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Propelld: Customer
Journey
Tech
Certifications
Professional
Training
Skill
Courses
Degree&
Diplomas
Corporate
Training
MOOC’s
See and check your Loan details
for Example: Loan amount, tenure
and EMI.
Step 1: Loan Summary
Loan Summary Screen
Check your
Loan details
Click on this
Available Loan Tenors:-
6, 9 & 12 Months
0% EMI Available for all the courses
2
Next, you need to fill your profile
information.
Like PAN number, Date of Birth,
Gender, Address Pincode and
Details of existing EMIs (If any).
Step 2 (i): Profile Information
Profile Input Screen
Select
Yes, I am
If you’re working
Select
No, I don’t earn
If you’re not working
Fill your PAN number
After you fill PAN, system will
automatically fill some of your
basic details.
Details of EMI if you
have any existing EMIs
Select this check box
Click on proceed to get
OTP
3
Step 2 (ii): Bureau Consent
Bureau Consent - OTP
Fill the OTP that you
receive on your registered
mobile number
Confirm OTP
After collection of profile information,
an OTP is sent to you.
This OTP allows Propelld to fetch your
credit details like your CIBIL score and
Loan eligibility
4
Step 2 (iii): Fill the Co-Applicant Details
Co-applicant Screen
In this step, you fill the
Co-applicant details.
and similar to Applicant details, an
OTP will be sent on Co-applicant’s
mobile number to fetch Co-
applicant’s credit information
Click OK
Note: Please remember that the Co-
applicant must be first blood relative
of the students. Eg: Real brother,
sister, mother and father
5
Step 3: KYC Verification & Document Upload
KYC Screen
Choose whether your
mobile number is
Linked to Aadhaar Card
or not.
If your Mobile number
is Linked to Aadhaar
select Yes
If your Mobile number is
Not Linked to Aadhaar
select No
1. If your Mobile number is
Linked to your Aadhaar Card,
follow further instruction
2. If your Mobile number is Not
Linked to your Aadhaar Card
then in the next step you need
to upload the soft copy of
Aadhar and Pan Card.
Fill your Mobile number
which is Linked to
Aadhaar.
Click to proceed for KYC
6
Step 3 (ii): KYC Verification & Document Upload
Insta KYC Screen - 2
Click on Proceed
7
Step 3 (iii): KYC Verification & Document Upload
Insta KYC Screen - 3
Fill your Aadhaar
Number
Fill again to Confirm
Aadhaar Number
Fill the code in the
box here
Select this to get OTP
Click on Proceed to
get OTP
Here you fill your Aadhaar
details and verify it through
OTP
After you click on Proceed,
you will receive an OTP
8
Step 3 (iv): KYC Verification & Document Upload
Insta KYC Screen - 4
Fill the OTP here
Fill a Share code of
any 4 digits
Click on Proceed
What is Share Code?
Put any 4 digits (For eg: 1234,
4578 etc) to password protect
your Aadhaar document
9
Step 3 (v): KYC Verification & Document Upload
Insta KYC Screen - 5
Click on Proceed
After OTP confirmation, it
shows you your Aadhaar
details. Here you, check and
confirm your Aadhaar details
Check and Confirm
your Aadhaar Details.
After you click on proceed, it
will redirect you to your
application.
10
Or you can upload any one of
these for Address Proofs
1. Driving License.
2. Voter ID
3. Passport
Step 3 (vi): KYC Verification & Document Upload
Insta KYC Screen - 6
Here you need to give your
Address Proof. You can use
1. Aadhaar card.
Since your Aadhaar card is
already verified, just click on
Aadhaar Card to give Address
Proof
If you click on
Aadhaar Card
Fill house number and verify
Or
After you verify your address
If you click on Driving
License
If asked, please upload both sides
11
After you give Address Proof
through Aadhaar/Driving
License/Voter ID/Passport. It
shows the address proof
verified.
Now, you have to upload Bank
Statement and income proof
Step 3 (vii): KYC Verification & Document Upload
Insta KYC verified screen
Click here to upload
Income Proof
Income Proof can be either of
below mentioned documents
1- Salary Slip/Offer Letter
2- Latest ITR & Computational
(Profit-Loss Statement) or
GST Certificate
12
Step 4 (i): Bank Statement Upload
E-statement Screen - 1
Toupload bank statement,
1. If you have digital PDF copy
of your bank statement,
Choose E-statement.
2. If you want to upload
passbook photo or Bank
statement photo, Choose
Passbook Photo/scans on
the Top Right Corner
Drop Down Option.
Note: Bank Statement to
uploadofLast 3months
Choose E-statement or
Passbook scanned copy
E-statement 13
Step 4 (i): Bank Statement Upload
E-statement Screen - 2
Now the E-statement has
been uploaded. You just need
to click on Verify Document
After the document is
uploaded. Click on Verify
Document is
successfully uploaded
After you click on Verify
Document
E-statement 14
Step 5: Application Completion
Application Completion
Your Loan application is now
submitted.
15
Step 6: Post Credit Approval Process
Post approval, the student
would be intimidated by mail
to come to dashboard and
complete the loan process –
Loan agreement signing, e-
mandate authorization, and
real-time video verification.
