.   MISSION  IMPOSSIBLE   STAGE  !  –  RESEARCH   Before  starting  finding  new  ideas  and  elaborating  a  new  concept,  it  is  important  to  observe   and  learn  the  market  around  War  Child,  indeed  we  made  a  research  on  external  and  internal   factors  such  as  the  analysis  of  consultancy  agency  in  the  Netherlands,  mission  and  visions  of   War  Chid,  the  stakeholders  of  War  Child,  the  general  trends,  the  INGO’s  trends  and   consultancy  agency’s  trends  sources.     We  created  an  infographic  that  summarize  our  research.     INTRODUCTION   See  below  the  infographic  we  made  from  our  research.       WAR  CHILD  –  MISSION  IMPOSSIBLE               9        
  • 11.     WAR  CHILD  –  MISSION  IMPOSSIBLE   10            
  • 12.   After  our  research  and  analysis  of  the  market,  stakeholders,  macro  environment,  and   development,  the  second  step  is  to  raise  ideas  in  order  to  develop  a  consistent  concept.     STAGE  !  –  CONCEPT   Raise  ideas  is  brainstorming  in  order  to  develop  ideas,  make  ideas  diverge  and  converge.   This  way,  we  designed  a  concept  development  and  create  a  business  model  explained   through  the  business  model  canvas.     BUSINESS    MODEL  CANVAS               WAR  CHILD  –  MISSION  IMPOSSIBLE                                         11        
  • 13.   INTRODUCTION     War  Child  has  built  several  partnerships  in  the  past;  indeed  they  have  created  a  strong   brand  image  within  the  Netherlands  (last  month  they  got  a  contract  with  Microsoft,  for   instance).  Now,  they  have  enough  resources  (in  terms  of  money)  and  are  looking  for  project   managers  (for  free),  also  it  is  the  appropriate  time  for  them  to  launch  innovation  processes   to  develop  the  association.  They  cannot  go  further  without  finding  project  managers  to  lead   their  projects  because  they  have  a  lack  of  expertise  in  project  management  skills.  However,   because  of  their  values,  they  want  to  devote  all  the  money  they  have  collected  for  children.   It  is  then  the  perfect  time  for  War  Child  to  launch  this  campaign!   If  we  don’t  do  it  now  then…   As  the  project  become  more  complex,  War  Child  really  need  to  get  more  skill  associates  in   order  to  manage  their  project.  Moreover,  they  plan  to  use  those  project  managers  in  the   beginning  of  next  year.  Which  means  that  they  need  a  solution  to  find  Project  Manager  for   free  in  the  next  6  month.  If  the  campaign  is  not  started  before  September,  it  will  be  very   difficult  to  achieve  this  goal.   CONCEPT   WAR  CHILD  –  MISSION  IMPOSSIBLE   The  concept  consists  out  of  four  targets.  In  the  first  part  the  target  will  be  everyone,  it  will   attract  people  walking  by  the  place  where  the  pop  up  event  will  occurred.  The  goal  is  to   deliver  a  feeling  of  guilt  and  chocking  people  by  child  in  war  images.  But  also  let  them  know   about  the  project  that  War  Child  wants  to  launch  and  that  War  Child  is  looking  for     consultancy  agencies’  help.  Then  CEOs  will  be  targeted.  The  “first  aid”  box  will  be  sent  to     them.  This  box  will  contain  an  Ipad.  The  Ipad  will  provide  a  “secret”  assignment  called   ‘Missions  Impossible”  presenting  through  a  video.  The  video  will  present  War  Child,  their   future  projects  and  the  “help  call”  to  consultancy  agencies.  The  message  will  create  a  real   interest  for  the  companies  to  participate  and  to  create  brand  awareness  and  a  motivation  to   help  (make  something  different).  The  message  will  catch  their  attention  towards  children  in   war  areas  to  push  them  to  act  against  it  by  providing  project  managers.  Third,  project   managers  will  be  contacted  through  social  media.  In  that  way,  War  Child  wants  to  catch   their  attention  directly,  in  order  to  create  spontaneous  interest  from  both  sides  (CEOs  and   project  managers).  CEOs  and  Project  Managers  will  be  able  to  communicate  about  War   Child  projects  with  each  other  without  War  Child’s  assistance.  Finally,  the  goal  for  War  Child   is  to  promote  the  project  to  universities  students.  Universities  will  be  first  reached  by  the   buzz  and  second  reached  directly  (by  email  and  posters  in  the  school).  Students  will  be   contacted  through  social  media  (Facebook,  Twitter,  LinkedIn)  and  secondly  through  the   school  with  the  contact  person  between  War  Child  and  the  university.  He/She  can  send  an   email  to  all  students  presenting  the  contest.  The  contest  will  be  about  War  Child  project,   students  who  will  provide  the  best  “Workshop  plan”  will  have  the  opportunity  to  go  abroad   and  work  in  partnership  with  War  Child  and  consultancy  agencies  in  their  projects.     12    
