The document discusses how customers have become more demanding in the digital age and outlines Nixxis Contact Suite solutions to help companies meet these changing customer interaction challenges. It notes that if Facebook were a country it would be the 3rd most populated, that 6 billion cell phones are in use worldwide, and that Nixxis solutions focus on human resources, performance, service levels and technology to provide the best customer experience.
26. Nixxis Contact Suite Basic & Premium
Covers 80% of market needs
Complete Customer Contact Center solution
Straightforward architecture
Fast installation
Short training period
No need for professional (integration/maintenance)
services
Easy campaign creation and client file management
Upgradable to higher NCS versions > investment is safe!
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28. Nixxis Contact Suite Enterprise & Pro
Most complete solution on the market
Seamless integration of all media
Fully IP-based
Geographically independent
Advanced features
Smooth switching between interaction channels
Centralized management and reporting
Advanced routing and profiling
Robust and secure architecture
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29. WHY NIXXIS SOLUTIONS?
WE’RE SIMPLY THE BEST!
Our products take into account human resources,
performance, service levels, quality standards,
operating costs and technology.
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30. Serving you …
Profit-based routing
Better customer experience / higher profits
HR-based team overflow
Staff optimization
Smart (dialing) algorithms
Campaigns in line with business objectives
Multi-wave campaigns
Staff & supervisor optimization
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31. Serving you …
Media blending
Multichannel approach
Multi-site deployment (onsite, offshore, home)
Virtual contact center, no geographic constraints
‘In the cloud’
Advanced recording included
Store, find, learn
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32. Serving you …
Voice broadcasting
Specific voice messages
Open architecture
Easy integration & fast time to market
Easy to install & maintain
Stable infrastructure
Low TCO
Guaranteed Return On Investment
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33. Talking about ROI … imagine this!
1 resource = € 24 per hour
10% improvement in performance
> € 2,4 per hour
6 working hours/day
220 working days/year
50 resources
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34. Start
2,4 x 6 x 220 x
50
counting
€ 158.400/year
€ 792.000/ 5 years
your
PAYBACK < 6 MONTHS
Investment only 2,5%
profits!
of total cost!
36. Embrace innovation and change
Reach out to your customers
Connect to them
Influence them
Engage them in transactions
Trust upon Nixxis to help do so!
37. Nixxis in a nutshell
Founded in 2006 by call center experts with yearlong
experience
Headquarters in Belgium
Good logistic coverage in Europe (9 offices)
Focus on software development
Target: contact & customer interaction centers (15 to 150
agents)
On-site installation and cloud-based deployment
Go-to-market model / major channels (integrators, outsourcers,
telco providers, end customers)
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38. Value proposition for integrators
Total integrated contact center solution
Multimedia
Latest technology
Can be integrated with CRM, ERP, …
Can be deployed on-site or in cloud mode
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39. Value proposition for outsourcers
Multi-channel, multi-tenant, full blending
Unique functionalities
Group-, skill- & profit-based routing
Campaigns & sub-campaigns: activities
Multi-wave activities
In- & outbound
Multiple media
Activity workflow
Increased agent productivity
Guaranteed ROI
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40. Value proposition for Telco’s
Total integrated solution
On Client site or in “The cloud”
Inbound ACD
IVR
Outbound dialer (manual, preview, progressive, predictive)
Easy to install
Multi-tenant
Search mode
Scripting
Supervision
Recording
Reporting
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41. Value proposition for End customers
Total interaction platform
Consistent and complete information
Response to ever-more demanding customer
Cross-channel integration
Basic or extended functionalities
Can be integrated with existing databases and
applications
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