London has poorer levels of wellbeing than elsewhere in the UK. Londoners doesn't receive treatment for their mental health difficulties, straining public and private resources. In this session we will share how we used service design to co-create an ecosystem of mental wellbeing services for the city of London, with the potential to scale throughout the UK.
1. The Future of Mental Wellbeing Services
A Case Study for London
Jennifer Bagehorn | Service Designer |
Livework
Gene Libow | Service Designer | Livework
20. London has the UK’s highest levels of anxiety and
almost a third of Londoners report low happiness
levels with half describing themselves as anxious.
The Office of National Statistics Annual Population Survey 2012/13
21. Many Londoners are likely to have a common mental
difficulty. Of these only 24% are likely to be receiving
clinical help for their condition.
The Office of National Statistics Annual Population Survey 2012/13
22. £7.5bn is spent each year by health and social care
on treatment, benefits, education and criminal
justice. A further £10.4 bn is lost each year to
London business and society.
The London Mental Health report 2014, GLA
41. "I think lack of sleep will make you
anxious, and that does make you
depressed, and obviously because
of the trauma what happened, but I
just tried to sail through it and I
don't think it has gone away.”
42. "I do find online very helpful
though, and speaking to people
online is quite good… to see what
other people are going through and
that might help you, that your
situation is not so bad. Or maybe
that you are giving somebody
advice, that can help them as well,
that's a good thing.”
44. “I don’t really know what causes it,
but I know I sweat profusely when
I sleep at night. I don’t know why,
but it wakes me up.”
45. “I got my own house, that I own.…
but I’m not living in it since I split
with my wife. I get to see my child
every weekend, which is not ideal, I
used to love going home, helping
her with her homework….I’m back
living in the room that I grew up
in….It’s not ideal is it? That could
be a contributing factor, I don’t
know.”
69. £7.5bn is spent each year by health and social care.
A further £10.4 bn is lost each year to London
business and society.
The London Mental Health report 2014, GLA
72. As a start, to test our hypothesis, the
team has conducted a small study.
3,557 people clicked ads related to sleep
on Google, Facebook and Twitter.
77. Connect with us
@jennbage | jennifer@liveworkstudio.com
@genelibow | gene@liveworkstudio.com
Jennifer Bagehorn
Service Designer
Livework
Gene Libow
Service Designer
Livework