  • 14.     Why  does  the  customer       choose  for  this?       1.  Consulting  Agencies   For  consultancy  agencies:  get  talent   from  school,  brand  image  by  involve   themselves  in  this  contest,  social   exposure,  brand  awareness,  and   network  development.       2.  Students       The  students  have  the  opportunity  to   WAR  CHILD  –  MISSION  IMPOSSIBLE     get  a  job  or/and  internship,  develop  his   network,  be  inspired  by  challenges,  and   getting  experience.       3.  Project  Managers     •  Attention kick-off (viral) •  School (talent) •  Concept development The  PM  can  develop  himself  in  a  way   that  is  not  possible  in  a  consultancy   agency  by  working  in  a  completely     different  environment.  Furthermore     PM  can  build  up  an  international     network  while  working  abroad.                   13        
  • 15.     PRODUCT  INNOVATION   We  connect  Project  Managers  with  War  Child  to  bring  management  skills  into  their  projects.   We  detect  and  deploy  talented  university  students  for  War  Child  and  consultancy  agencies.   Value  proposition   The  fact  consultancy  agencies  are  participants  in  challenging  War  Child  charity  projects   abroad  creates  a  social  character  to  their  brand  expression,  and  opens  new  possibilities  to   acquire  new  talents  and  business  opportunities.   The  goal  is  to  create  a  long-­‐term  competition  between  the  consultancy  agencies  about  a   War  Child  project  and  a  real  need  for  those  companies  to  be  involved  every  year,  thanks  to   the  buzz  and  other  promotion  activities  that  will  occur  every  year.   War  Child  offers  the  Consultancy  Agencies  several  great  advantages.  For  one  the  chance  to   build  their  brand  image  with  a  social  character.  Nowadays  it  is  almost  necessary  for  an   organization  to  associate  their  selves  with  projects  and  expressions,  that  gives  a  positive   influence  to  their  brand.  Like  participating  in  cooperation  with  NGO’s.  Next  to  that,  the   possibility  to  acquire  new  and  potentially  talented  employees  from  Universities.  The  role  of   WAR  CHILD  –  MISSION  IMPOSSIBLE   these  universities  will  be  to  select  new  talent  and  challenge  them  to  do  work  together  with   the  consulting  agencies,  in  assignment  of  War  Child.  The  value  for  universities  is  the  fact   that  they  get  exiting,   challenging  and  realistic  projects  to  develop  their  talented  students.  And  the  consulting     agencies  get  contact  points  to  spot  en  recruit  new  talents.  And  last  but  not  least  the  ability     to  enhance  their  business  potential  by  networking  and  exploring  new  markets,  when   operating  on  War  Child  projects  abroad.  You  can  think  of  local  communities  and  growing   regional  businesses  that  get  links  to  the  participating  consulting  agencies.   Cost  structure   As  described  in  the  problem  statement,  War  Child  doesn’t  have  the  financial  resources  to   cover  the  costs  of  the  concept.  Though  they  are  in  the  possibility  to  invest  working  hours   into  the  concept.  Other  costs  will  be  covered  by  our  key-­‐partners.  For  example  T-­‐mobile  will   provide  the  tablet  pc’s.   Revenue  Streams   The  consultancy  agencies  provide  work  hours  to  War  Child  by  giving  them  project  managers.   Furthermore  War  Child  creates  a  wider  network  through  a  contest  that  will  be  held  at   universities.  War  Child  will  deliver  the  new  talents  from  the  contest  to  the  consultancy   agencies.         14    
