This document discusses soft skills in medicine, specifically emotional intelligence. It defines emotions, outlines the physiological, behavioral and psychological components of emotions, and explains how emotions are governed by the limbic system and prefrontal cortex. It then defines emotional intelligence as the ability to perceive, understand, manage and handle emotions. Various methods are presented for identifying one's own and other's emotions, as well as managing emotions through physical relaxation techniques like breathing exercises, mental techniques like reframing thoughts, and managing other people's emotions through active listening and nonverbal communication. Over half of communication is nonverbal, followed by paraverbal and verbal components.

1. Soft skills in medicine.
Part I I. Stress management.
Emotions.
Emotional intelligence.

2. Definition
• Emotions and feelings-the process of reflecting a person's subjective
attitude to objects and phenomena of the surrounding world, other
people and oneself in the form of direct experience

3. Emotions component
Physiological
Behavioral
Psychological

4. Where do emotions live?
• Limbic system responsible for
emotions
• Influence endocrine and
autonomic nervous system
• Evolutionally old governor of
behaviour
• Controlled by prefrontal
cortex(cognitive function and
willpower)

5. Physiological component
Physiological
component related
to changes in all body
systems, even blood
supply of different
body areas .
It can be detected
through temperature
measuring,
changes in heart rate,
respiratory rate,
changes in metabolic
processes, hormonal,
etc.

6. Behavioral component
Behavioral component will be
revealed through actions or
mimics.
Facial expression has specific
pattern for each emotion.

13. Psychological component
• According to another approach
there are 8 basic emotions
• All shades of emotional
responses derive from extent of
there proneness and their
combinations.

14. Emotional intelligence (EI)
• Emotional Intelligence - ability
to perceive, use, understand,
manage, and
handle emotions.
Apollo vs Dionysus
Rationality vs Feelings

16. Application of emotional intelligence

17. Identification of own emotions
1. Emotional scale
2. Three alarms training
3. Emotion projection

18. Identification of other’s emotions
1. Silent movie
2. Male’s facial expression
3. Female facial expression

19. Management of own emotions

20. Physical methods of relaxation.
Conscious relaxation
• Which part of your body is
tense?
• Actions: mentally run through
the whole body and find
tension.
• The tactics: consciously relax the
tense part of the body
St. Vitus dance
• Shake with your extremities to
relax them

21. Physical methods of relaxation.
Square of breath
• - 4 counts inhale
• - 4 accounts pause
• - 4 counts exhale
• - 4 accounts pause
Clawed paw
• Time: 2 minutes.
• Goal: slowly squeeze the hand
to the state of a fist. Movement
helps to switch thoughts to
physical action and balance the
emotional state.

22. Mental methods of relaxation
Tagging
• Name emotions you experience
• Ask yourself: What do I feel?
• As soon as emotion become
conscious, it becomes
controllable
Normalization
• When emotion is too intensive
we start to fight with emotion.
• In this case it is important to say:
“It is normal to experience this
emotions now in such condition”

23. Mental methods of relaxation
Reframing
1. Find the good in the bad.
2. Temporary reframing.
3. Think about those who are
worse off.
4. Analyze what difficulties have
already been overcome in life.
5. Semantic reframing.
ABC
• To change wrong thoughts chain
between event and emotional
response.

24. Management of other people emotions
• Verbalization
• Analogies

25. Verbal
7%
Paraverbal
38%
Nonverbal
55%
Subjective importance of communication
channels
Verbal
Paraverbal
Nonverbal

26. Nonverbal (55%) Paraverbal (38%) Verbal (7%)
Attentive listening Speak a bit slower than
usual
Give opportunity to “talk it out”
Friendly facial expression Control volume of your
voice
Use short, simple sentences
Keep optimal interpersonal
distance
Show interest to problem (Ask
questions)
Use facts only (less emotions or
interpretations)
Underline importance of opponent
Underline importance of feelings
Suggest certain simple(as much as
possible) solution