1. TRACEY MACKIE
130 Rushcombe Way
Corfe Mullen
Wimborne
Dorset
BH21 3QU
Tel. 01202 694048
PROFILE
An experienced and successful business professional who delivers excellent quality of
service. Experience was gained within customer focused businesses and a financial
services organisation. Demonstrates excellent interpersonal, planning and organising
skills; flexible with a positive ‘can do’ attitude. Familiar with working with all levels of staff
and management. A team player, who is fully PC literate. Motivated by challenges and
change. Works to deadlines and totally committed to business success, providing a first-
class service and ensuring expectations are exceeded.
ACHIEVEMENTS
• Cross-skilling of Team Members to enable the Business to have sufficient cover for Holidays and
Sickness.
• Worked with HR/Management to ensure targets were met for Work Force Reductions including
compulsory redundancies over a number of the UK&I Teams.
• Saved £500,000 on contractor resource costs by cross-skilling permanent staff over a 6 month period.
• Implemented project management processes to monitor, track and report on multi projects, to include
monitoring costs, resources, risks, constraints and dependencies on other projects.
• Successfully supported project managers to ensure projects were delivered to timescales and within
budget.
• Researched tender companies and prepared tender documentation for subsequent invitation to tenders.
• Analysed and interpreted information to provide accurate and timely management information to
management and customers.
EMPLOYMENT SUMMARY
09/14 - Present
02/11 – 09/14
09/09 – 02/11
Order To Invoice Consumption and
Invoicing Coordinator
FAM Team Leader DWP Account
Client Billing & Payment Management -
Team Leader
Hewlett Packard Enterprise Services
Hewlett Packard Enterprise Services
Hewlett Packard Enterprise Services
04/04 - 01/07
08/02 – 04/04
Client Billing Analyst for MOJ & LV Account
Client Billing and Third Party Contracts
Administration for Liverpool Victoria
Electronic Data Systems
Electronic Data Systems
02/99 - 08/01 Programme/Project Co-ordinator Electronic Data Systems
06/98 - 02/99 P.A. to Managing Director & Sales team Hareb Group Plc
10/97 - 06/98 Secretary to MD & Senior Management FTM Tyrefit Ltd
02/96 - 10/97 Transport Services Assistant Dorset Ambulance NHS Trust
06/94 - 02/96 Receptionist/Secretary Thorne Fry Estate Agents
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2. EMPLOYMENT HISTORY
09/14 – Present Consumption and Invoicing Coordinator Hewlett Packard Enterprise Services
• Order to Invoice Consumption and Invoicing Coordinator for the Ministry of Justice Account responsible
for managing the high complex Account which has a revenue of £15M per month.
• Acts as the primary client interface regarding all volumetric invoicing matters. Together with the Account
Business Manager, Account Executive and Finance Manager, is key stakeholder by leading the Client
Invoicing Team, directly supporting the volumetric billing process, by tracking, monitoring and analysing
volumetric/consumption data provided by Service Delivery to ensure a timely and repeatable process for
volumetric driven invoicing and reporting as per contractual requirements.
• In close coordination with Finance Process Team Order to Invoice Support will be fully conversant with
and where necessary effectively operate all processes, policies and tools associated with the client
invoicing and reporting within Consumption management e.g. COMPASS (SAP ERP), CiT, legacy billing
engines
• Manage Client expectations and communications in regards to invoice contents and supporting
documentation
• Work closely with business and customer to identify and implement process improvements.
• Act as the Account’s Single Point of Contact for Consumption based reporting, Account internal as well
as towards the customer
• Supervises the operational processes agreed with the customer on the data definition, collection and
implementation"
• Establishes an effective working relationship with account personnel e.g. Account Executive, Account
Business Manager, Finance Process Team Order to Invoice Support, Service Delivery personnel
supporting the account
• Manage relationship with the Client Finance organization Worldwide.
• Builds effective linkages within the Hewlett Packard organizations and other accounts
• Identify and engage subject matter experts as needed (Tax, Legal, Global Trade, etc.).
• Tracks, monitors & analyses volumetric/consumption data provided by Service Delivery to ensure timely
& repeatable processes for volumetric invoicing & report
• Works effectively & in a close teaming relationship with other member of the Account Start-up teams,
ensuring effective handovers where required & a smooth transition to an On-going FAM delivery model
02/11 – 09/14 Team Leader Hewlett Packard Enterprise Services
• Team Leader to 28 Staff: - the Team consist of Finance Analysts, Order and Billing Analysts and the
Management Information Analysts. Each Team Member has a monthly 1:1’s, Career Development, Mid
Year and End of Year Reviews or Public Sector Staff Reviews (Image Staff) and monthly Team
Meetings.
• Account Business Manager Client Satisfaction Surveys – any Account under the score of 3 is reviewed
and I work with the EMEA Teams to ensure mitigation plans are in place and actions have been
completed.
