1. Page 1 of 8
Mahendra Gopu
Flat 303, Keerthi Kuteer, Himayatnagar,
Hyderabad, INDIA– 500029.
Email: mahendragopu@gmail.com
Phone: +91 7893513992 (India)
EXPERIENCE SUMMARY
 Customer oriented, versatile IT Professional with over 18+ years IT experience
 Over 8 years of experience in various Management Roles – Project Manager, and Delivery Manager
managing large teams and multiple stakeholders thereby establishing strong customer relationships.
 Extensive experience in Client facing roles, of which over 3 years in Egypt, 1 year in UK and 1 year in
Singapore at client site and 1 and half year in Philippines.
 I have managed the project commercials within the budget viz., during the project Colorado for globe, the
commercials are managed with $700,000 per year with an increment of around 4% every year and also
managed a development project called Project Watersnake of worth $163,000. InBT (British Telecom)
project the commercials are calculated on quarterly basis at the rate of around GBP 100,000 per quarter
and managed well within. During project Nile in Egypt the commercials were managed at $ 221,140.
 Functional experience includes Integration (Middleware) applications, Telecom Billing Systems,
Client-Server Applications, Web-Based Application,& Data Migration projects.
 Vast experience in Analysis, Design, Development, Implementation, Testing and Management of full
lifecycle applications.
 Worked as Delivery Manager & Project Manager for multiple small to medium size projects namely
B2B, and CPS managing deliveries for various BT Line of Business’ as per the respective release cycles
through a team of project managers.
 Provide leadership, guidance and mentoring to all levels of personnel including the Project Managers.
 Plans & coordinates with around multiple interfacing systems for design & delivery decisions.
 Influences in cost negotiations with the Customer, prepares Cost estimations for both CAPEX & OPEX,
Work Packages Agreements, Quotes for the Projects to relevant programs on time and ensure sufficient
funding in the platform to execute all the deliveries committed.
 Forecasts the Quarterly targets for components and resource requirements.
 Drives and Monitors successful deliverables within the planned budget, timescales and as per the
expected quality standards.
 Manages risks, issues across the projects and ensures appropriate and timely mitigation of the same.
 Determines and Drives Process Improvement for TechmahindraConnectnow initiative within the delivery
unit which covers IIP platform.
 TechM contact for any proposals, initiatives, new business and issues.
 Good understanding of CMMi, SDK, and AGILE implementation.
 Excellent interpersonal skills and leadership abilities.
ACADEMICS
B.Com (Bachelor of Commerce) Osmania University, Hyderabad, India, 1991
PGDCA (Post Graduate Diploma in Computer Applications) Compact, Hyderabad, India, 1993

2. Page 2 of 8
WORK HISTORY
Duration Organization Role
May 2016 to Present AristonTek Inc. Sr. Manager – Customer Reations
Apr 2007 to March 2016 Tech Mahindra Ltd. Project Manager
Dec 2005 to Apr 2007 EDS (Electronic Data Systems
Pvt. Ltd.)
Information Analyst
May 2001 to Dec 2005 HCL Technologies Ltd. Sr. Software Engineer
Feb 2000 to Jan 2001 Subex Systems Ltd. Manager – Implementation &
Support
March 1998 to Jan 2000 Birla AT&T Communications Ltd Executive – Customer Operations
ACHIEVEMENTS
 Received an award for outstanding performance in the Digital river project.
 Developed excellent relations with customers and received complimentary emails and various appreciations from
Ericsson during ERP implementation at Etisalat in Egypt.
Work Experience
AristonTek Inc.
Duration: May 2016 – Present
Sr. Manager – Client Relations: AristonTek Inc, USA.
 Managed client relations and resolved issues as quickly as possible
 Maintained professional and productive relationships with clients
 Set up monthly meetings with clients and answered client inquiries
TechMahindra Ltd.
Duration Apr 2007 – March 2016
Duration: Dec 2015 – March 2016
Project Manager: Spark Telecom, NewZealand.
Project Details: Responsible & accountable for End-to-End delivery SPARK customer. Playing a vital role in
creating the long-term IT service provider - customer relationships, acting as the bridge between the client
and our operational delivery teams. The key responsibility of the DM is governance across all areas of their
services including offshore management & coordination with onsite management, and continual service
improvement and customer satisfaction as well as playing a key role in ensuring the highest level of delivery
(development, testing and automation).

