1. LYNN DEEN
6577 Western Skies Way | Mississauga | L5W 1G4
Home: 905-565-9161 • Cell: 647-302-4977
lynn.deen@hotmail.com
SUMMARY
Over 5 years of Administrative experience and Project Coordination combined with excellent people skills.
Excellent Writing Skills, Reporting Skills and Verbal Communication. Supply Management, Scheduling. Time Management,
Presentation Skills, Equipment Maintenance, Travel Logistics,
Proficient in: MS Office (including MS Project,) Excel, Word, PowerPoint, Access, Lotus, SharePoint, MS Visio, PageMaker,
Bookkeeping level 1 & 2, Budget Forecasting,.
• Proven ability to handle a variety of tasks simultaneously, independently or as a team player, efficiently and
promptly, in complex/fast pace environments under stressful circumstances.
• Able to successfully engender professional and respectful communication between colleagues, and external
shareholders/parties to attain the full potential of various projects, resulting in deadlines being met in a timely
and efficient manner.
• Maintains confidentiality and protects operations by keeping information confidential.
• Excellent time management skills, consistently meets deadlines.
• Effectively maintain historical reference by developing and utilizing filing and retrieval systems; recording meeting
discussions
EXPERIENCE
ACTAVIS PHARMACUTICALS Robert Half – Temporary Employment – 06/2015 – Present
Customer Service Representative
• Manage dropship orders and inquiries by managing EDI orders the Dropship email box and serving as an initial
point of contact for customer telephone calls
• Remain available to answer incoming calls promptly; while making sure all enquires and complaints are
answered/solved promptly.
• Maintaining customer satisfaction to exceed expectations
• Perform all SAP transactions related to sales order management, including order entry and modification,
applying and removal of order blocks, document dispute processing
• Maintains a detailed working knowledge of client’s requirements in transporting products
• Initiate requests for new customer accounts and account changes
• Exhibit a high level of professionalism in interacting with customers and personnel at all levels; attentive to the
needs of all customers; has patience and ability to deal with difficult callers; is able to manage conflicts as they
arise.
NOVO NORDISK CANADA INC.
Quality Assurance Assistant Robert Half - Contract – 06/2014 – Contract End-02-2015
• Product Release – Coordinate receipt of release documents from Distributors and Health Canada; prepare and review
release protocols for QA Associate and Coordinator
• Maintain (NNCI – Lynn ?) tracker for products ensuring KPI’s are kept in the acceptable range by monitoring
product releases
• Maintain database for ISO training and curriculum modules for all employees
• Maintain and update filing and database systems
• Create electronic repository for product release specification binders
• Collaborate with external supply chain vendors to ensure sufficient product supply
• Assist QA manager with keeping budget tracker updated
• Assist with compilation of Quality Metrics Report (QMR) for presentation to executives

2. LYNN DEEN
6577 Western Skies Way | Mississauga | L5W 1G4
Home: 905-565-9161 • Cell: 647-302-4977
lynn.deen@hotmail.com
• Perform other tasks as assigned by QA unit staff to ensure efficient and accurate execution of protocols
ABB INC. - Power Systems Division
Project Management Administrator T.E.S Staffing -Contract- 04//2013 - End – 12/ 2013
• Assisted Project Managers (Engineering Department) with their duties (i.e. preparing reports, expediting requests,
• Collaborated with the Engineering Department and Document Control on various projects, making sure all
documents were formally transmitted in accordance with company policies and procedures and could be tracked
instantaneously.
• Expedited responses from Engineering for customer comments/enquiry for information/documents pertinent to
project progress.
• Liaised with supply chain department regarding logistics on projects (i.e. transportation of equipment to site)
• Liaised between Stakeholders, Vendors and inter-departments to obtain FAT documents, O&M Manuals and QA
records for projects, incorporating/compiling documents into quality plan.
• Direct interaction with customers for various Solar Projects making sure that issues were being handled in a cohesive
and timely manner.
• Coordinated engineering, technical and quality checks/test result documents on electronic filing system (SAP), to
facilitate timely customer access.
• Coordinating and updating manger’s calendars and travel arrangements
YARDI SYSTEMS, INC
Receptionist Switch Board Operator Contract-03/2013
• Coordinated and ensured calls were being routed to appropriate extensions.
• Logged in cases into CRM client tracking system.
• Update YPE (What is this acronym?) points for Toronto employee training.
• Performed other administrative duties.
BOMBARDIER TRANSPORTATION –Toronto
Project Coordinator/Administrative Assistant 11/2007 - 01/2012
• Collaborated with managers to coordinate projects for unit while working closely with teams across the organization
to allow for successful and timely resolution of issues within business unit.
• Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and
travel.
• Prepares reports by collecting and analyzing information; Secure information by completing data base backups
• Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents;
collecting and analyzing information; initiating telecommunications.
• Solicit and acquire external vendors to meet needs of department while staying within budget and maintaining
maximum level of quality and service, while maintaining company policies and regulations.
• Liaised between vendors and finance department to make sure all issues regarding payables were met on a timely
basis.
• Ensured that responses/resolutions were handled promptly for all Vendors and Inter-Departmental Units regarding all

3. LYNN DEEN
6577 Western Skies Way | Mississauga | L5W 1G4
Home: 905-565-9161 • Cell: 647-302-4977
lynn.deen@hotmail.com
inquiries/issues.
• Managed acquisition and disbursement of various employee tools such as PDAs, crew center phones, printers.
• Responsible for monthly budget reconciliation, and budget forecasting, report on crews, hotels and taxis, to division
GM.
• Main liaison for all IT equipment e.g. Enterprise activations for hand held mobiles, making sure all network printers,
voice recording systems were in optimal working order at all times.
• Worked closely with Project Managers to make sure all requirements for department were met on a timely
basis.
Project Administrator - GE FINANCIAL DISTRIBUTION 03/2006 to 09/2007
Coordinator - ALPHA STAIRS MANUFACTURING INC MISSISSAUGA 06/2003 to 09/2004
Coordinator - AFTERTHOUGHT STYLE HAUS | MISSISSAUGA 06/2002 to 03/2003
EDUCATION
CERTIFICATE IN PROJECT MANAGEMENT
Humber College, Toronto 2010-2012
 MANAGEMENT PRINCICPLES AND PROJECT MANAGEMENT SKILLS
 PROJECT RESOURCES PLANNING AND SCHEDULING
 COST MANAGEMENT
BUSINESS COMMUNICATION AND WRITING 2011
DIPLOMA - MICRO COMPUTER BUSINESS APPLICATION 1998-1999
Academy of Learning, Mississauga
References available upon request.