Se ha denunciado esta presentación.
9 de feb. de 2015
Presentation about Knowledge Hub on what it is, the benefits and who's using it. Presented by Liz Copeland at Really Useful Day: Social media for councils in London on 6 February 2015.
6 February 2015
Collaboration, networks and the social hub
© 2014 CapacityGrid Knowledge Hub Limited 2
at your fingertips16
Knowledge Hub is a free to join cross-sector online collaboration
platform where its members connect, discuss, exchange knowledge and
develop initiatives to improve public services & create social value.
Discover knowledge to help you do your job
Save time and money
Connect with other people like you
Raise your profile
© 2014 CapacityGrid Knowledge Hub Limited 3
100,000 members and growing every day.
1,500 groups working to improve:
Consumer protection Transport Emergency services Education
Housing & planning Social care Foster care Community services
Open policy making Economic growth
Who is using Knowledge Hub?
Practitioners, elected members, teachers, civil servants,
researchers, policy makers, suppliers, volunteers… and many
© 2014 CapacityGrid Knowledge Hub Limited4
• Originally developed by the Local Government Association, now
part of CapacityGrid
• Expanded to wider public sector, UK and global
• Recommended by gov.uk & on G-Cloud
• Strategic direction determined by our members:
o KHub Advisory Board – key stakeholders from networks and
o User groups for co-production with members e.g.
Enterprise social networks
social intranet + social extranet + productivity tools
= the Social Hub
© 2014 CapacityGrid Knowledge Hub Limited5
Why go social?
• It’s the people, not the technology
• Knowledge Hub members demonstrate the benefits of collaboration
• We want to see more people realising those benefits through
• If it can work for individuals across organisations and sectors – why
not within organisations too?
• Innovation as a key driver for change – new ways of working
“Knowledge Hub helped me to write a strong
business case for my council to use social
media. Not only could I provide good case
study examples of how other councils use
social media and which platforms, I could also
refer the senior management team to
individuals who could answer their questions
about risks and time commitments. Progress
to deliver the social media strategy across the
council would have been much slower without
my membership of Knowledge Hub.”
Stacy Cosham, Broadland Council
“Without access to the Planning Advisory
Service (PAS) group I would have to build my
own database of contacts, but the day job
doesn’t allow me time to do this. Posting a
question or request for guidance in the forum
will always get at least one reply very quickly,
one or two replies on the same day, and many
more within a working week.”
Rebecca Staddon, Taunton Deane Council
© 2014 CapacityGrid Knowledge Hub Limited6
What’s the evidence for going social?
• Better communication and employee engagement = better
productivity (Engage for Success Nailing the Evidence report
• Evidence suggests that social intranets are more successful than
traditional static intranets – SouthEastern case study:
o Initial 3 month pilot static vs. social – 550 views vs. 52,000 views!
o In the first year – 80% employees registered, 2200 visiting every day, 500
actively posting, 60 business questions asked every week, 160 active
o More info: engageforsuccess.org/ideas-tools/case-study-digital-
Could we co-create something like this with councils and the
Knowledge Hub community?
© 2014 CapacityGrid Knowledge Hub Limited7
So, what is the Social Hub?
• A one-stop-shop, secure social intranet and extranet.
• Collaboration and productivity tools to engage employees and work smarter.
• Extranet feature for virtual working with partners.
• Self-branded, content manageable intranet and extranet landing pages.
• User-friendly web address for extranet landing page.
• Ability to message all Social Hub members.
• Access to the rest of Knowledge Hub to benefit from knowledge within the
• Reduces cost of hosting own intranet and extranet
• Opportunities for culture change –‘social’ aspects improve employee
engagement, productivity and collaborative working
• Ability to open sections to external partners as needed
• Secure hosting & upgrade path
© 2014 CapacityGrid Knowledge Hub Limited8
What’s free, what’s paid for?
Free Paid for
Individual membership Public sector owned private
groups – £800 pa
Public sector owned open
groups – from £3,000 pa
Public sector owned
Network (branded collections
of groups) – from £12,000 pa
Social Hub (intranet/extranet)
– free for councils if they sign
up by 31 March 2015
Social Hub (intranet/extranet)
– from £9,000pa for public
Premium services such as
project management & web
conferencing (dependent on
Where you go to work together
© Copyright 2014 Capacitygrid Knowledge Hub Limited. All rights reserved.