  • 16.     CUSTOMER  RELATIONSHIP   Consulting  Agencies/Project  Managers   The  first  target  group  is  all  the  big  consultancy  agencies  in  the  Netherlands  such  as  Deloitte   and  KPMG.  It  will  reach  all  the  firms  with  more  than  50  employees.  It  is  hard  to  estimate   precisely  how  many  people  can  be  reach  by  the  buzz  because  it  will  be  launched  in  public   spots,  the  target  number  can  easily  change.  It  will  be  first  the  CEOs  and  second  the  project   managers  themselves.  War  Child  needs  the  consulting  agencies  because  they  can  provide   project  managers.  Project  managers  have  the  expertise,  they  have  the  right  management   skills  that  War  Child  is  missing  to  achieve  their  set  goals  by  working  efficient.  The  Project   manager  can  develop  himself  in  a  way  that  is  not  possible  in  a  consultancy  agency  by   working  in  a  completely  different  environment.  Furthermore  Project  managers  can  build  up   an  international  network  while  working  abroad.   Universities/Students   On  the  other  hand,  universities  will  be  targeted  in  the  Netherlands  in  order  to  provide   students  and  establish  a  contest  for  students  to  compete  for  a  job  or  internship  at  War   WAR  CHILD  –  MISSION  IMPOSSIBLE   Child.  The  targeted  universities  are  business  (management)  program  universities  and   anthropological  programs  where  students  learn  about  management  and  different  cultures.   The  student  will  be  inspired  by  the  challenge  which  will  beneficiated  students  in  network   development  and  develop  new  experiences.  This  target  group  is  chosen  because  of  the  fact   that  there  are  so  many  young  and  talented  students  that  are  willing  to  help  in  an  innovative     way.  They  are  adventurous  and  willing  to  get  experience  abroad.  Besides,  they  don’t  need  to     be  paid  a  lot  of  money.  Getting  a  talented  student  in  the  team  will  create  a  win-­‐win   situation.  Not  only  for  the  students  and  War  Child  but  also  for  consultancy  agencies.  They   will  have  the  opportunity  to  get  talented  students.  This  helps  developing  their  brand  image   by  involve  them  in  this  contest.  Besides  that  they  will  get  social  exposure,  brand  awareness,   and  network  development.   Customer  Friction   To  create  a  successful  customer  relationship  with  the  target  groups,  the  customer  friction  is   defined.  Both  project  managers  &  students:   Situation:  He  is  looking  for  a  new  challenge  and  wants  to  do  something  different.   Need:  He  is  looking  for  a  new  challenge  and  wants  to  do  something  different.   Friction:    Project  Managers  &  students  want  to  develop  themselves  but  don’t  want  to  give   up  their  jobs  or  education  to  work  for  War  Child,  they  need  an  approval  from  their   managers/universities.       15      
  • 17.     In  order  to  reach  the  different  target  groups,  War  Child  needs   Customer   to  provide  the  right  message  to  the  right  target.  The  different   channels  that  War  Child  is  going  to  use  are:   relationship?   •  Buzz  marketing  to  everyone   The  target  groups  are  looking  for   new  challenges  and  want  to  do   In  the  first  part,  the  target  will  be  everyone.   something  different,  this  is  what  War   The  goal  is  to  deliver  a  feeling  of  guilt  and  shocking  people  by   Child  offers  by  our  concept.  In  order   child  in  war  images.  But  also  let  them  know  about  the  project   to  create  a  strong  customer   that  War  Child  wants  to  launch  and  that  War  Child  is  looking   relationship,  the  target  group  should   for  consultancy  agencies’  help.   be  and  stay  triggered  by  War  Child.   •  Buzz  marketing  &  Tablet  box  to  consultancy  agencies   This  is  possible  by  creating  co-­‐ creation  and  a  community.   Then  CEOs  will  be  targeted.  The  “first  aid”  box  will  be  sent  to   them.  This  box  will  contain  an  Ipad.  The  Ipad  will  provide  a   1.  Co-­‐creation   “secret”  assignment  called  ‘Missions  Impossible”  presenting   through  a  video.  The  video  will  present  War  Child,  their  future   War  Child  will  solicit  project   projects  and  the  “help  call”  to  consultancy  agencies.   managers  and  students  to  create   WAR  CHILD  –  MISSION  IMPOSSIBLE   more  value  for  each  parties  involved.   •  Personal  contact  to  universities   Co-­‐creation  will  show  all  people   Universities  will  be  contacted  personally  to  start  a   involved  of  the  synergy  while   partnership.  They  will  need  to  inform  their  own  students   working  together.  They  will  have  the     about  the  opportunity  of  working  for  War  Child  with  project   feeling  to  provide  input  for  each     managers.   other.  The  fact  that  they  will  be   •  Social  media  to  project  managers,  consultancy   working  on  projects  for  developing   agencies   countries  will  give  satisfaction  to  all   of  them.   The  platform  that  will  be  made  will  provide  information  via   Social  media.   2.  Communities     By  creating  a  social  media  platform   that  will  keep  potential  project   managers  up  to  date  about  War  Child   and  their  development.  The   In Out relationship  will  provide  trust,   •  Network •  Projects (Tablets) transparency  and  shows  the  social   •  Project manager •  Kick-off campagne •  Knowledge •  Online project updates responsibility  of  the  consultancy   agencies,  project  managers  and  War   Child  itself.       16        
