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Customer Retention Tips For
Your Ecommerce Store
MakeWebBetter
For any business owner, acquiring
new customers is the primary goal.
But what they forget is- Once the
customers makes the...
This is where the role of customer
retention comes into play.
MakeWebBetter
What is customer retention?
According To Wikipedia
Customer retention refers to the ability of a
company or product to ret...
Customer acquisition is important
no doubt. But for the sustained
growth of your business, you need
to have a plan for doi...
Did you know?
You need to invest 5 times
more to earn a new
customer as compared to
retaining an old one.
MakeWebBetter
Cu...
MakeWebBetter
Companies focus on acquisition more
than customer retention, even though it
can cost 7x more to acquire new
...
MakeWebBetter
Now that we know how important it is to have
a customer retention plan. It’s time that we see
some customer ...
Customer Retention
Best Practices
MakeWebBetter
1. Offer Exclusive Surprises
Everybody loves surprises. Here is what you can do:
● Give exclusive offers to nurture your c...
2. Build Customer Expectations
Customer service has stretched beyond attending inquiries
and complaints. In today’s scenar...
3. Consider Automation For Re-Engaging
Customers
Monitoring your customers’ behavior can be time
taking. With the help of ...
4. Leverage Customer Feedbacks
Customer feedback surveys are a perfect way of drawing
client attention. It is the best way...
5. Schedule Your Communication Calendar
With help of a communication calendar:
● You can keep in touch with your customers...
6. Add Valuable Content To Your Sales Funnel
Funnels are an integral part of the sales strategy. The
goal is to guide visi...
Here are HubSpot’s 3 vital steps to simplify the process:
MakeWebBetter
7. Foster A Community For Your Customers
Forum discussion is the best way to encourage customer
advocacy. It will certainl...
8. Solve Your Customers’ Complaints In Time
Never take complaints negatively. They’re a perfect tool
for knowing things yo...
So these were some tips on how to build
a successful customer retention strategy
for your eCommerce strategy.
MakeWebBetter
Having doubts? feel free to
contact us:
MakeWebBetter
Contact us anytime at:
support@makewebbetter.com
But before you say goodbye to us.
MakeWebBetter
Here’s a gift that I hope will be
very useful for you:
MakeWebBetter
Click Here
Thank You !!
MakeWebBetter
Visit Us At: https://makewebbetter.com/
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Customer Retention Tips For Your Ecommerce Store

For any business owner, the priority is to find, target, and acquire new customers. But actually is it worth it? People tend to forget that retaining an old customer is much more important than acquiring a new customer. Also, acquiring a new customer can be 5 times costlier than retaining an old one. Therefore, we've brought you a comprehensive guide on how to build a successful customer retention tips. Make sure you read till the end to receive a helpful resource.

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Customer Retention Tips For Your Ecommerce Store

  1. 1. Customer Retention Tips For Your Ecommerce Store MakeWebBetter
  2. 2. For any business owner, acquiring new customers is the primary goal. But what they forget is- Once the customers makes their first purchase, you need to make efforts to build a strong relationship. MakeWebBetter
  3. 3. This is where the role of customer retention comes into play. MakeWebBetter
  4. 4. What is customer retention? According To Wikipedia Customer retention refers to the ability of a company or product to retain its customers over some specified period. MakeWebBetter
  5. 5. Customer acquisition is important no doubt. But for the sustained growth of your business, you need to have a plan for doing repeated business with your buyers. MakeWebBetter
  6. 6. Did you know? You need to invest 5 times more to earn a new customer as compared to retaining an old one. MakeWebBetter Customer Acquisition Customer Retention
  7. 7. MakeWebBetter Companies focus on acquisition more than customer retention, even though it can cost 7x more to acquire new customers Neil Patel
  8. 8. MakeWebBetter Now that we know how important it is to have a customer retention plan. It’s time that we see some customer retention techniques for your eCommerce store.
  9. 9. Customer Retention Best Practices MakeWebBetter
  10. 10. 1. Offer Exclusive Surprises Everybody loves surprises. Here is what you can do: ● Give exclusive offers to nurture your customers. ● Offer free gifts or discounts to your customers when they aren’t expecting it. MakeWebBetter
  11. 11. 2. Build Customer Expectations Customer service has stretched beyond attending inquiries and complaints. In today’s scenario: ● You need to meet the customers’ expectations to excel. ● Also, never promise your customers anything that you can’t deliver. MakeWebBetter
  12. 12. 3. Consider Automation For Re-Engaging Customers Monitoring your customers’ behavior can be time taking. With the help of marketing automation software, you can send your customers valuable emails or SMSs at regular intervals. MakeWebBetter
  13. 13. 4. Leverage Customer Feedbacks Customer feedback surveys are a perfect way of drawing client attention. It is the best way of letting your customers express themselves and reveal their feelings for your brand. MakeWebBetter
  14. 14. 5. Schedule Your Communication Calendar With help of a communication calendar: ● You can keep in touch with your customers at regular intervals. ● Eliminate post-purchase doubts, improve trust levels, and of course, persuade users to come back again. MakeWebBetter
  15. 15. 6. Add Valuable Content To Your Sales Funnel Funnels are an integral part of the sales strategy. The goal is to guide visitors to engage with your brand and products. MakeWebBetter
  16. 16. Here are HubSpot’s 3 vital steps to simplify the process: MakeWebBetter
  17. 17. 7. Foster A Community For Your Customers Forum discussion is the best way to encourage customer advocacy. It will certainly help you in retaining customers, it makes them feel appreciated and an opportunity to clear their doubts. MakeWebBetter
  18. 18. 8. Solve Your Customers’ Complaints In Time Never take complaints negatively. They’re a perfect tool for knowing things you might have overlooked. Remember that the last thing you want to see is the growing number of complaints. MakeWebBetter
  19. 19. So these were some tips on how to build a successful customer retention strategy for your eCommerce strategy. MakeWebBetter
  20. 20. Having doubts? feel free to contact us: MakeWebBetter Contact us anytime at: support@makewebbetter.com
  21. 21. But before you say goodbye to us. MakeWebBetter
  22. 22. Here’s a gift that I hope will be very useful for you: MakeWebBetter Click Here
  23. 23. Thank You !! MakeWebBetter Visit Us At: https://makewebbetter.com/

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