1. MANISHGARG
B.Tech,CertifiedPRINCE2,ITIL, PMI, CCNP,CCNA
Cell PhoneNo. 9250001571 E-mail –manishgarg1811@gmail.com
CORE COMPETENCIES
~Program Management ~ Delivery Management ~ Customer Relation
~ Vendor Management ~ PeopleManagement ~ ProcessManagement
~ Operation Management ~ Transformation ~ PMO
CAREERHIGHLIGHTS
 Seasoned professional with14+yearsof experience,B.Tech (Comp) and certified PRINCE 2, ITIL, PMI, CCNP, CCNA
 Sound functional knowledgeof Projects/ Program Management,asHead forProgramManagementfunction (North
and East region)
 Extensiveexperienceinexecuting fulldeliverylife-cycle projects;ramping-upprojects within time,budget& quality
parameters for Project / Program management, Customer relationship management, Vendor management as per
Industry best practices.
 Significantexposureto Vendor management,National and Internationalsupplier forprofessional services, managing
resources in APAC and Europe region
 Played a vital rolein handlingmultipleInternational project and operatorsacrossdifferentgeography and tracking
delivery schedules, SLA management
 A planner,implementer with abilities in managing Customer relation (CRM),CSATtrackingand improvementplans
 Provide PMO governance, estimation & design reviews and coaching technical leads for following project best
practices
 Demonstrated excellencein operation management,managingentireDatacenter setup includingNOC adheringto
uptime commitment
 An effective leader, rich experience in team handling and exposure to remote team management across
international geography, escalation management
 Comprehensive experience and insightful knowledge of business process analysis (As-Is, To-Be), process
improvement for expedite delivery on faster revenue generation
 Strategy formation for Order-to-Cash flow, Process improvement in co-ordination with Business Excellence Team,
reducing delivery cycle
 Revenue tracking and projectdeliveryformorethan 20Cr+INR(MRC)and pre-sales solution support to business
 Active participationon strategy formation and presentationsto senior management
ORGANIZATIONAL EXPERIENCE
AMK Technology -- Nokia HP (MOSA Project)
A technology entrepreneur based in Malaysia, AMK’s group core expertise is in Enterprise Application Services –
with focus on Network, ERP, Oracle and MS Corporate Applications. AMK Technology is a management and
technology services firmspecializingin consulting,implementation,supportand BusinessProcess Outsourcing(BPO)
services to an expanding global customer base, including Fortune 500 companies .
Job Title: PM Networks Sites Transformation (APAC Region)
Key Responsibility:
Site transformation project - Nokia HP (MOSA) (Dec 2015 – Till Date)
Projectwill refresh the network components by replacing EOL devicesand non-standardequipment with
proprietary HP hardware
 Work closely with theInfrastructureprojectlead to plan and execute thetransformation of thesite,located in
APAC region (i.e. Australia, ANZ, Japan, China, India …)
 To manage the initiation, planning, execution, control, monitoring and closure project phases.
 Manage the triple constraints related to the time, cost and scope of the project.
 Stakeholder Management, conduct kick off meeting with key stakeholders.
 Manage the site survey process, wherein the hands and eye technician will survey and capture the existing
inventory.
 Prepare the BOM and Resource unit/Port Matrix for Future Mode of Operations.
 Change management for approvals.
 Track issues, risks and prepare mitigation plan to treat identified risks.
 The technology encompasses a mixof HP routers,switches,Fortigatefirewall,Riverbed WANaccelerator,Web
proxy, ADVPN and load balancers.

2. COLT TECHNOLOGY
Colt is Europe’s information delivery platform, an ISP with network span of 22+ European countries, 83000km
network that includes metropolitan area networks in 41 major European cities with direct fibre connections into
19,800 buildings and 20+ Colt data centre
Job Title: Lead Consultant Networks, Telco (Europe region)
Key Responsibility:
Networks, Telco Projects (Europe): (Aug 2013 – Nov 2015)
 Own complete responsibility of analysis, design, development &transition ofgreen-field as well as in-
flightprojects of the program in line with strategic alignmentwith consistent focus onbenefits realization
while supporting BAU
 Singlepointof contactfor all technicaldelivery,scope management,driving projectsto successful completion
w.r.t time, quality and cost
 Initiating,planning,executingand closingmajorIT/ Networking& Telcoprojectsin theorganization,Accounted
for resolution of all deliveries under jeopardy management
 Providingprofessional leadership, coordination and synergistic strategy to maintain and build wallet share,
improve margins, productivity per project bases
 Submitting / reviewing RFPs in light of demonstrated capability, costing, quality, scalability & adaptability
 Interacting with the client &solution engineering team for requirements gathering &scoping; designing the
solution for theproduct; managing the process setup and monitoring deployment
 Building and maintaining executive level relationships with international Suppliers. Support to Internal cross-
functional team and stakeholder management for multi domain programs
 Managingdemand and supply of resources to cost/ budgetwhilstensuringthatthe qualityand consistency of
output is delivered to the agreed acceptance criteria as per defined SLA management criteria
 Defining service standards and guidelines that serve as benchmark for excellent service delivery
 Regular identify areas of cost savings and functional as a profit center to meet business requirements
Tata Communications (fka VSNL)
TCL has been a pioneer in the area of international telecommunications a Tier-1 IP network. Member of $100
billion Tata Group, global provider of advanced solutions for multi -national enterprise, include transmission, IP,
Voice, Manage Service, Data Center, security service.
