This short webcasts explains how you can dimension and calculate the profitability of your Contact Centre and also find ways to improve it by getting more from your pool of agents.
2. Nixxis in a nutshell
• Founded in 2006 by call center experts with 100+ year experience
• Headquarters in Brussels, Belgium
• Good logistic coverage in Europe (9 offices, 30 countries)
• Focus on software development
• Target: customer contact & interaction centers (10 to 500 agents)
• On-site installation and cloud-based deployment
• Go-to-market model / major channels
(integrators, outsourcers, telco providers, end customers)
3. NIXXIS WILL HELP YOU LIVE UP TO YOUR
CUSTOMER INTERACTION CHALLENGES
40. Campaign N
Database
Activity 1
Activity 2
Activity N
Campaign 1
Database
Team X
Team Y
Agent A
Agent B
100%
100%Activity 1
Queue 1
Team Z
Agent C
100%
Queue 3
Activity N
Queue 2
Team V
Agent D
100%
Queue 4
Activity 2
41. Campaign N
Database
Activity 1
Activity 2
Activity N
Campaign 1
Database
Team X
Team Y
Agent A
Agent B
100%
100%Activity 1
Queue 1
Team Z
Agent C
100%
Queue 3
Activity N
Queue 2
Team V
Agent D
100%
Queue 4
Activity 2
MultiwaveCampagnis
44. Campaign N
Database
Activity 1
Activity 2
Activity N
Campaign 1
Database
Team X
Team Y
Agent A
Agent B
100%
100%Activity 1
Activity 2
Queue 1
Team Z
Agent C
100%
Queue 3
Activity N
Queue 2
Team V
Agent D
100%
Queue 4
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