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Best Tools to Develop Soft Skills in Scrum\Agile Development Teams

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Best Tools to Develop Soft Skills in Scrum\Agile Development Teams

  1. 1. www.luxoft.com Best Tools for Developing Soft Skills in Agile Teams Luxoft Agile Practice Webinar By Vyacheslav Moskalenko 12 Feb 2016
  2. 2. www.luxoft.com Introduction Slava Moskalenko Agile Coach at Luxoft Professional Scrum Trainer at scrum.org https://ua.linkedin.com/in/slavamoskalenko
  3. 3. www.luxoft.com
  4. 4. www.luxoft.com Session Plan  What am I looking for?  What are the key soft skills in agile teams?  How to train soft skills and who is accountable for that?  What are the tools we can use for improving our soft skills?  Materials for further reading and watching  ICAgile session attendance code  Q/A
  5. 5. www.luxoft.com Best Ever Agile Team HAPPY FACES MANY LAUGHS GOOD APPEARANCE POLITE INTERACTIONS I’m still looking for such a team. But it hearts me as I see it unrealistic COMPLETE HARMONY
  6. 6. www.luxoft.com Another Picture of the Team Meeting CONCERNED FACES SERIOUS FACIAL EXPRESSION ORDINARY APPEARANCE DISORIENTED Meeting With One of The Best Agile Coaches in IT community
  7. 7. www.luxoft.com My Eyes Were Opened War Contest Fortification Productive Dissent Complete HarmonyNOT AGILE
  8. 8. www.luxoft.com This Team Might Be Completely Dysfunctional I disagree … BUT … they are so HAPPY I think I have great negotiation skills I want this meeting to finish sooner I have a couple of good ideas, but don’t want to create a buzz Are you still looking for such a team. This might be a big FAKE
  9. 9. www.luxoft.com What Is Preferred Team Picture? War Contest Fortification Productive Dissent Complete Harmony THIS IS AGILE TEAM
  10. 10. www.luxoft.com Avoid Counter-Productive Conflict War Contest Fortification Productive Dissent Complete Harmony STILL AGILE, BUT …
  11. 11. www.luxoft.com War War Contest Fortification Productive Dissent Complete Harmony ????
  12. 12. www.luxoft.com Soft Skills For Agile Team War Contest Fortification Productive Dissent Complete Harmony Presentation Skills
  13. 13. www.luxoft.com Feedback Skills Should Be COIN Connect to: team agreements, values & goals Observations: some facts of what is good or wrong Impact: on work results, myself, team spirit Next Steps: suggestions and agreements I remember that we as a team agreed to keep our builds green In the morning I found that the build is broken and the last commit was yours Our team is wasted couple of hours in the morning to fix it Shall we meet once again and review our agreements?
  14. 14. www.luxoft.com What if COIN Only Observation and Next Steps ??? In the morning I found that the build is broken by your commit Can you fix that? It is not my fault. She just cannot understand how much pain I had in my back yesterday War Contest Fortification
  15. 15. www.luxoft.com What if COIN Only Connection??? Just for your information. The build is RED AND… ??? WTF ??? War Contest Fortification
  16. 16. www.luxoft.com What if COIN Only Impact ??? I feel disappointed because of failed build And I feel great you are disappointed today. HAHAHA War Contest Fortification
  17. 17. www.luxoft.com COIN should be COIN??? I feel disappointed because of failed build And I feel great you are disappointed today. HAHAHA War Contest Fortification
  18. 18. www.luxoft.com COIN Should Be COIN I remember that we as a team agreed to keep our builds green In the morning I found that the build is broken and the last commit was yours Our team is wasted couple of hours in the morning to fix it Shall we meet once again and review our agreements? No need to review it. My fault, and next time I’ll be more careful War Contest Fortification Productive Dissent Complete Harmony