Job Title: Head - Service Delivery North & East India region (Program Management function)
Key Responsibility:
Delivery Head - Dy. GM (North & East Region) (Jan 2007 – 2013)
 Leading and motivating high potential Team of Project Manager for Enterprise account in North & East
 Regular business meeting with respective regional / vertical sales head
 Customer Projectdelivery and revenuetracking,with monthly revenue–MRC bookingof 20Cr+INR.Operatingas
a profit center and generating cash profits year-on-year of operation
 Organized customer meetings and improving upon C-SAT and escalation handling , follow matrix
 Processimprovementand coordination with BusinessExcellence Teamand SFDC Developmentteam,enabling
service delivery process and Delivery forecast tools for order tracking as per business demand
 Administering delivery of allocated accounts, deliverytrackingfor Time,Cost and Quality, to meetthecustomer
and contract team’s satisfaction
 DrivingTransformation Projects,Implementation of fastrevenuegeneration toolsand techniques thru - ZIPPY
Delivery (On-Net fast delivery) improving over-all delivery timelines and control on order aging
 Active participation and presentations on strategy formation with senior managementfor improvement in
delivery life cycle and meeting functional challenges of CSO vertical, managing Q2C and C2B flow, enhance
customer experience to generating repeat orders and cost optimization thru automation
Team Lead – TCL (Service Delivery North): (Apr 2009 – Mar 2011)
 Managing a team of 20+ in rank of Manager / Sr.Engineer / Engineers for Project group
 Coach, mentor and guide team on industry best practices, Organizing trainings for the team, enablement to
achieve successful delivery target
 Conducting weekly reviewwith internal & external suppliersandpublication of MOM and track-sheet.
 Coordination to ensuretimelinesand qualityofdeliverables of complex orders i.e.Telepresence,Data Center
built, multi-location International MPLS
 MIS tracking of pending revenue under separate bucket at global level under Enterprise and SME vertical.
 Successful delivery for multipleproducts,i.e.MPLS,IPLC,NLD, VCIPLC,VOIP,ILL,CDN and Data-center product,
resulted on account of short term and long term strategic towards projectexecution.

3. Program Manager / Project Director - TCL (Enterprise North): (Jan 2007 – Mar 2009)
 Program Manager, Implementation and Presales Involvement for International clients includingNIC, HCL, EXL,
Genpact, Iyogi, SPICE communication, Google, Microsoft
 Develop and manage detailed project milestones& schedule , Manage program risks
 Project plans, ownership of all aspects for project, Defining comprehensive scope (objectives, deliverables,
timeline). Drive projects to successful completion w.r.t time, quality and cost
 Defining Project Risk and trackingmajormilestone,analysisand proposingmitigation plan,managingpossible
escalationand managing Cross functional team relations within organization and with outside suppliers.
 InitiatingPresalesrequirements,understandingtechnical issuesinvolved, evaluatingproject scope statements,
Order Vetting Doc,order track sheet , testing – UAT, commissioning and support handover.
 Escalation handling and making upward escalation if required in the interest of Project delivery.
 Managing activities right from conceptualization stage to execution; involving finalization of technical
specifications, procurement, progress monitoring, installation, testing & commissioning
Key projects undertaken at TATA Communication Ltd.:
Program Director, Implementation of Telepresence solution on Cisco and Tandberg for Cognizant & CII
 Executed successfully, TandbergTelepresencewithin defined Projectcostof 12 CrINR,Teamsizeof 12 members
delivery timelines 20 weeks, solution implemented on T1,1700 and T3’sasapartofprivatenetwork acrossglobe
for Cognizant expended for more than 30+ locations globally
 Cisco TelepresenceProjectcompleted within defined Projectcostof 4 Cr INR,Team sizeof 6 members delivery
timelines 16 weeks. Solution implemented on CTS 3000 for CII and TAJ Hotel, with in India and international
locations with member of Public room MPLS cloud.
