Front Office Manager & Revenue Manager
Date of Birth: 15th May 1968
Marital Status: Married
Language Skills: English, Arabic
Current location: Saudi arbia Najran city p o box 1415
+966175225222 Mobile +966556926439
Ext : 643
Gloria Inn Najran Hotel Saudi Arabia
01st May till Now
Front Office Manager
Holiday inn Najran hotel Saudi Arabia
16th October 2007 till 30April2015
Assistant Front Office Manager
Front Office & Revenue Manager
Facilities: 5 * star luxury business hotel with 86 fully equipped rooms with state-
of-the-technology and 3 F&B outlets. Hotel also has 1 business Center
and multi-purpose meeting rooms for up 500 pax
Reporting to: General Manager
Responsibilities: In charge of a staff of 8-12
Managed the entire Front Office operation .
Ensured all business activities are dealt with integrity at all times
Delivered consistent procedures and policies to the internal/external
Liaised with Sales & Marketing on all activities, offered guidance,
advised and lead within the local market
Ensured the mandatory company and Front Office training programs
were carried out consistently and in line with company standards
Contribute to the profitability and guest satisfaction perception of other
Develop short and long-term financial and operational plans for the
department which relate to the overall objectives of the hotel
Participate in preparation of annual hotel budget
Developed a sense of direction and long-term goals through strategic
Planning and monitoring
. Encouraged cooperation and a common goal amongst all departments
Achievements: Increasing Average Room Rate( 284.35 at 2007 to 574.50 at 2012)
Increasing high level of guest satisfaction track from (77% to 92.6%)
Achieve a one of top 10 club AMEA Year 2013
Efficiency of check-in & check-out Above 90%
One of TEN CLUB 2013
I was selected as Leading Others Programme Manger 2014 /2015
Member Recognition 84.62%
Over all Achievement :
Holiday inn Najran Saudi Arabia
Assistant Front Manager 2013– Leading Others Programme Manger 2014 /2015
Reception Manager - Guest Experience Champion 2010
Training coordinator Revenue Manager From 2010
Front Office Supervisor October 2007 -2010
Excel travel Cairo Egypt - Astra travel Cairo Egypt
Meet , Assist and Traffic Manager January 2004 to October 2007
Dar el Tawhid intercontinental hotel in Makkah Saudi Arabia
Pre opening 2001 November, Front Office Supervisor 2001-2002
Telephone supervisor, Duty Manager, Night Manager October 2001- November 2003
Semerames intercontinental hotel in Cairo Egypt
Pre opening 1989 August
Telephone operator, business centre Clark, assistant H.K 1989 TO October 2001
Microsoft Windows, Word, Excel and Internet Explorer; Fidelio 6.20 and Holidex plus
Guestwaer system , opera plus, opera5.0 PMS
I have the ability to learn and adaptto any new program
1987 to 1989 industrial high school Diploma
1989 to 1991 A.U.C Diploma During my work at hotel Semeirames
Training courses attended:
SS 1 ,stay real ,PCR1,2,3,4& 5 ,Train The Trainer ; Workshop. Evaluation System Workshop
Telephone MannerTraining, F.I.T Marketing ,Fire Training ,Six Continents Club Training front office
basics skills training ,Business Center Basic Skills Training ,fidelio front office , Sales For Non Sales
Part (1) , Sales For Non Sales Part (2) , Time Management Training , Communication Training , My
Guest my Customer , Six Continents Club Skills Refresh , Front Office Basics Skills Training , Train
The Trainer Part 2, , Telephone Manners Skills , First Aid Training , Customers Come First , Service
Leader Ship Training , stay real part 1&2, KSA West Revenue Management, opera training, opera plus,
opera5.0 PMS , BeingBrandHearted… Stay Real Creatingthe Employee Experience -BEYOU - Leadingthe Brand
Experience , Stay Real, Loyalty Connect EMEA Completion of PCR 22.214.171.124.5,Revenue Management Essentials
Certification– Change Management –HarvardManage Mentor topic Part One EMEA SolutionSellingworkshop,
Swimming, long walks, interpersonal relationships, Table tennis and reading
High achiever w ith strong leadership abilities. Communicate positively w ith people at all levels of organization.
Analytical and perceptive. View problems from various perspectives and evaluate viability of alternative solutions.
Ability to be innovative and creative.
Strategic thinker w ith ability to perceive future needs. In response to changing technological needs, develop successful
and innovative grow th strategies to keep company profitable
In addition to strong managerial environment, attuned to marketing aspects of business and sensitive to needs of
customers. Committed to providing quality products and the best customer service.
As one of the People are the key to bringing the Holiday Inn brand family to life for guests. The journey to become an
even greater brand continues w ith 'Be Brand Hearted…Stay Real - Be You'. This is refreshed training on the Stay Real
service behaviours and new tools to help us to hire, train, involve, and recognize great people to deliver a great brand
and w hy putting the Holiday Inn brand at the heart of w hat we do drives better returns
What it means to be a Brand Hearted leader
The key responsibilities:
Manage the Front Office team to ensure optimum occupancyand average room rate for the purpose of
Ensure IHG rewards club members,repeatguests and other VIPs receive special attention and recognition
Promote Inter-Hotel sales and in-house facilities and monitors FrontOffice Marketing techniques in line with
Maintain inter-departmentrelationships to ensure seamless customer service
Schedule and regularlyconducts routine inspections ofareas under their control
Maintain knowledge ofcreditpolicies and procedures and liaise closelywith Finance Departmentto ensure
that credit procedures are properlycarried out
Implement system recoveryprocedures
Compile statistics for frontoffice and provide related reports
Approve upgrades and special amenities for VIP guest
Communicate to team any changes in process or systems ofFrontOffice or the hotel
3. Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation,taking into
consideration projectoccupancyand forecasts and any large group movements,especiallythose with early
or late arrivals or departures
Work with The Human Resources departmentto ensure employee orientation,training and succession
planning is carried out to standard
Work with Manager Finance and Business Supportto prepare and manage the department's budget
Demonstrate awareness ofhealth and safety and policies and procedures and ensure all procedures are
conducted safelyand within guidelines
Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff,
and Guest Services.
Ability to motivate Front Office & Reservations Employees to continuously up sell.
Very Familiar with Front Office/Reservations training techniques.
Experience consistently outperforming competitive properties.
Track record training, cross training and developing employees for promotions.
Verifiable record improving guest service and satisfaction.
Understand scheduling to optimize financial performance while meeting employee scheduling.
Track record resolving customer complaints to benefit of guests and the property.
Assure guest expectations are exceeded through proper employee training.
Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special
functions are handled smoothly.
Experience overseeing Transportation Department.
I have been with IHG for 24 years and feel I have really benefitedfrom the personal andprofessional support the
company offers all its to employees
I know that working for an international brand like IHG can help me achieve the goals I have set for myself
I love the challenges and rewards that come with managing a hotel
I aspire to one day being a top-class guest service champion and working at IHG gives me the opportunity to realise my dreams
I enjoy the fact that my job enables me to learn from and make friendship with people from around the world
The best part of working here in IHG is that every day is different and full of new challenges
I love the variety my job offers – from corporate conferences to events with the varieties football teams Toursim group.
My role can be challenging but also very rewarding, which makes it the perfect job for me
Aim of life
To keep growing and developing myself by hard work all times, because I believe that success is a journey.
Thank you and looking forwardto hear from you .