  19. 19. www.luxoft.com Responsibility Skills Should Be Intentional Christopher Avery  Awareness  Intention  Confrontation
  20. 20. www.luxoft.com Responsibility Was Born in Confrontation In the morning I found that the build is broken What we can do about that? It is not my fault. Peter did the latest commit?
  21. 21. www.luxoft.com From BLAME to JUSTIFICATION What else we can to make our process more reliable so that we are less depending on people’s factor Probably we don’t pay enough attention to educate people
  22. 22. www.luxoft.com From JUSTIFICATION to SHAME How can we fix that? If I would have more time I were put more efforts to monitor our build status
  23. 23. www.luxoft.com From SHAME to OBLIGATION How can I help you in that? No, no. No worries, I will put that under my control.
  24. 24. www.luxoft.com From OBLIGATION to RESPONSIBILITY I think that you don’t have enough capacity to control that alone I think we have to discuss it with all the team members and create more reliable process
  25. 25. www.luxoft.com From RESPONSIBILITY to HABIT I see that the build is green most of the times Yes, it is not ideal, but we have regular CI catch-ups and improving our process. Three weeks after
  26. 26. www.luxoft.com Presentation Skills Should Be Creative
  27. 27. www.luxoft.com Many Presentation Techniques Implies Whiteboard Mind Maps Cause And Effect Analysis Causal Exploration
  28. 28. www.luxoft.com Information Radiator  Is large and easily visible to the casual, interested observer  Is understood at a glance  Changes periodically, so that it is worth visiting  Is easily kept up to date
  29. 29. www.luxoft.com Low-tech Tools Reinforce Soft Skills Development  Creativity  Innovation  Collaboration
  30. 30. www.luxoft.com Questions? War Contest Fortification Productive Dissent Complete Harmony Presentation Skills
  31. 31. www.luxoft.com Recommended Materials COIN FEEDBACK - http://everydayfeedback.com/2011/01/easy-method-for-giving-feedback- %E2%80%9Ccoin%E2%80%9D/
  32. 32. www.luxoft.com Available Trainings and Workshops of Luxoft Agile Practice  ICAgile Certified Professional - Agile Fundamentals https://icagile.com/icagile-certified-professional  ICAgile Certified Professional - Business Value Analysis https://icagile.com/icp-business-value-analysis  ICAgile Certified Professional - Agile Team Facilitation https://icagile.com/icp-agile-team-facilitation  Professional Scrum Master https://www.scrum.org/Courses/Professional-Scrum-Master  Management 3.0 https://management30.com/events/two-day-course/  Custom Workshops: • Coaching and self-coaching; • Agile project management; • Agile project metrics; • Motivation models; • Feedback gathering; • etc.
  33. 33. www.luxoft.com Way Forward – ICAgile Certified Professional ICAgile Certified Professional – Agile Fundamentals Details - https://icagile.com/icagile-certified-professional Registration ­ For Luxoft employees https://inthr.luxoft.com/IntHRWebApp/aspx_PTC/CreateRequestInternal.aspx?Course=SDP-031 ­ For non-Luxoft – http://www.luxoft.com/agile/icagile-certified-professional-icp/#request
  34. 34. www.luxoft.com More Information  agile@luxoft.com  http://www.luxoft.com/agile  http://blog.luxoft.com/agile  https://sentinel2.luxoft.com/sen/wiki/display/AGLP/About+Us (Luxoft employees only)  http://www.luxoft.com/agile-lean-webinars-schedule My personal contacts:  vmoskalenko@luxoft.com  https://ua.linkedin.com/in/slavamoskalenko
  35. 35. www.luxoft.com Next Events  24.02.2016 15-16 MSK Svetlana Mukhina Как мотивировать себя и свою командуhttps://attendee.gotowebinar.com/register/3806615180786336769  04.03.2016 14-15 MSK Slava Moskalenko Managing Communication Barriers in Geographically Dispersed Teams  18.03.2016 15-16 MSK Svetlana Mukhina Team Coaching
  36. 36. www.luxoft.com Q&A

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