1. Lori Simpson
(905) 401-9313 email: email@example.com
2318 Hollow Rd Fonthill, Ontario L0S1E6
Leadership Development & Strategic Change Executive
Executive & Leadership Coach /Transformational Leader/Architect & Builder
Passionate about helping leaders to flourish, to create a positive impact, and to make the future they envision.
Committed to advancing global leadership capability as a cornerstone for future prosperity and wellbeing.
Creativity, strong business acumen & experience leading change are assets when working with clients on strategy
and the related leadership & organizational development.
Possesses a deep appreciation for the human imperative to engage all stakeholders in successful strategy execution.
Experience in international ventures, industry & enterprise initiatives, and community projects contribute to skill
in leveraging the diverse interests and capabilities required for success in a global environment.
Business development and innovation expertise has been developed working with business & technology partners
to create new business ventures, launch new products & services, and lead complex business initiatives.
Respected as a trusted partner and builder of talent, organizational capability, and leadership development impact.
Integrates neuroscience, organizational psychology, and behavioral science together with enduring leadership
principles & execution expertise to create pragmatic and innovative development approaches for clients.
Collaborates with progressive program facilitators & coaches for thought-leadership & solutions.
As an executive coach and partner in leadership development, works with leaders to optimize their performance &
Engaged, purpose-driven leaders create engaged purpose-driven organizations: Works with leaders to achieve this
through strengths-focused leadership development & team alignment.
President, Leading Minds,Niagara, ON (2013 - present)
Managing Director, NeuroBusiness Group LLC (Cambridge),Niagara (2010-2012)
Director, Business & Client Strategy, Canadian Banking, RBC Royal Bank, Toronto (2009)
Head, Sales Strategy, Business Financial Services, Canadian Banking, RBC Royal Bank, Toronto (2007 – 2008)
Head, Ontario HR & Senior Business Partner, Canadian Banking, RBC Royal Bank, Toronto (2005 – 2007)
Head, New Business Development, Applied Innovation, RBC Financial Group, Toronto (2003 – 2005)
Head, Market Responsiveness & Senior Program Manager, eCommerceRBC Financial Group, Toronto (1999– 2003)
Senior Manager, Channel Strategy, Business Banking, RBC Financial Group, Toronto (1998-1999)
Senior Program Manager, Integrated Solutions, Business Banking, RBC Financial Group, Toronto (1997– 1998)
Senior Manager, Organizational & PerformanceDevelopment, Payroll Technologies, RBC (1995 –1997)
Manager, CorporateHuman Resources - International, RBC Financial Group, Toronto (1991-1995)
Executive Management Assistantto the Chairman & CEO, RBC Financial Group, Toronto (1989-1991)
Various Field Management Roles, Royal Bank of Canada,Golden Horseshoe (1983 – 1989)
Leadership Development &
•Executive Leadership Advisor &
•NeuroCoach Practitioner & Facilitator
•Organizational Effectiveness Strategy
& ROI metrics
•Development design & management
•Engagement &Wellbeing Strategies
• Talent & Succession Management
Strategic Change Leadership
• Strong team leadership capability
•Proven in strategy execution for
fostering change &achieving results
• Collaboration, Impact & Influence,&
•Performance metrics & analysis
•M & A integration strategy
•Thought-leadership for peak
performance,growth & resiliency
Business Innovation & Growth
•Strong business accumen
•Client &partner relationship building
• Business opportunity identification,
assessment & development.
•Proven ability to bring new, viable
business offerings to market
2. Leadership Development, Building Organizational Capability & Performance
Pioneer of change management capability building at RBC, initiated with M & A in 1995; Includes architecting the
RBC guidelines for leaders and developing the ROI model required for program approval.
Led the design and implementation of a new organizational structure & people development strategy to support
business redesign for RBC Payroll Technologies; The strength of the market leadership and higher productivity,
positioned the business to be soldat a premium. Nominated by the employees and selected by Business Banking
leadership for the RBC Performance Achievement Award for positive leadership impact.
Led the RBC Leadership Development initiative for key talent & succession across 3 Business Units to build depth &
breadth of top leadership, focusing on vertical development through challenging assignments & coaching.
Spearheaded creation of a “world class” Sales Leadership role design & development program for over 100
Commercial executives, in collaboration with the Sales Executive Board, Washington.
Collaborated with RBC Ontario business leaders to implement new market structures, role design & talent
development, performance management, and compensation for strategic client roles that helped Ontario achieve
overall market contribution growth of 12% and contribute over 45% of Canadian Banking revenue.
Led development and launch of the RBC National Canadian Banking Integrated Talent Management program and
decision support tools. Nationwide, 91% of Canadian Banking HR Business Partners gave this program the highest
possible rating in contributing to their effectiveness in talent management & development.
Led the Payroll Technologies Client Training team to redesign programs, using contemporary adult learning
principles to enhance program effectiveness & their performance as trainers; The following year, an incremental
$300M client revenue was generated & an estimated $1MM was saved in related client service calls.
Led team accountable for ‘Client Industry Specialization Strategy’ enablement, contributing to superior revenue growth,
higher client ratings, & engagement ratings in the top quartile of High Performing North American Companies . Including:
New role design; Development of 6 toolkits & key role foundational learning programs to build expertise of relationship
managers; Co-design of a new Sales and Market Planning approach including assessment ofthe market opportunity by
industry and building of client alignment resources for optimal client management.
