1. Email email@example.com Experience 19 years
Position IT Project Manager Contact 0127022506
PROFILE OF MANGESH THORAT
Technically Sophisticated Professional with experience of 19 years in Service
Delivery, Team Management, IT Infrastructure, Incident Management,
Helpdesk Management and Project Management. Managed global IT
Infrastructure Transition & Transformation projects for Incumbent & Non
Standard DC migration of application servers. Utilize Azure public cloud services
with standard SLA. Implement cloud base computing environment with virtual
servers. The experience includes working as PM for reputed organizations such
as Hewlett Packard Enterprise (HPE). Executing and maintaining PMP process in
developing Project Scope Creation, Project Schedule, Risk Planning, Planning
Project Resource, Measuring and Controlling project performance. Quality
management, Communications Management, Change Management, Incident
Management, write up Document Management, Practitioner and executor of
ITIL, PMP & Prince 2 best practices for IT operations. Insightful knowledge of
MS’ technology set as well as IT security, maintenance of hardware.
SPECIFIC KNOWLEDGE & SKILL OVERVIEW
Process/Functional Experience/Skill Set Industry Experience
ITIL, PMP ,SIX Sigma, Agile, Prince 2 BANK, BPO, KPO,
Oil & Gas, Accountants
People, Team & Customer Relationship Management
Technical SOP Document Write-up
CCNA, CCNP, Cisco Router, Switch, Firewall, Voice
Server, Goautodialer, Data Center Setup
HP-Compaq, IBM, Lenovo Server, Desktop, Laptop,
Workstation, Storage SAN, NAS, DAT, DLT, Backup
Devices, Fiber Optic, Structure Cabling, Load Balancer
UNIX Linux Server Operating Microsoft Server, EMAIL
,SAP Client, Ms Project, Ms Visio, Linux, Unix
Server & Application Migration for DC, Double Take,
Robocopy, RSYNC, Vmware Converter
1. Project Manager November 2015 – Till Now Hewlett Packard Enterprise (HPE)via AMK Technology Sdn Bhd
EMPLOYMENT EXPERIENCE OVERVIEW
Managed global IT Infrastructure projects for NOKIA application migration from CMO DC to FMO DC.
Handover of service delivery model between ATOS to HPE. Transition & Transformation program from 15 global DC to 4 new
clustered DC in 4 regions "US, India, Europe, China" having remote DR. Self-service cloud utility that automatically provisions new
virtual servers and changes within hours. As a Project Manager handling for day to day operation and communication on EMEA
hours. Prepared infrastructure related SOP documents called Runbook. Manage Change & Incident Management process.
Managed Government Of Maharastra Mumbai election IT Projects, End-User Operations and Billings. Managed team size
of 30 engineers. Managed day to day service level operations and escalations, technical SOP write-up and monitored SLA.
Leaded multiple IT Infrastructure projects offering sustainable and operational support to key clients in the Product
Solutions and Manufacturing verticals. Managed day to day global IT operations for Technical Call Center (BPO) industry.
Managed customer escalations and ensured satisfaction. Prepared and maintained centralized Technical Documentation.
Implemented ITIL process successfully across 13 locations. Published IT service call reports, IT security reports.
Maintaining SLA. Taking immediate action to achieve SLA. Attending monthly review meeting for project status. Coordinating with
regional team and resident engineers to address escalations. Prepared and maintained relevant technical SOP documents.
Handled customer delight, complete customer satisfaction, escalations. Ensured highest level of customer satisfaction.
Operational responsibility to quality and cost-effective service delivery. Key client relationship management, event based project
planning and management. Managed third-party vendors on delivery and after sales service issues. Monitored implementation to
ensure compliance to budget, preparation to technical user and trouble shooting documentation.
Independently responsible for project based procurement testing and quality control operations. Ensured
software, hardware, network solution meet the customer need. Verified customer final project/program is implemented, to obtain
approval and submit completion report. Network infrastructure management. Technology selection to decide and implement IT
policy for customer. Vendor, logistic and asset management. Recruitment of technical staff members, technical auditing and
conducting technical workshop. Technical advice to corporate client for upgrading to new technology. Handled customer support
service center for HP-Compaq HCL, IBM.
Provided analysis to customer requirements, network change advise and upgrades. Designed and implemented
various networks. Managed hardware and networking products. Provided technical instruction documents related to installation,
commission & maintenance of systems running under Microsoft, SCO UNIX and Novell OS. Installation & maintenance of server,
storage, desktop, laptop systems along with different peripherals. Managed site inspection and requirements listing accordingly.
2. Project Service Delivery Manager Jan 2014 – May 15 Vasant Traders
3. IT Head Sept 2009 to Dec 2013 CMT Technology & Infrastructure Pvt. Ltd
4. IT Manager Feb 2007 – Sept 2007 Intelenet Global Services Pvt Ltd
5. Sr. Manager Customer Support Jan 2002 – Feb 2007 Precision Infomatic (m) Pvt Ltd.
6. Sr. Manager Customer Support May 1998 – Dec 2001 Multiple Zone India Pvt.Ltd.
7.Sr.Customer Support Engineer Oct 1997 – May 1998 Graham Information system pvt Ltd
1. Project Manager (Nov2015) – Hewlett Packard Enterprise (HPE) via AMK Technology Sdn Bhd -> Client “Nokia”