1. LORI R. LAVALLEE
6950 Pluto Avenue, Cocoa, Florida 32927
860-916-4168 · lorilavallee5@gmail.com
Possessing many successful years in high volume, fast-paced administrative support and leadership
roles, with a proven track record for successfully analyzing need, developing strategies and
implementing solutions. My experience, education and high levels of adaptability ensure I am a
value-added asset to any team!
ACCOMPLISHMENTS
· Selected by upper management to be an integral component of a team dedicated to starting up a new
branch. Successfully collaborated with team to become productive and profitable
· Consistently and regularly promoted to higher levels of responsibility; chosen by senior management
for promotion to Sales Coordinator Supervisor for my “deep-rooted leadership skills that are second to
none”
· Trained new hires on industry and company-specific policies and procedures, ensuring seamless
transition and increasing employee retention rates
· Developed and implemented formalized Customer Care Process, ultimately increasing customer
satisfaction survey results by over 5%
PROFESSIONAL EXPERIENCE
EMPLOYER: NUMOTION, Florida and Connecticut
Customer Care Coordinator 2014 to Present
Sales Coordinator Supervisor 2006 to 2013
Reimbursement Coordinator 1997 to 2006
 Effective sales support professional with extensive product knowledge; maintaining high customer
satisfaction ratings leading to repeat business
 Accurate / detailed review of complex medical documents; determine insurance requirements met,
decreased waiting times for customers
 Experience in many supportive aspects of a major company reorganization, including on-boarding
and training employees
 Interact well with external / internal customers; identified customer issues, concerns, effectively
resolving them; excel in customer satisfaction surveys
 Proficient in Microsoft products, Outlook, and other proprietary databases; chosen to conduct beta
testing on new systems implementation
 Organize, manage multiple projects from start to finish
 Approved time cards, managed sick / vacation leave, ensured adherence to budgets by managing
overtime usage, minimized cost to organization
 Billing/collections of complex medical claims; exceeded Daily Sales Outstanding(DSO) goals
 Working knowledge of HIPAA, ICD-10 coding, Medicare / Medicaid, Third Party Insurance / prior
authorization requirements, exposure to OSHA
EDUCATION
DEGREE: ASSOCIATE IN SCIENCE: Office Administration
Tunxis Community College, Farmington, CT
Dedicated and hardworking, graduated with honors