16
17
Step 7: Loan Agreement Signing
Loan agreement generated as
per NBFC partner’s customer
loan agreement. Agreement
signing one by Aadhaar
based e-sign or through click
wrap (if Aadhar not linked)
18
Step 8: NACH Authorization
Student authorizes e-mandate
online or He can go for
Paper NACH offline
19
Step 8: Real Time Video Verification
Toauthenticate student and
ensure that the KYC is of
his/her
Make Sure You Read 6 Digit
OTP Loudly coming on the
Screen
20
21

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propelld-customer-journey-1-1-18154.pdf

  • 2. See and check your Loan details for Example: Loan amount, tenure and EMI. Step 1: Loan Summary Loan Summary Screen Check your Loan details Click on this Available Loan Tenors:- 6, 9 & 12 Months 0% EMI Available for all the courses 2
  • 3. Next, you need to fill your profile information. Like PAN number, Date of Birth, Gender, Address Pincode and Details of existing EMIs (If any). Step 2 (i): Profile Information Profile Input Screen Select Yes, I am If you’re working Select No, I don’t earn If you’re not working Fill your PAN number After you fill PAN, system will automatically fill some of your basic details. Details of EMI if you have any existing EMIs Select this check box Click on proceed to get OTP 3
  • 4. Step 2 (ii): Bureau Consent Bureau Consent - OTP Fill the OTP that you receive on your registered mobile number Confirm OTP After collection of profile information, an OTP is sent to you. This OTP allows Propelld to fetch your credit details like your CIBIL score and Loan eligibility 4
  • 5. Step 2 (iii): Fill the Co-Applicant Details Co-applicant Screen In this step, you fill the Co-applicant details. and similar to Applicant details, an OTP will be sent on Co-applicant’s mobile number to fetch Co- applicant’s credit information Click OK Note: Please remember that the Co- applicant must be first blood relative of the students. Eg: Real brother, sister, mother and father 5
  • 6. Step 3: KYC Verification & Document Upload KYC Screen Choose whether your mobile number is Linked to Aadhaar Card or not. If your Mobile number is Linked to Aadhaar select Yes If your Mobile number is Not Linked to Aadhaar select No 1. If your Mobile number is Linked to your Aadhaar Card, follow further instruction 2. If your Mobile number is Not Linked to your Aadhaar Card then in the next step you need to upload the soft copy of Aadhar and Pan Card. Fill your Mobile number which is Linked to Aadhaar. Click to proceed for KYC 6
  • 7. Step 3 (ii): KYC Verification & Document Upload Insta KYC Screen - 2 Click on Proceed 7
  • 8. Step 3 (iii): KYC Verification & Document Upload Insta KYC Screen - 3 Fill your Aadhaar Number Fill again to Confirm Aadhaar Number Fill the code in the box here Select this to get OTP Click on Proceed to get OTP Here you fill your Aadhaar details and verify it through OTP After you click on Proceed, you will receive an OTP 8
  • 9. Step 3 (iv): KYC Verification & Document Upload Insta KYC Screen - 4 Fill the OTP here Fill a Share code of any 4 digits Click on Proceed What is Share Code? Put any 4 digits (For eg: 1234, 4578 etc) to password protect your Aadhaar document 9
  • 10. Step 3 (v): KYC Verification & Document Upload Insta KYC Screen - 5 Click on Proceed After OTP confirmation, it shows you your Aadhaar details. Here you, check and confirm your Aadhaar details Check and Confirm your Aadhaar Details. After you click on proceed, it will redirect you to your application. 10
  • 11. Or you can upload any one of these for Address Proofs 1. Driving License. 2. Voter ID 3. Passport Step 3 (vi): KYC Verification & Document Upload Insta KYC Screen - 6 Here you need to give your Address Proof. You can use 1. Aadhaar card. Since your Aadhaar card is already verified, just click on Aadhaar Card to give Address Proof If you click on Aadhaar Card Fill house number and verify Or After you verify your address If you click on Driving License If asked, please upload both sides 11
  • 12. After you give Address Proof through Aadhaar/Driving License/Voter ID/Passport. It shows the address proof verified. Now, you have to upload Bank Statement and income proof Step 3 (vii): KYC Verification & Document Upload Insta KYC verified screen Click here to upload Income Proof Income Proof can be either of below mentioned documents 1- Salary Slip/Offer Letter 2- Latest ITR & Computational (Profit-Loss Statement) or GST Certificate 12
  • 13. Step 4 (i): Bank Statement Upload E-statement Screen - 1 Toupload bank statement, 1. If you have digital PDF copy of your bank statement, Choose E-statement. 2. If you want to upload passbook photo or Bank statement photo, Choose Passbook Photo/scans on the Top Right Corner Drop Down Option. Note: Bank Statement to uploadofLast 3months Choose E-statement or Passbook scanned copy E-statement 13
  • 14. Step 4 (i): Bank Statement Upload E-statement Screen - 2 Now the E-statement has been uploaded. You just need to click on Verify Document After the document is uploaded. Click on Verify Document is successfully uploaded After you click on Verify Document E-statement 14
  • 15. Step 5: Application Completion Application Completion Your Loan application is now submitted. 15
  • 16. Step 6: Post Credit Approval Process Post approval, the student would be intimidated by mail to come to dashboard and complete the loan process – Loan agreement signing, e- mandate authorization, and real-time video verification. 16
  • 17. 17
  • 18. Step 7: Loan Agreement Signing Loan agreement generated as per NBFC partner’s customer loan agreement. Agreement signing one by Aadhaar based e-sign or through click wrap (if Aadhar not linked) 18
  • 19. Step 8: NACH Authorization Student authorizes e-mandate online or He can go for Paper NACH offline 19
  • 20. Step 8: Real Time Video Verification Toauthenticate student and ensure that the KYC is of his/her Make Sure You Read 6 Digit OTP Loudly coming on the Screen 20
  • 21. 21