 Implementation of central bridging equipment for multi-session in multi-location scenario.Solution proposed
with complete redundancy, supported by redundant CPE & last miles connecting different MPLS POP; high
availability of Network, latency, packet delivery ratio and jitter.
 Vendor coordination for TP room remediation, MPLS connectivity for TP with e2e delivery and testing.
Program Director, Design coordination and build of Tier-III data center | TCS Passport Seva
 Successful delivery of Tier-IIIDC managing costof 21 Cr INR , team size of 22 members, timelines of 8 weeks
 Developingplanto executeand deliver a Tier –IIIdata center buildfromscratchfor 1200 sq ft. BMS and NOC
 Provisioning of NOC for 75 users sitting space
 Delivery involvesredundantpower supplyfor farmarea,with redundantcoolingandfull supportiveVESDAand
FM200 for fire protection, WLD system and intrusion detection and recording from Honey well
Transformation projects undertaken (Quote2Cash)
 Process improvement for the Quote 2 cash cycle , along with business excellence team
 Opportunity creation ,feasibility stage,order booking,order execution ,delivery , commissioning and billing
 Squeezed multiple process and merger them with upstream or downstream process
 Initiated parallel processand curtail down sequential process,to squeezetimelines,TATreduction andimprove
upon Q2O and O2C cycle, Coordinated for software development in SFDC to track each milestone
Mar 06 WiproLtd- Delhi
Job Title: Sr.Engg L3 (Technical Specialist – Network Management)
 Coordinated as Technical Account Manager for HUTCH networks under Operation management group.
 Support and technical escalation point to field engineers, trouble-shooting for connectivity Issues related to
regional offices of Hutch North. PIX Firewall, Network Set-up of Inbound call center “Solutions” for Hutch.
 Managing WAN Lease Line Links connectivity for more than 200+ E1 circuits from different vendors including
Gail,BTSol,IN,PGCLand VSNL.MAN RF Links connectivity for morethan 40 Locations till HO thru Broadband.
Oct 2004 SIFY Limited.
Job Title:Sr.Engg (Project Management Group)
 VPN Deployment, for multiplelocation projects and data center delivery with complex and high B/w Internet
 Configuring Routersof differentseries supportingGREtunnelsand Dialer profileonto ISDNlink.ConfiguringPRI
Channelized Card, QoSto prioritize voice traffic, configure E&M card onto 1751 router for voice transfer.
 Project execution for priority clients Including CSC, CSAV Agencies, JCB India Ltd, Panacea Biotic ltd,
WiproSpectramind, Birlasoft ltd, Max Health Care, etc.

4. Jan 2004 - Bharti Broadband Network Ltd.
Job Title: Engg (Customer Support Group)
 Trouble Shootings on site problems and customer handling.Configuring Routers’ & Switches and Setting up
Enterprise Networks.Ensuring, Upkeep of All Network Infrastructures and providing 2nd level support
 Engaged with Project group in providing Inter-office connectivity.
 Customer care& network supportfor major clientsincludingSahara-TV Networks, HCL, Xansa, R-Systems, LG
Aug 2000 Advantage Computers India Pvt. Ltd
Job Title: Engg Networking Division
 Introduction newProductline. Representation at international seminar i.e. Hong Kong, Taiwan and Dubai.
 Network Consultancy, Technical presentations at Dubai to Gulf customers
 Proficientlyconfiguring and implementingdifferent Routing Protocol, i.e. BGP, EIGRP, OSPF, IS-IS, IGRP, RIP
 Gateway setups through DVB.Solution for ISPs’to enhancebandwidth.Antenna installationand alignmentfor
IntelSat-703 satellite (NSS-703), receive C-Band signals on DVB satellite routers.
CERTIFICATIONS
 Prince 2 certified
 Cisco Certified Network Professional (CCNP)
 Cisco Certified Network Associates (CCNA)
 ITIL Foundation V3
EDUCATION
 B.Tech - Computer Science Meerut, 2000
ACHIEVEMENTS&TRAININGPROGRAMS
 Best Program Manager in SKO from Sales in 2009
 Best Global Service Delivery Manager and sales support in 2011
 Five days program on ‘PMP’ thru Project Management Institute (PMI)
 Three weeks program on “TGeLS Leadership Program” at Tata Management Training Center, Pune
 Recipientof “OutstandingTeamwork”and appreciated for “Outstanding Cross function” award for YR 2014
PERSONALDOSSIER
Date of Birth 18th Nov. 1975