• Project Trinitas working with the Team to enable the Finance Analysts transition to a new Team and I
am also reviewing the remainder of the Team and move them into the new Tower Model. A number of
the Team have been made redundant and I have supported HR and helped them to go through the
various steps of the process.
• I am also the Lead Client Billing Analyst for the Ministry of Justice Account and I am the contact
between Hewlett Packard and Ministry of Justice to ensure all the Invoices are contractually
approved/raised approximately £15M per month and completing Payment Management/DRS for
Ministry of Justice.
09/09 – 02/11 Order and Billing – Team Leader Electronic Data Systems Ltd.
• Team Leader to 20 Staff who handle various Accounts including Shell, Vodafone, BP, BPX, MOD and
ExcellateHRO etc. Completing monthly 1:1’s, Career Development, Mid Year and End of Year
Reviews. Leading Team Meetings with the Team.
• Project Lead whereby I initiated work to the Best Shore Team to enable our target for Work Force
Reductions to be met.
• Client Billing – raising of invoices for the Ministry of Justice Account to approximately £15M per month
and completing Payment Management for Ministry of Justice, Vodafone and LV.
• SOXA – Ensuring that the Ministry of Justice Account is SOXA Compliant and completing all SOXA
documentation yearly and monthly.
04/04 – 01/07 Client Billing Analyst Electronic Data Systems Ltd
• Client Billing – raising of invoices for the Ministry of Justice Account to approximately £15M per month
and completing Payment Management for Ministry of Justice, Vodafone and LV.
• Client Billing - raise invoices to approximately £3.3M per month and credit control. Reconcile statement
for Purchasing Card. Complete Download, prepare resource billing and complete end of month tasks.
Produce Orange and WorldCom Data, submit to Liverpool Victoria for validation and raise appropriate
invoice. Summary sheet for cost centres showing costs and revenue.
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3. • SOXA – Ensuring that the Ministry of Justice Account is SOXA Compliant and completing all SOXA
documentation yearly and monthly.
08-02 – 04/04 Client Billing and Third Party Contracts Administration for Electronic Data Systems
Ltd
• Third Party Contracts - Administration of Liverpool Victoria’s Retained Contracts including terminating,
renewing and raising the Purchase Orders to the 3rd
Parties.
• Client Billing - raise invoices to approximately £3.3M per month and credit control. Reconcile statement
for Purchasing Card. Complete Download, prepare mantime bill and complete end of month tasks.
Produce Orange and WorldCom Data, submit to Liverpool Victoria for validation and raise appropriate
invoice. Summary sheet for cost centres showing costs and revenue.
• SPR Meeting- Copy relevant papers for SPR and place in Leadership collection point.
• Monitor Business Office mailbox.
• Audit - Administration of the Liverpool Victoria Service Centre database, provide weekly updates on any
outstanding red/amber actions and attend audit liaison meetings.
• Contract Change Notes - Maintain CCN Index and review progress on CCNs regularly with the
Customer.
• Forward Load - Maintain schedules of resource requirements through dialogue with Project Managers.
02/99 – 08/01 Project Co-ordinator, Electronic Data Systems Ltd (Liverpool Victoria Service Centre)
Responsible for providing project management co-ordination to project managers; preparing management
information for management; training subordinates; and tracking progress of projects. Budget management
spend of £2m.
• Successfully implemented and managed up to 10 cost models to ensure budget spend was adhered to.
• Initiated innovative ideas to continually improve processes to ensure high impact projects were
implemented within timescales.
• Managed the business relationship with third party suppliers to ensure service levels were continually
met.
• Analysed and interpreted testing data to flag errors with suppliers to resolution.
• Successfully facilitated risk management workshops.
06/98 - 02/99 Personal Assistant to Managing Director & Sales team, Hareb Group Plc
To provide a professional PA service to the MD. Responsibilities included preparing confidential
documentation for sales agreements, and providing full secretarial support.
• Successfully handled confidential issues with financial organisations in the MD’s absence.
• Managed customer relationships and ensured service level agreements were met.
• Handled complaints and managed to resolution.
• Provided a first-class service to management and customers.
• Proactively escalated late shipments to the Sales managers.
PROFESSIONAL TRAINING
Training courses attended within employment - Project Management, Influencing Skills, Access Basic,
MS Project, MS Office (Word, PowerPoint, Excel, MS Schedule), E-mail (Microsoft Exchange).
College:
1990 - 1991 Bournemouth & Poole College of Further Education
National Vocational Qualification Level 2 in Business Administration, Typewriting,
Shorthand, Word Processing.
Schooling:
1986 - 1990 Ashdown Secondary School, Poole
9 GCSE’s including Maths & English
PERSONAL DETAILS
Date of birth: 29.03.75
Nationality: British
Married
Full clean driving licence
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4. INTERESTS
Reading fiction novels, keepfit, listening to music, playing golf.
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