3. Page 3 of 8
Duration: Feb 2014 – Nov 2015
Manager Project Colarado, Globe Telecom, Inc. Philippines
Project Details:Responsible for managing development project, operations, delivery of bug fixes and change
requests for Enterprise applications developed in using SAP and other various technologies.
 ES Delivery
 Creation of green field teams & ramp-up to steady state
 Optimization of people & IT resources aligned with business needs & organizational profitability goals
 Project Management of new & existing engagements
 Center of Excellence & resource management
 Acted as Project Manager for Project Watersnake for ARMS(audit and reconciliation monitoring
system) which involved automation/implementation of recon and audit for Globe's external partner
collections.
Duration: Apr 2013 – Jan 2014
Manager VFQ Data Migrations
Project Details:Vodafone Qatar plans to roll out the merged stack for Mobile and Fixed. Current technical
architecture is designed to have Mobile customers on one stack and Fixed customers on a separate stack.
Objective is to transform the 2 stacks and build a new solution to:
 Provide a single view of the customer
 Allow converged products and fixed-mobile bundles at a lower cost point
 Improve customer experience
As a Project Manager, I am responsible for –
• Data Migration deliverables by tracking the developments in BRM, CRM, UIM and AIA areas
• Liaising with BSS Team to ensure financials are approved and shared in time
• Liaising with the BSS and Infra teams for updates reg. various deliverables
• Ensuring complete billability of the team & minimum revenue slippage
Duration: Nov 2011 – March 2013
Offshore manager for BT wholesale and CPS
Project Details: Tech Mahindra (TechM) has been engaged with BT to deliver the Wholesale and Retail B2B,
B2C businesses. BT’s B2B gateways are intended to link BT’s assurance & fulfilment processes and systems
with those of its partners for a variety of products and services
BT Wholesale gateway caters for both buyer and seller functionality. The strategic gateway is a single
instance which acts as both buyer and seller gateway. BTWG connects to OpenReach to buy SMPF and MPF
products. Products such as WBC, Broadband XML repair are sold and serviced through BTWG. There are
several backend components connecting to this gateway in order to use services hosted on B2B Wholesale
provide services to Communication Providers.
As a Delivery Manager, I am responsible for –
• In time deliveries of the systems as aligned to the BTW Release Calendar
• Liaising with IIP Platform Team to ensure budgets are approved in time
• Liaising with the BTW Delivery Hub Team for updates reg. various releases
• Ensuring complete billability of the team & minimum revenue slippage

4. Page 4 of 8
Duration: Oct 2010 – Oct 2011
Onsite manager for Imagine, Promotion and Loyalty Management System. (for Idea Cellular)
Project Details: Tech Mahindra (TechM) has been engaged by IBM to deliver the Loyalty Management
System to prepaid customers of Idea Cellular.
Description: Promotion and Loyalty Management system which provides real-time promotions to prepaid
subscribers; supports segmented and open-ended promotions. Capability to process 300-350 million
CDRs(call data records) per day and give 1.0 to 1.5 million promotions every day. Promotions are passed
based on rules configured by business. Rules include conditions based on recharge history, usage history of
the subscribers. These rules are evaluated in real-time using the data from ODS(Operation Data Store). ODS
is where all usage, recharge activities done by subscriber are recorded and accumulated. Idea has won the
prepaid excellence award in best Innovation category during prepaid summit 2011 in Bangkok.
Role: As an onsite Project Manager of LMS implementation and support, I was handling a team size of 12
and I was responsible for:
 Project Management
 Preparation of MOM
 Allocation of Jobs to team members
 Review of CR Templates, participation in efforts estimation and CR closures
 PPT Presentation
 Budget update
 RUS
 Client interaction and organize meetings with onsite/offshore team
 Coordination with client on all signoff documentation, demo & UAT
 Working towards creating new business with the present assignment
Duration: May 2007 – Jul 2010
Onsite Project Manager for Project Nile, Etisalat at Cairo, Egypt (3 years 3 months)
Project Details: Tech Mahindra (TechM) has been engaged by Ericsson to deliver the IT solution as per the
scope defined for Etisalat Egypt’s Green Field Operations launch in a phased manner. I was looking after the
Billing Operations support (BSCS) and was looking after Advanced HRMS implementation and production
support.
The ERP implementation project for Advanced HRMS includes SSHR, iRecruitment, Oracle Learning
Management, and Daily Business Intelligence.
Role: As an onsite Project Manager of ERP implementation I am handling a team size of 8 and I am
responsible for:–
 Project Management
 Preparation of MOM
 Allocation of Jobs to team members
 Review of CR Templates, FSD & Oracle AIM documents
 PPT Presentation
 Budget update
 RUS
 Client interaction and organize meetings with onsite/offshore team
 Coordination with client on all signoff documentation, demo & UAT
Role: During Billing Operations support (BSCS) my responsibilities include sharing the daily and weekly
status to client, customer and client interaction on daily basis, Involvement in getting the new business,
Change Request management, commercials negotiations and team management.

