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What in the world is a digital hospital? Global trends in digital healthcare - MaRS Future of Medicine™

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Public and private healthcare organizations around the world are leveraging data, mobile and social technologies to reshape their patient relationships and build operating dexterity to improve outcomes and reduce costs. Attendees will learn how these organizations are thinking about opportunities to use the tools of the digital revolution to transform healthcare.

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What in the world is a digital hospital? Global trends in digital healthcare - MaRS Future of Medicine™

  1. 1. What in the world is a Digital Hosital ? Global Experience in Digital Healthcare. Dan Gordon PhD. IBM Confidential © 2013 IBM Corporation
  2. 2. The Digital Hospital is a network of interrelated components Health Analytics Master Data Mgmt Staff Management Library and Evidence base Care Orchestration Resource Scheduling Electronic Medical Record Data Warehouse Care Settings (inpt,  amb,…) Performance and Quality Mgmt Staff scheduling and credentialing Clinical, Allied and Staff Development Patient Referral and Coordination Specialty Services Care process optimization Telehealth Chart Mgmt and Coding Ancillary Services Client / Patient Services Enterprise Master Patient Mgmt Business Management Human Capital Financial Mgmt Clinical Logistics Real time Location RTLS Tracking and Alerts Clinical Messaging Integrations/Operations Data Management Data Centre Mgmt IT Operations Infrastructure Intelligent Buildings Med. Grade Network Energy Mgmt Eligibility Mgmt Servers and Storage Water Mgmt Enterprise Content Mgmt Compliance / Reporting CRM / Patient Billing Patient Engagement Enterprise Resource Planning Device Integration Waste Mgmt Bed Mgmt Smart room BYO Device Application Management Unified Communications Space Mgmt Security and Privacy Building Operations
  3. 3. The digital hospital – the mobile omnichannel experience Scalable Delivery Infrastructure Omnichannel Physical, mobile, social, video, and web channels Average app usage is 72 seconds 50% of mobile sessions are sequences of apps, manually "integrated" by the user
  4. 4. Big data is a result of the hyperdigitization of the digital revolution Smartphones (100s of millions) The Digital Revolution Global IP Traffic (Pbytes/month) Connected Devices (Billions) 2012… 2020 Sources: Cisco, Hyperconnectivity and the Approaching Zettabyte Era, June 2010; Ericsson CEO, Hans Vestbert, “Ericsson CEO Predicts 50 Billion Internet Connected Devices by 2020”, Intel CEO Paul Otellini, “Intel CEO: How we will compete with ARM”; Morgan Stanley, “Ten Questions Internet Execs Should Ask & Answer”, November, 2010, July 2011 4 Data, Devices, Internet Traffic, Smartphones, Apps Social messaging The Internet of things
  5. 5. Hyperdigitization causes complexity 39% CEOs who identify technological complexity as one of most significant external factors impacting their organization “The  complexity  our  organization  will   have to master over the next five years is off the charts; a  100  on  your  scale  from  1  to  5.” Edward Lonergan President and CEO, Diversey, Inc., United States Currently experiencing high level of complexity 60% Expect high level of complexity in future Feel prepared for expected complexity 79% 49% Source: IBM Global CEO Study 2010, “Capitalizing on Complexity” 5
  6. 6. Sources of complexity in the healthcare ecosystem Consumer expectations for better quality, outcomes and value Escalating incidence and cost of chronic disease Healthcare Ecosystem Advances in technologies and treatments Changing demographics and lifestyles Globalization of health care Increased competition and new entrants Source: IBM HCLS, IBM GBS Institute for Business Value Critical resource shortages 6
  7. 7. Healthcare industry leaders anticipate substantial change % CEOs expecting substantial change 80% Electronics 76% Telecoms 74% Healthcare 71% Energy 70% Entertainment 66% Defence Agriculture 62% Automotive 62% Retail 61% Airlines 59% Source: IBM Global CEO Study 2010; n = 1538; Expect substantial change 7
  8. 8. Leading organizations are embracing this dynamic environment and finding creative renewal opportunities • Reshaping customer relationships and their customer value proposition • Building operating dexterity 8
  9. 9. Industries are reinventing their customer relationships and value propositions “  Earth’s  most  customer  centric  company  “ “  Everything  you  need  to  be   entertained  ” “  Wheels  when  you  want  them  “ “  The  brick  is  back  “ “  Find  your  magic  “
  10. 10. And are developing operating dexterity “  Affordable  Solutions  for  better  living  “ “  Drivers  wanted  “ “  Making  Technology  work  for  you  “ “Movies  for  you” “  Helping  the  world  communicate  “ “Simplification and standardization are key strategies that we have been using for several years to reduce existing and future complexity.” Brenda Barnes, Chairman and CEO, Sara Lee, United States 10
  11. 11. Engaging patients beyond the walls of the hospital… And understanding them better 11
  12. 12. Hospitals are instrumenting their clinicians 12
  13. 13. Personalized medicine
  14. 14. To develop and implement these strategies, these organizations all have one characteristic in common – their capacity to innovate Experiment Allocate Disseminate knowledge Resources Build Constituencies The Organizational Innovation Engine 14
  15. 15. How will your digital hospital initiative realize better value and outcomes for your customers ? 15 15
  16. 16. For more information Dan Gordon, Ph.D. Executive Consultant Centre of Competence, GBS IBM Healthcare and Life Sciences @dangordonpraxia 16