  • 18.   INFRASTRUTURE  MANAGEMENT     Key  Activities   The  goal  is  to  create  brand  awareness  and  a  motivation  to  help  (make  something  different).   The  message  will  catch  their  attention  toward  child  in  war  areas  to  push  them  to  act  against   it  by  providing  project  managers.  Third,  project  managers  will  be  contacted  through  social   media.  In  that  way,  War  Child  wants  to  catch  their  attention  directly,  in  order  to  create   spontaneous  interest  from  both  sides  (CEOs  and  project  managers).  CEOs  and  Project   Managers  will  be  able  to  communicate  about  War  Child  projects  with  each  other  without   War  Child  assistance.  Finally,  the  goal  for  War  Child  is  to  promote  the  project  to  universities   students.  Universities  will  be  first  reached  by  the  buzz  and  second  reached  directly  (by  email   and  posters  in  the  school).  Students  will  be  contacted  through  social  media  (Facebook,   Twitter,  LinkedIn)  and  secondly  through  the  school  with  the  contact  person  between  War   Child  and  the  university.  He/She  can  send  an  email  to  all  students  presenting  the  contest.   The  contest  will  be  about  War  Child  project,  students  who  will  provide  the  best  “Workshop   plan”  will  have  the  opportunity  to  go  abroad  and  work  in  partnership  with  War  Child  and   consultancy  agencies  in  their  projects.     Key  Partners     WAR  CHILD  –  MISSION  IMPOSSIBLE   War  Child  has  got  several  structural  partners  which  they  can  depend  on.  These  parties  offer  not   only  financial  but  also  infrastructural  support  for  example.  In  this  case  the  NS  will  be  asked  to  be   a  part  of  the  campaign  by  providing  access  to  various  stations  in  Holland  for  marketing  purposes   and  advertisements  on  the  train.  T-­‐Mobile  will  be  asked  to  donate  the  necessary  Internet  tablets   for  the  campaign.  Another  group  of  future  key  partners  will  be  different  universities  throughout   Holland.  These  universities  will  be  targeted  in  order  to  provide  students  and  create  a  contest       around  the  campaign  for  an  internship  at  War  Child.  Dutch  newspapers  and  other  popular   magazines  will  have  a  role  in  providing  (free)  advertisement  for  promotion  of  the  campaign.   Since  War  Child  already  has  a  group  of  artists  that  are  ambassadors  for  their  cause,  a  few  of   them  can  perform  at  the  launch  of  the  event  in  order  to  get  attention  from  peoples.  As  for  the   catering  activities  at  the  launching  party,  caterer  Sodexo  will  take  charge  of  food  and  beverages   during  the  evening.  Finally  the  platform  and  its  maintenance.  War  Child  has  to  find  a  suitable   company  to  regulate  this  area.  It’s  very  important  that  there  will  be  no  difficulties  with  the   website  or  other  components  of  the  platform,  because  they  can`t  afford  that  when  engaging  in   social  media.  Also  this  part  can  be  done  by  suitable  interns  if  possible.     Key  Ressources   To  execute  the  campaign  successfully  War  Child  relies  on  financial  support  in  the  form  of   donations  by  their  current  financial  partners.  You  can  think  of  advertisements  on  the  trains   but  it’s  also  likely  that  the  launch  of  the  event  can’t  be  fully  donated  by  the  different   partners  and  this  will  have  a  price  tag  on  it.  To  make  sure  that  everything  doesn’t  depend  on   the  volunteering  there  has  to  be  a  cheque  available  for  any  contingencies. To  run  the   campaign  successfully  War  Child  needs  a  team  of  project  managers  to  take  care  of  the   different  stages  during  of  the  project.  These  managers  will  make  sure  that  every  stage  runs     17   according  to  plan!      