Accountable for the design & approval of a new B2B Client Relationship & Sales Leadership model, competencies
and development as a key requirement for the Commercial Financial Services business transformation.
Strong recommendations from leaders advised & coached for over 20 years, including recent work with leaders to
become transformational, authentic leaders; going from purpose to impact; resilience & agility; developing
leadership brand & presence; and entrepreneurship.
Strategic Change Leadership
Provided strategic oversight for the successful integration of a $400 million business acquisition and coached key
executives during the planning and early stages.
Led the Sales Strategy team during initiation of a business transformation,designed to create a differentiated and superior
client experience, delivered through the most engaged team of professionals.Accountable for the sales strategy, impacting
almost 3000 relationship managers and leaders, including role and market design; performance management;
compensation design; and accountability for the $8Million annual investment in new learning design.
Led the RBC Human Resources team in Ontario, responsible for advising 4 Regional Presidents and their senior
leadership teams on talent management and strategic change during the RBC “Client First “ CEO sponsored
transformation. Accountable for a new national talent management approach & analytics, implemented for role succession
and talent development in key segments and for top talent.
Architected & managed the national change management strategy for a RBC Business Banking Transformation:
Established balanced scorecard, SLA, communication plan, cross-country change integration leads, and the
leadership development to ensure successful implementation: Business Banking significantly improved business
performance, accounting for almost 33% of the RBC Canadian Banking net income, a 21% increase in 2 years.
Led negotiations of the employee components for the sale of Payroll Technologies business, introducing the
concept of “Total Rewards” as the strategy for transitioning a committed work force, with over 90% of the
professionals joining ADP. This was a key requirement of the deal, increasing the value by almost $10 million,
ensuring the employment of 550 payroll professionals, and the continued high calibre service to over 16000
Planned and managed leadership preparation and stakeholder communications for the sale & transition of a
business. Received the International Association of Business Communicators’ “Award of Excellence”.
Accountable for the RBC Business Banking strategy for client sales and service network decisions during RBC-BMO
3. Business Innovation & Growth
Start-up of own business, profitable in first year with accelerating growth through innovative offerings and strong
referrals from clients.
Led a team of entrepreneurial thought leaders and skilled program managers to commercialize eBusiness innovations .
Assessed &shaped over25 innovations; Managed the portfolio of alliances with original RBC investment value of close
to $40 Million. Secured premiums on 2 of 3 investment divestitures during a difficult market. In 2011, anothermarket
leader acquired one of the original start-ups for US $465 Million.
Collaborated with various RBC Business Groups and Strategic Ventures Fund to assess & develop innovations with
global technology & business partners for “the way business will be done 3-5 years in the future”.
Greenfield role in securing the right people, capital, and sponsorship for the RBC eCommerce business unit and in
defining strategy and goals. Team goals achieved include tripling RBC online customers to 1 Millionin 18 months,
and establishing the eCommerce alliance group that developed new businesses with external partners.
Led customer-centric strategy for data aggregation and online account authentication for RBC; RBC was the first
globally, to offer clients “My View” hub to manage their finances. Collaborated with external technology and
business partners, leading negotiation of equity and operating agreements to create this service.
Initiated & Co-Chaired the Canadian Financial Services Industry Group to develop a new secure and trusted online
exchange for customer initiated authentication and online data and money movement.
Led development of the framework for Business client value propositions and channel choices for emerging
Education and Professional Enrichment
Certified Master Coach, Behavioural Training Institute, New York (International Coaching Council)
Certified NeuroCoach Practitioner & Associate, NeuroBusiness Group LLC (Harvard Cambridge)
World Business & Executive Coach Summit & Member, (London,UK)
Institute 0f Coaching Member, Harvard University (Cambridge)
Advanced Coaching Conversations & Member, Centre for Advanced Coaching (California)
Accelerated Change Management – Accreditation in Strategic Change Management, IMA (California)
Fellow of the Institute of Canadian Bankers, Graduate Program Queens University, Kingston
Honours Bachelor of Business Administration, Finance. Wilfrid Laurier University, Waterloo
Major Speaking Engagements include Financial Supermarkets Peak Performance (Atlanta), Canadian Compensation
Association (Montreal), Ontario Chamber of Commerce (Toronto), BIA (California), Centre for Quality and Productivity
(California), Westminster and City (London UK), Gartner (Boston), NACHA (Dallas, Texas), Chamber of Commerce (London)
Other leadership involvement includes:
Project Thrive - U35 Regional Leadership Team
Niagara Integrated Film Festival, Executive Advisor
Niagara International Friendship Educational Exchange (Japan-Canada) Fundraising Committee
Sheridan College E-Commerce Management Program Advisory Committee
Board Member: Viewtrak Technologies Ltd 2003-2004
Board Member: Net3F Ltd. (Carrus) 2003-2004
Board Advisor: Cash Edge Inc. 2000-2005
Board Advisor: Mediagrif Interactive Technologies 2003-2005
Co-Chair Canadian Interbank Group/CPA – Funds Transfer & Authentication 2002-2003
RBC Representative Canadian Privacy Commissioner Hearings on Data Aggregation 2002
Global Steering Committee and Working Group BITS – Data Aggregation & Authentication 2000-2003