5. Page 5 of 8
EDS (Electronic Data Systems Pvt. Ltd.)
Duration: Dec 2005 – Apr 2007
Offshore test manager for Telstra at Pune, India (1 year 4 months)
Project Details: Telstra, Australia’s largest telecommunications company has awarded EDS a major contract
to provide software maintenance and development for its billing functions and shared services. Telstra was
using Arbor/BP for billing Broadband Services, Multimedia products and Cable TV.
As an Offshore test managerfor Telstra, I was the sole offshore point of contact for the client on functional
testing & related issues and responsible for the following
 Co-ordination with onsite team for resolving issues with the test environment.
 Work allocation to the testing team based on the tickets received.
 Monitor and Control overall progress of testing
 Maintains test statistics on the status of the testing process.
 Provide test reports to the client
 Involvement in daily status progress with onsite team
 Circulate weekly status reports and conduct meetings on the status
 Defects / Problem Report Management
 Works with testing team to prioritize and coordinate testing of various segments of a system/application.
 Coordination with client on all signoff documentation, demo & UAT
Platform: UNIX, ARBOR billing system, Windows-XP with Oracle 8i database
HCL Technologies Ltd.
Client: ModelN, USA
Duration: Oct 2003 – Dec 2005
Location: Chennai, India
Role: Team Leader, the responsibilities includes Work allocation, sending the daily and weekly status to
client, client interaction etc.
Platform: Windows NT, Internet Explorer
Project Details: The Model N business network platform provides the components that every business needs
to build an integrated online application. A customer ready application works out of the box, but can be
configured, extended and customized. As a team lead my responsibilities include allotment of works which
covers client interaction, requirements capture, analysis, design, automation and various aspects of testing.
Client: BVL (BroadSystem Ventures Limited), London
Duration: Dec 2002 – Sep 2003
Onsite test team lead for BVL at London, UK (9 months)
Project Details: BVL (BroadSystem Ventures Ltd.) is into discounted Telephone System. BVL uses the
‘convergys’ billing product called Geneva.
As an Onsite test team lead for BVLs Geneva billing system upgrade from 3.1 to 5.0, I was responsible for the
following -
 Responsible for the production of test plan and test cases for functional and non functional test activities.
 Review of the test cases prepared, prior to execution.
 Participate in test plan estimation and planning activities.
 Monitor and Control overall progress of testing
 Maintains test statistics on the status of the testing process.
 Provide test reports to the client at the end of each release.

6. Page 6 of 8
 Circulate weekly status reports and conduct meetings on the status
 Defects / Problem Report Management
 Works with testing team to prioritize and coordinate testing of various segments of a system/application.
 Coordination with client on all signoff documentation, demo & UAT
 Platform: UNIX, Geneva billing system, Windows NT with Oracle 8i database
Client: Digital River
Location: Chennai, India
Duration: Mar 2002 – Nov 2002 (9 months)
Role: Testing the Commercial portals.
Platform: Product Platform (Servlets, WebLogic, Oracle 9i), Testing Platform (Win2000, Internet Explorer,
Netscape Navigator, Excel).
Project Details :Digital River X-Stream is a robust, comprehensive e-commerce platform that allows
companies and their business partners to conduct the entire sell-side sales process online, incorporating
shopping and browsing, product catalogue management, product searching, user management, contract
pricing, quoting, order processing and payment, fulfilment and returns management. With this expansive
functionality, X-Stream truly handles everything companies need to make their sales, purchasing and order
management processes as efficient as possible.
On a daily basis the commercial portals are modified at the client site and will be sent to QA for testing. For
every scenario we need to consider all the conditions given and test in both the test and production
environments and in the Internet Explorer and Netscape Navigator. Presently I'm the TL for the migration
project, where the new sites are being tested with the production sites.
Title: Fixed Line Number Conversion.
Client: M1
Location: Singapore
Duration: Dec 2001 - Feb 2002 (3 months)
Role: Collecting requirements, designing, coding, documentation etc.
Platform: Pro*C, PL/SQL and complex query design on Oracle 8i under UNIX environment
Project Details: M1 is Singapore’s second biggest Telecom Operator. As there will be changes in the
landline numbers, the system should take care of the fixed line numbers, which are changing from 7 digits to
8 digits from 1st April 2002. When a M1 customer makes/receives calls to/from a landline number it should
displays or connects to the correct number witch will be 8 digit numbers.
Title: MGM (Member Get Member)
Client: M1
Location: Singapore
Duration: Oct 2001 – Nov 2001 (2 months)
Role: Collecting requirements, designing, coding, documentation etc.
Platform: Pro*C, PL/SQL and complex query design on Oracle 8i under UNIX environment
Project Details: M1 is Singapore’s second biggest Telecom Operator. In MGM (Member Get Member) an
existing subscriber under some rate plans introduces a new member, the then existing and new subscriber
will get airtime discounts.
Title: Switchover to Multiserver architecture
Client: M1
Duration: May 2001 – Sep 2001 (5 months)
Location: Singapore