  • 19.   CONCLUSION   By  creating  competition  between  consultancy  agencies  you  make  them  fight  for  being  the   best  and  stay  in  the  same  position.  In  that  way,  more  companies  want  to  be  part  of  it.   Furthermore,  War  Child  needs  project  managers  every  year  so  it  is  possible  to  do  the   contest  each  year.  The  goal  is  to  develop  an  annual  event  to  make  it  sustainable.  All  the   concepts  will  be  applied  every  year  except  for  the  buzz  campaign,  which  will  change   regarding  the  type  of  projects  launched  by  War  Child  in  the  future.  The  feedback  of  previous   events  will  help  to  communicate  and  increase  the  attraction  towards  War  Child  in  order  to   reach  more  companies.   In  stage  ),  an  action  plan  will  be  provided  in  order  to  implement  the  concept  properly.  Four   parts  will  be  describe:   • The  planning  part  will  describe  all  the  steps  of  the  implementation  and  when  it  will   take  place.     • The  branding  and  communications  part  will  provide  information  about  how  will  we   brand  our  idea,  the  media  that  will  be  uses  and  why.  We  will  justify  the  use  of  media   according  to  the  proper  target  group.     WAR  CHILD  –  MISSION  IMPOSSIBLE   • The  financial  part  in  which  will  appear  what  will  it  cost  at  the  end?                                       18    
  • 20.   STAGE  !  –  PLAN  OF  ACTION     After  creating  our  concept,  it  is  important  to  establish  a  plan  of  action.  A  plan  of  action  has   three  main  parts:  the  branding  and  communication  plan,  the  financial  plan  and  the  retro-­‐ planning  part  describing  the  tasks  for  each  milestone  we  created.     Planning   In  the  planning  you  can  read  about  our  promotions  and  what  tasks  need  to  be  done  to  make   this  promotion  a  success.  Our  planning  is  divided  in  four  promotion-­‐actions  with  each  a   specified  milestone.  This  milestone  can  be  seen  as  an  overall  goal  of  the  relevant  promotion.   Below  you  can  see  an  overview  of  our  promotions,  like  they  are  described  in  the  previous   chapter  and  their  milestone.  To  reach  each  milestone  we  made  a  list  of  tasks  to  follow.  For   each  task  we  described  why  we  do  it,  where  it  takes  place,  when  it  takes  place  and  how  long     the  step  will  take.   Buzz  marketing  campaign     Milestone  1:  We  made  people  aware  of  War  Child’s  projects  and  needs,  and  established  an   indirect  connection  with  consultancy  agencies.     WAR  CHILD  –  MISSION  IMPOSSIBLE     First  aid  box   Milestone  2:  We  triggered  enough  CEO’s  to  appeal  project  managers  to  apply  for  War  Child   projects.           Internet  platform     Milestone  3:  We  created  an  interactive  Facebook  platform  to  display  the  latest  news  around   the  projects.   Students  for  War  Child   Milestone  4:  We  reached  and  convince  many  universities  and  students  to  accept  the   challenge.         Preparation  M4   M4   Preparation  M3   M3   End  of   Preparation  M2   M2   December   Preparation  M1   M1     19   August   September   October   November   Starting  of  July