7. Page 7 of 8
Role: Was responsible for the system modifications, which support MSA architecture. Also have done the
documentation of the reports and the Testing.
Platform: Crystal Reports, PL/SQL and complex query design on Oracle 8i.
Project Details: M1 is Singapore’s second biggest Telecom Operator. As M1's customer base is increasing
day by day, M1 wanted to switch over from Single server architecture to multi server architecture.
Subex Systems Ltd.
Client: Airtel, Hyderabad
Location: Bangalore, India
Duration: Feb 2000 – Jan 2001 (1 year)
Role: Implementation Manager
Platform: Windows NT 4.0 and SQL Server 7.0 with Crystal Reports 6.0
Project Details: Responsible for Installing Fraud Management System (Ranger) at client side and make them
explain about the system and any modifications are to take place, the decision will solely depends upon me
keeping in mind the possibilities and time management. Studying the client requirements, functional
specifications is designed and the same is implemented to make the product more user friendly and user
customized. The Fraud Management System (Ranger) is a set consists of Ranger Server, where all the
configurations related to billing, users and so on. Ranger client consists of various modules where clients will
be working on. The basic requirements from the client, the Ranger would require are the Complete Subscriber
Database info. And CDR files from the switch on-line. I have worked for the client Airtel with complete Ranger
configuration and system support.
Birla AT&T Communications Ltd.
Client: Birla AT&T Communications Ltd.
Location: Pune/Gandhinagar, India
Duration: May 98 – Feb 2000 (1 year 10 months)
Role: Responsible for the billing operations for the Gujarat State
Platform: Ingres6.4 using CABS2000 billing system on VMS environment and PL/SQL using complex query
design for reports.
Responsibilities includes - Was looking after the entire Gujarat State Billing operations using SEMA
TELECOMs CABS2000 billing system. Business Configuration of the Cellular (GSM) Billing system and
integration with the ERICSSON MSC's (Mobile Switching Centre) at Gandhi Nagar and Pune.
Business configuration includes:
Tariff structure designing according to the business needs of the company.
Configuration of Tele Services, Supplementary Services, Bearer Services supported by GSM system.
Cell Site Configuration.
PSTN areas (STD locations) & Country codes configuration with the pulse rates.
Bill plans & charges set-up.
TAP (Transferred Account Procedures) set-up for International Roaming.
Database Administration of Billing System, Ingress Database & VMS files.
Testing of the CABS2000 modules for acceptance and developing test cases for Call rating for various
Call Scenarios possible in the network.
Have solely completed commercial on Air with various national and international mobile operators.
Integration of CABS2000 to other systems, these include AUC (Authentication Centre), IVR (Interactive
voice response system), SMS (short message system).
Liaison with SEMA TELECOM for implementation of CABS 2000 Billing System, Network Integration
with the MSC's, trouble-shooting, development of specifications for enhancements and unit and system
test of the same.

8. Page 8 of 8
Keeping vigil on subscriber’s activation on the HLR (Home Location Register) of ERICSSON MSC, and
achieving 100 per cent database consistency among the Billing System Database and HLR database.
Develop operational procedures for Customer Care folks in smooth handling of the system / sending and
receiving of CDR's and billing data from remote MSC's connected over a WAN using X.25 Protocol.
Sharing of solutions & workarounds for the problems faced and the configuration of the billing sy stem
(CABS 2000) across all the operators in India and with AT&T joint ventures worldwide.
WORKSHOPS/T RAINING PROGRAMS AT T ENDED
Training on National and International Roaming by MACH (INDIA) at Birla AT&T in 1999
Training from TechMahindra on Oil and Natural Gas Industry